Guest Reviews
Overall Rating
7.5
Good
Based on 25 reviews
Cleanliness
7.7
Comfort
7.8
Pickup/Dropoff
7.2
Value for money
7.1
Enterprise car rental prices in Charleston
| Economy | $24/day | |
| Compact | $26/day | |
| Intermediate | $30/day | |
| Standard | $32/day | |
| Full-size | $32/day | |
| SUV | $29/day | |
| Minivan | $124/day | |
| Premium | $152/day | |
| Luxury | $65/day | |
| Commercial | $43/day | |
| Van | $76/day |
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
-
9.6
Pros: Courteous staff.
Cons: The front sensor was broken, so an indicator light was on the whole trip. Not a big deal, but it would've been nice for everything to be working properly.
review from
-
9.2
Pros: Erin, the girl working the counter was AMAZING!
Cons: The price of a compact car especially since when you’re under 25 you cannot rent an SUV at a cheaper price.
review from
-
10.0
Pros: The representative was very informative. We were told our options and was given good advice. I called on two occasions and was given correct information. I will recommend them to anyone that is in need of a vehicle.
Cons: Nothing
review from
-
10.0
Pros: Very good deal for the amount of time we had the van
review from
-
10.0
So Accommodating
Pros: I rented from downtown, not the airport. Instead of making me return it to the downtown location, they gave me the option of returning to the airport. I was able to switch my flight at the last minute and got home 3.5 hours early, all because Enterprise was flexible on my return. Had Enterprise insisted on my returning to the downtown location, I would have had to wait 7 more hours for the next flight.
review from
-
2.0
No car available!
Cons: I never actually got a car through the Enterprise at the Charleston WV airport. I showed up at 8:30 p.m. and they told me they were out of cars and I should call back in the morning. I did that - twice, leaving messages - and never got a call back or a follow-up. Thankfully there was another Enterprise rental in the town of Charleston who had a 4wd vehicle available. I was able to rent through them, though they wouldn't match the price that I booked online. Overall a poor experience.
review from
-
2.0
Refused2Rent! Out of Cars!
Pros: Nothing!
Cons: Despite my having a confirmation number! And showing up to the airport in person! Enterprise refused to rent to me – because they were out of cars! They had no explanation for why the website was still allowing cars to be booked!
review from
-
2.0
Wrong location
Cons: My reservation was made for the downtown location. Not the airport as my search requested
review from
-
5.6
Wrong location
Pros: Vehicle was fine
Cons: I ordered car on kayak from Charleston WV Airport. When I got there, they told me I was supposed to be downtown. How would I know the address s for a different location? I'm from NY. My rental went from 150 to $220 because no small cars were available at the airport. I feel I should get $70 refund. Plus, gas was way more expensive for large SUV
review from
-
6.0
Pros: Car was good quality and as expected
Cons: Promises from the car representative. Promised a drop off at the end of the trip which did not happen. Stated that the insurance would be for 2 rental days, but charged for 3. It was unacceptable practice.
review from
-
2.0
Cons: they didn't have any cars and no one to pick me up had to go to airport and pay 50% more
review from
-
6.8
Pros: The price
Cons: Got a call accusing us of damaging the car. They went back a couple of rentals and saw that the damage was done on a previous rental. I walked around the car before I drove it off the lot and didn't see any damage. Word to the wise, it may be in your best interest to photograph all sides of the car before you ever leave the lot.
review from
-
9.6
Pros: Courteous staff.
Cons: The front sensor was broken, so an indicator light was on the whole trip. Not a big deal, but it would've been nice for everything to be working properly.
review from
-
9.2
Pros: Erin, the girl working the counter was AMAZING!
Cons: The price of a compact car especially since when you’re under 25 you cannot rent an SUV at a cheaper price.
review from
-
10.0
Pros: The representative was very informative. We were told our options and was given good advice. I called on two occasions and was given correct information. I will recommend them to anyone that is in need of a vehicle.
Cons: Nothing
review from
-
10.0
Pros: Very good deal for the amount of time we had the van
review from
-
10.0
So Accommodating
Pros: I rented from downtown, not the airport. Instead of making me return it to the downtown location, they gave me the option of returning to the airport. I was able to switch my flight at the last minute and got home 3.5 hours early, all because Enterprise was flexible on my return. Had Enterprise insisted on my returning to the downtown location, I would have had to wait 7 more hours for the next flight.
review from
-
2.0
No car available!
Cons: I never actually got a car through the Enterprise at the Charleston WV airport. I showed up at 8:30 p.m. and they told me they were out of cars and I should call back in the morning. I did that - twice, leaving messages - and never got a call back or a follow-up. Thankfully there was another Enterprise rental in the town of Charleston who had a 4wd vehicle available. I was able to rent through them, though they wouldn't match the price that I booked online. Overall a poor experience.
review from
-
2.0
Refused2Rent! Out of Cars!
Pros: Nothing!
Cons: Despite my having a confirmation number! And showing up to the airport in person! Enterprise refused to rent to me – because they were out of cars! They had no explanation for why the website was still allowing cars to be booked!
review from
-
2.0
Wrong location
Cons: My reservation was made for the downtown location. Not the airport as my search requested
review from
-
5.6
Wrong location
Pros: Vehicle was fine
Cons: I ordered car on kayak from Charleston WV Airport. When I got there, they told me I was supposed to be downtown. How would I know the address s for a different location? I'm from NY. My rental went from 150 to $220 because no small cars were available at the airport. I feel I should get $70 refund. Plus, gas was way more expensive for large SUV
review from
-
6.0
Pros: Car was good quality and as expected
Cons: Promises from the car representative. Promised a drop off at the end of the trip which did not happen. Stated that the insurance would be for 2 rental days, but charged for 3. It was unacceptable practice.
review from
-
2.0
Cons: they didn't have any cars and no one to pick me up had to go to airport and pay 50% more
review from
Other suppliers in Charleston scored
Where can I find Enterprise car rentals in Charleston?
171 Airport Road, Enterprise car rentals
Address
171 Airport RoadPhone
+1 304 344 2660Top Tips For Renting a Car from Enterprise in Charleston
- 25% of our users found rental cars from Enterprise in Charleston for $40 or less
- Book your rental car from Charleston in Enterprise at least 1 day before your trip in order to get a below-average price
- Premium rental cars from Enterprise in Charleston are around 30% cheaper than other car types, on average
FAQs About Renting a Car From Enterprise in Charleston
How much does it cost to rent a car from Enterprise in Charleston?
On average a rental car from Enterprise in Charleston costs $54 per day.
What is the most popular rental car from Enterprise in Charleston?
Full-size (Nissan Pathfinder or similar) is the most frequently booked rental car type from Enterprise in Charleston.
How many car rental locations does Enterprise have in Charleston?
Enterprise has 4 rental locations in Charleston. Take a look at our Enterprise rental location map to find the best rental cars near you.
Does Enterprise have a car rental location at the airport: Yeager Airport (CRW)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Yeager Airport (CRW)?
Yes