Guest reviews of Comfort Inn Downtown Charleston
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All Reviews
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Couples
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Families
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Overall Rating
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8.5 "Great service."9.3 "93% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." 8.1 "81% thought theservice was very professional ." 10.0 "100% werehappy with the shuttle service ." -
7.2 "Good breakfast."9.7 "97% were
happy with the price of the breakfast ." -
6.2 "Location is acceptable."
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5.6 "Average cleanliness."6.1 "Only 61% said
rooms were clean enough ." -
5.6 "Rooms are ok."6.1 "Only 61% said
rooms were clean enough ." 5.1 "Only 51% saidrooms were big enough ." 5.0 "50% said theview was so-so ." 6.9 "For only 69%, thetv was ok ." 5.6 "56% thought theminibar was ok ." -
4.2 "Internet is poor."2.8 "72% said the
wifi quality was bad ." -
3.4 "Vibe wasn't good."3.2 "68%
criticized the unstylish hotel ." 2.0 "For 80%, thelobby entrance was sub-standard ." -
3.3 "Wellness & sports facilities were not very nice."3.1 "69%
didn't like the fitness area ." -
3.2 "Terrible amenities."3.2 "68% thought the
building wasn't nice ." 2.0 "For 80%, thelobby entrance was sub-standard ." 0.5 "95%complained about the elevator ." 2.5 "75% thought thefacilities needed updating ." -
3.1 "Horrible pool."
Overall Rating
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8.0 "Great service."9.1 "91% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
6.8 "Breakfast is mediocre."
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6.2 "Location is acceptable."
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5.0 "Average cleanliness."4.3 "57% thought
it was rather dirty ." 4.1 "59% said thebathroom was dirty ." -
4.9 "Rooms are not good."2.5 "75%
complained about the bathroom ." 1.5 "85% thought they werepoorly maintained ." 1.1 "89% foundproblems with the furniture ." 1.0 "Air conditioning was criticized by 90%." 3.3 "For 67%, therooms looked old ." 4.1 "59% said thebathroom was dirty ." 1.6 "84%criticized the small bathroom ." 2.4 "76% hadproblems with the shower ." -
4.4 "Internet is poor."2.9 "71% said the
wifi quality was bad ." -
3.1 "Horrible vibe."3.1 "69%
criticized the unstylish hotel ." 2.2 "For 78%, thelobby entrance was sub-standard ." -
3.1 "Terrible amenities."3.1 "69% thought the
building wasn't nice ." 2.2 "For 78%, thelobby entrance was sub-standard ."
Overall Rating
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8.9 "Good value."9.6 "96% were
happy with the price of the breakfast ." -
8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." -
7.5 "Good breakfast."9.6 "96% were
happy with the price of the breakfast ." -
6.3 "Location is acceptable."
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5.4 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
5.0 "Rooms are ok."5.0 "Only 50% said
rooms were big enough ." 3.1 "69%complained about the bathroom ." 1.5 "85% thought they werepoorly maintained ." 1.0 "90% foundproblems with the furniture ." 4.8 "52% said thebathroom was dirty ." -
4.2 "Internet is poor."3.0 "70% said the
wifi quality was bad ." -
3.5 "Bad amenities."3.6 "64% thought the
building wasn't nice ." 1.9 "For 81%, thelobby entrance was sub-standard ." -
3.1 "Horrible pool."
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2.9 "Horrible vibe."2.8 "72%
criticized the unstylish hotel ." 1.9 "For 81%, thelobby entrance was sub-standard ."
Overall Rating
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8.3 "Great service."9.1 "91% found the
staff to be very friendly ." -
5.6 "Rooms are ok."
Overall Rating
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8.4 "Great service."9.2 "92% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." -
7.3 "Good breakfast."
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6.3 "Location is acceptable."
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6.1 "Average comfort."
