Comfort Inn Downtown Charleston, Charleston Hotels from $113

Guest reviews

All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 1,348 reviews

Service

8.5 "Great service."
Breakfast

7.6 "Good breakfast."
Location

6.3 "Location is acceptable."
Room

6.0 "Rooms are ok."
Pool

4.2 "Pool is below average."
WiFi

4.1 "Internet is poor."
Vibe

3.2 "Horrible vibe."
Amenities

2.9 "Terrible amenities."

View all review categories

Overall Rating

Based on 876 reviews

Service

8.5 "Great service."

9.4 "94% found the staff to be very friendly."

7.5 "75% said the reception staff was great."
Breakfast

7.2 "Good breakfast."

9.6 "96% were happy with the price of the breakfast."
Location

6.0 "Location is acceptable."
Room

5.2 "Rooms are ok."

6.9 "Only 69% said rooms were clean enough."

6.4 "Only 64% said rooms were big enough."
WiFi

4.6 "Internet is poor."

2.7 "73% said the wifi quality was bad."
Vibe

2.9 "Horrible vibe."

2.8 "72% criticized the unstylish hotel."

2.3 "For 77%, the lobby entrance was sub-standard."
Amenities

2.6 "Terrible amenities."

2.7 "73% thought the building wasn't nice."

2.3 "For 77%, the lobby entrance was sub-standard."

0.6 "94% complained about the elevator."

View all review categories

Overall Rating

Based on 337 reviews

Value for money

9.1 "Excellent value."

9.8 "98% were happy with the price of the breakfast."
Service

8.8 "Great service."

9.3 "93% found the staff to be very friendly."

8.4 "84% said the reception staff was great."

7.8 "78% thought the service was very professional."
Breakfast

7.9 "Good breakfast."

9.8 "98% were happy with the price of the breakfast."
Comfort

6.2 "Average comfort."

6.1 "Only 61% said rooms were big enough."
Location

5.9 "Location is acceptable."
Room

5.4 "Rooms are ok."

6.1 "Only 61% said rooms were big enough."
Pool

3.7 "Pool is below average."
WiFi

3.5 "Internet is poor."

2.1 "79% said the wifi quality was bad."
Amenities

3.3 "Bad amenities."

3.4 "66% thought the building wasn't nice."
Vibe

2.8 "Horrible vibe."

2.7 "73% criticized the unstylish hotel."

View all review categories

Overall Rating

Based on 26 reviews

Value for money

8.9 "Good value."
Service

8.5 "Great service."

9.5 "95% found the staff to be very friendly."
Room

6.0 "Rooms are ok."

Overall Rating

Based on 107 reviews

Service

8.4 "Great service."

9.2 "92% found the staff to be very friendly."

7.8 "78% said the reception staff was great."
Breakfast

7.6 "Good breakfast."
Comfort

7.2 "High comfort."

8.1 "81% said the beds were comfortable."
Location

6.4 "Location is acceptable."
Room

6.2 "Rooms are ok."
WiFi

4.4 "Internet is poor."

2.9 "71% said the wifi quality was bad."
Vibe

3.2 "Horrible vibe."
Amenities

3.0 "Terrible amenities."

3.0 "70% thought the building wasn't nice."

View all review categories

Hotel type

Economy Hotel

Guests recommend this hotel for budget travelers.

Good to know

"Comfortable beds"

"Friendly service"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

10.0

review from

We were so comfy in our cozy clean bed and room!! Bathroom was spotless perfect in every way!! Got an uber and traveling was so easy

Reviewed Nov 2015
9.1

review from

Excellent customer service, staff was friendly and talkative. Breakfast & coffee was great! Thank you guys! Only wish the bathroom was bigger or had an extra towel mat. But I did request best view and not most spacious.

Reviewed Nov 2015
8.0

review from

Beds were comfortable and extra room in the suite was exactly what we needed...staff was very friendly and helpful...convenient location parking could be improved upon ...also had noise issue in our room that continued day and night during our entire stay...never knew the source of the knocking sound...seemed to be some sort of issue with pipes

Reviewed Oct 2015
8.0

review from

All the worker where very friendly. the bed very comfortable, rooms where clean. Parking

Reviewed Jul 2015
9.4

review from

We came in a bit early so they held our luggage and we explored the town. We were not back until after eight to get our luggage. No worries. They were all smiles and loads of help even though the desk was swamped with late comers. The front desk workers were happy professionals. The breakfast staff was friendly and courteous. You should expect this from a downtown hotel staff. You get it here. There is a smoking section off the front desk. Because of where we parked our car we had to pass by it. The smokers were messy. No one was watching over the area that carefully. I am a smoker. But it was too much to ask others to put up with. If you did not use this exit you would not notice.

Reviewed Jul 2015
10.0

review from

Staff was very helpful and attentive :)

Reviewed Jul 2015
6.8

review from

Not too far from downtown. Only one elevator was working. Upon checking in, we overheard one of the staff members discuss how they checked a couple into the wrong room. The couple then had access to a room that was occupied.

Reviewed May 2015
4.5

review from

Seems like it was newly updated. Horrible location away from everything. Have to take a bus to get to everything. Parking situation is a joke. Basically have to fight for a parking spot. There is not enough spots for rooms.

Reviewed Apr 2015
6.8

review from

The breakfast was fresh and filled regularly The bed was very comfortable The hotel did not get CBS, TBS or Tru during the NCAA Basketball. The front desk could not supply hair spray when asked. The maid gave us 1 little bottle of shampoo for a 3 day stay, fortunately I had alternative shampoo in my suitcase. The coffee machine in the lobby was not functional

Reviewed Mar 2015
9.4

review from

Room was neat, clean and inviting. Bed was comfortable. Bathroom looked newly updated and was very very nice Our shower control wouldn't operate so we had to take baths. Otherwise I would have given 5 stars!