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5.7 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." -
5.7 "Average cleanliness."6.3 "Only 63% said
rooms were clean enough ." -
4.4 "Internet is poor."3.2 "68% said the
wifi quality was bad ." -
3.2 "Horrible vibe."2.8 "72%
criticized the unstylish hotel ." 2.3 "For 77%, thelobby entrance was sub-standard ." -
3.1 "Terrible amenities."3.2 "68% thought the
building wasn't nice ." 2.3 "For 77%, thelobby entrance was sub-standard ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
I think hotel breakfasts have been going downhill over the pat few years. However, I was pretty impressed with the selection of breakfast foods offered. I didn't have to actually wait to get my hotel keys fixed- they didn't work after they were in my wallet all day long. As a female I enjoyed the makeup remover wipes- what a savior honestly. All the employees from front desk to janitor were extremely friendly. I really enjoyed my stay here. I tried taking the stairs one morning from the 3rd floor to the lobby. The stairs didn't lead to the lobby or maybe I didn't go far enough.
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10.0review from
We were so comfy in our cozy clean bed and room!! Bathroom was spotless perfect in every way!! Got an uber and traveling was so easy
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9.1review from
Excellent customer service, staff was friendly and talkative. Breakfast & coffee was great! Thank you guys! Only wish the bathroom was bigger or had an extra towel mat. But I did request best view and not most spacious.
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8.0review from
Beds were comfortable and extra room in the suite was exactly what we needed...staff was very friendly and helpful...convenient location parking could be improved upon ...also had noise issue in our room that continued day and night during our entire stay...never knew the source of the knocking sound...seemed to be some sort of issue with pipes
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8.0review from
All the worker where very friendly. the bed very comfortable, rooms where clean. Parking
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9.4review from
We came in a bit early so they held our luggage and we explored the town. We were not back until after eight to get our luggage. No worries. They were all smiles and loads of help even though the desk was swamped with late comers. The front desk workers were happy professionals. The breakfast staff was friendly and courteous. You should expect this from a downtown hotel staff. You get it here. There is a smoking section off the front desk. Because of where we parked our car we had to pass by it. The smokers were messy. No one was watching over the area that carefully. I am a smoker. But it was too much to ask others to put up with. If you did not use this exit you would not notice.
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10.0review from
Staff was very helpful and attentive :)
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6.8review from
Not too far from downtown. Only one elevator was working. Upon checking in, we overheard one of the staff members discuss how they checked a couple into the wrong room. The couple then had access to a room that was occupied.
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4.5review from
Seems like it was newly updated. Horrible location away from everything. Have to take a bus to get to everything. Parking situation is a joke. Basically have to fight for a parking spot. There is not enough spots for rooms.
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6.8review from
The breakfast was fresh and filled regularly The bed was very comfortable The hotel did not get CBS, TBS or Tru during the NCAA Basketball. The front desk could not supply hair spray when asked. The maid gave us 1 little bottle of shampoo for a 3 day stay, fortunately I had alternative shampoo in my suitcase. The coffee machine in the lobby was not functional
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9.4review from
Room was neat, clean and inviting. Bed was comfortable. Bathroom looked newly updated and was very very nice Our shower control wouldn't operate so we had to take baths. Otherwise I would have given 5 stars!
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7.4review from
Breakfast Buffet, Free Parking,Promptly Brought last minute cot to our room when our son was able to join us. We arrived at 2:30; a half hour before check in, and they would not even check to see if our room was ready prior to 3:00 because it "wouldn't be fair to others whose rooms were not ready prior to 3PM" I have never had that happen. We waited with our luggage for a half hour and were allowed to check in. Unbelievable.
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4.5review from
Free parking We couldn't sleep because it was too noisy!!! Initially we were happy to be assigned a corner room on the 4th floor but things got weird after we went to bed at 11pm. We heard every noise that happened on the fourth floor (I.e., door slamming almost every do minutes for the whole night, tiolet and showers going on and off, people talking, house keeping, footsteps, etc...). We were exhausted after a day of sightseeing and was relying on a good night of rest; we were so wrong.
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7.7review from
i would stay again,but if i had someone with me it would be questable.no restaurants.
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5.6review from
The room was comfortable. The breakfast buffet was convenient. There are other comparably priced hotels that are more conveniently located to local restaurants and attractions. The hotel could use a facelift.