Reviewed Feb 2015
7.4

review from

Breakfast Buffet, Free Parking,Promptly Brought last minute cot to our room when our son was able to join us. We arrived at 2:30; a half hour before check in, and they would not even check to see if our room was ready prior to 3:00 because it "wouldn't be fair to others whose rooms were not ready prior to 3PM" I have never had that happen. We waited with our luggage for a half hour and were allowed to check in. Unbelievable.

Reviewed Jan 2015
4.5

review from

Free parking We couldn't sleep because it was too noisy!!! Initially we were happy to be assigned a corner room on the 4th floor but things got weird after we went to bed at 11pm. We heard every noise that happened on the fourth floor (I.e., door slamming almost every do minutes for the whole night, tiolet and showers going on and off, people talking, house keeping, footsteps, etc...). We were exhausted after a day of sightseeing and was relying on a good night of rest; we were so wrong.

Reviewed Dec 2014
7.7

review from

i would stay again,but if i had someone with me it would be questable.no restaurants.

Reviewed Nov 2014
5.6

review from

The room was comfortable. The breakfast buffet was convenient. There are other comparably priced hotels that are more conveniently located to local restaurants and attractions. The hotel could use a facelift.

Reviewed Oct 2014
8.0

review from

Free parking, bed was comfortable Bathroom floor was sticky, stains on toilet seat at check-in, hair left in shower.

Reviewed Sep 2014

10.0

review from

We were so comfy in our cozy clean bed and room!! Bathroom was spotless perfect in every way!! Got an uber and traveling was so easy

Reviewed Nov 2015
9.1

review from

Excellent customer service, staff was friendly and talkative. Breakfast & coffee was great! Thank you guys! Only wish the bathroom was bigger or had an extra towel mat. But I did request best view and not most spacious.

Reviewed Nov 2015
8.0

review from

Beds were comfortable and extra room in the suite was exactly what we needed...staff was very friendly and helpful...convenient location parking could be improved upon ...also had noise issue in our room that continued day and night during our entire stay...never knew the source of the knocking sound...seemed to be some sort of issue with pipes

Reviewed Oct 2015
8.0

review from

All the worker where very friendly. the bed very comfortable, rooms where clean. Parking

Reviewed Jul 2015
9.4

review from

We came in a bit early so they held our luggage and we explored the town. We were not back until after eight to get our luggage. No worries. They were all smiles and loads of help even though the desk was swamped with late comers. The front desk workers were happy professionals. The breakfast staff was friendly and courteous. You should expect this from a downtown hotel staff. You get it here. There is a smoking section off the front desk. Because of where we parked our car we had to pass by it. The smokers were messy. No one was watching over the area that carefully. I am a smoker. But it was too much to ask others to put up with. If you did not use this exit you would not notice.

Reviewed Jul 2015
10.0

review from

Staff was very helpful and attentive :)

Reviewed Jul 2015
9.4

review from

Room was neat, clean and inviting. Bed was comfortable. Bathroom looked newly updated and was very very nice Our shower control wouldn't operate so we had to take baths. Otherwise I would have given 5 stars!

Reviewed Feb 2015
8.0

review from

Free parking, bed was comfortable Bathroom floor was sticky, stains on toilet seat at check-in, hair left in shower.

Reviewed Sep 2014

6.8

review from

Not too far from downtown. Only one elevator was working. Upon checking in, we overheard one of the staff members discuss how they checked a couple into the wrong room. The couple then had access to a room that was occupied.

Reviewed May 2015
6.8

review from

The breakfast was fresh and filled regularly The bed was very comfortable The hotel did not get CBS, TBS or Tru during the NCAA Basketball. The front desk could not supply hair spray when asked. The maid gave us 1 little bottle of shampoo for a 3 day stay, fortunately I had alternative shampoo in my suitcase. The coffee machine in the lobby was not functional

Reviewed Mar 2015
7.4

review from

Breakfast Buffet, Free Parking,Promptly Brought last minute cot to our room when our son was able to join us. We arrived at 2:30; a half hour before check in, and they would not even check to see if our room was ready prior to 3:00 because it "wouldn't be fair to others whose rooms were not ready prior to 3PM" I have never had that happen. We waited with our luggage for a half hour and were allowed to check in. Unbelievable.

Reviewed Jan 2015
7.7

review from

i would stay again,but if i had someone with me it would be questable.no restaurants.

Reviewed Nov 2014

4.5

review from

Seems like it was newly updated. Horrible location away from everything. Have to take a bus to get to everything. Parking situation is a joke. Basically have to fight for a parking spot. There is not enough spots for rooms.

Reviewed Apr 2015
4.5

review from

Free parking We couldn't sleep because it was too noisy!!! Initially we were happy to be assigned a corner room on the 4th floor but things got weird after we went to bed at 11pm. We heard every noise that happened on the fourth floor (I.e., door slamming almost every do minutes for the whole night, tiolet and showers going on and off, people talking, house keeping, footsteps, etc...). We were exhausted after a day of sightseeing and was relying on a good night of rest; we were so wrong.

Reviewed Dec 2014
5.6

review from

The room was comfortable. The breakfast buffet was convenient. There are other comparably priced hotels that are more conveniently located to local restaurants and attractions. The hotel could use a facelift.

Reviewed Oct 2014

Comfort Inn Downtown Charleston

$113+

Overall guest ratings

Review highlights

Good to know

Nearby

About

Amenities

Map

Photos

Guest reviews

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Recent Reviews