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8.0review from
Free parking, bed was comfortable Bathroom floor was sticky, stains on toilet seat at check-in, hair left in shower.
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8.0review from
I think hotel breakfasts have been going downhill over the pat few years. However, I was pretty impressed with the selection of breakfast foods offered. I didn't have to actually wait to get my hotel keys fixed- they didn't work after they were in my wallet all day long. As a female I enjoyed the makeup remover wipes- what a savior honestly. All the employees from front desk to janitor were extremely friendly. I really enjoyed my stay here. I tried taking the stairs one morning from the 3rd floor to the lobby. The stairs didn't lead to the lobby or maybe I didn't go far enough.
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10.0review from
We were so comfy in our cozy clean bed and room!! Bathroom was spotless perfect in every way!! Got an uber and traveling was so easy
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9.1review from
Excellent customer service, staff was friendly and talkative. Breakfast & coffee was great! Thank you guys! Only wish the bathroom was bigger or had an extra towel mat. But I did request best view and not most spacious.
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8.0review from
Beds were comfortable and extra room in the suite was exactly what we needed...staff was very friendly and helpful...convenient location parking could be improved upon ...also had noise issue in our room that continued day and night during our entire stay...never knew the source of the knocking sound...seemed to be some sort of issue with pipes
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8.0review from
All the worker where very friendly. the bed very comfortable, rooms where clean. Parking
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9.4review from
We came in a bit early so they held our luggage and we explored the town. We were not back until after eight to get our luggage. No worries. They were all smiles and loads of help even though the desk was swamped with late comers. The front desk workers were happy professionals. The breakfast staff was friendly and courteous. You should expect this from a downtown hotel staff. You get it here. There is a smoking section off the front desk. Because of where we parked our car we had to pass by it. The smokers were messy. No one was watching over the area that carefully. I am a smoker. But it was too much to ask others to put up with. If you did not use this exit you would not notice.
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10.0review from
Staff was very helpful and attentive :)
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9.4review from
Room was neat, clean and inviting. Bed was comfortable. Bathroom looked newly updated and was very very nice Our shower control wouldn't operate so we had to take baths. Otherwise I would have given 5 stars!
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8.0review from
Free parking, bed was comfortable Bathroom floor was sticky, stains on toilet seat at check-in, hair left in shower.
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6.8review from
Not too far from downtown. Only one elevator was working. Upon checking in, we overheard one of the staff members discuss how they checked a couple into the wrong room. The couple then had access to a room that was occupied.
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6.8review from
The breakfast was fresh and filled regularly The bed was very comfortable The hotel did not get CBS, TBS or Tru during the NCAA Basketball. The front desk could not supply hair spray when asked. The maid gave us 1 little bottle of shampoo for a 3 day stay, fortunately I had alternative shampoo in my suitcase. The coffee machine in the lobby was not functional
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7.4review from
Breakfast Buffet, Free Parking,Promptly Brought last minute cot to our room when our son was able to join us. We arrived at 2:30; a half hour before check in, and they would not even check to see if our room was ready prior to 3:00 because it "wouldn't be fair to others whose rooms were not ready prior to 3PM" I have never had that happen. We waited with our luggage for a half hour and were allowed to check in. Unbelievable.
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7.7review from
i would stay again,but if i had someone with me it would be questable.no restaurants.
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4.5review from
Seems like it was newly updated. Horrible location away from everything. Have to take a bus to get to everything. Parking situation is a joke. Basically have to fight for a parking spot. There is not enough spots for rooms.
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4.5review from
Free parking We couldn't sleep because it was too noisy!!! Initially we were happy to be assigned a corner room on the 4th floor but things got weird after we went to bed at 11pm. We heard every noise that happened on the fourth floor (I.e., door slamming almost every do minutes for the whole night, tiolet and showers going on and off, people talking, house keeping, footsteps, etc...). We were exhausted after a day of sightseeing and was relying on a good night of rest; we were so wrong.
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5.6review from
The room was comfortable. The breakfast buffet was convenient. There are other comparably priced hotels that are more conveniently located to local restaurants and attractions. The hotel could use a facelift.
