Our room had a terrible odor the entire stay. I called down to the front desk to see what we could do to fix it and I was told the hotel was fully booked and that they would send someone to the room to fix the issue. No one ever came to the room.
4 stars
Doubletree By Hilton Charlotte Uptown
895 West Trade Street, Charlotte, NC 28202-1122, United States
Charlotte, NC
See location+1 704 347 0070Photos of Doubletree By Hilton Charlotte Uptown
Overview
The following services and amenities are available, but with **reduced service**: Fitness Center, On-site Restaurant(s), Pool.The following services and amenities are currently **not available**: Breakfast, Room Service.The DoubleTree by Hilton Charlotte in Charlotte's uptown Gateway Village is conveniently located just off I-77, six blocks from the downtown Charlotte Convention Center and nine blocks from the Charlotte Visitor's Bureau. Bordered by the beautifully landscaped grounds of the Johnson & Wales University campus, we're just 15 minutes from Charlotte Douglas International Airport and within easy reach of various exciting Charlotte attractions, including: Lowes Motor Speedway, Carowinds Theme Park, Discovery Place, University of North Carolina at Charlotte, Verizon Wireless Amphitheater, Johnson C. Smith University, Concord Mills Mall, Ray's Splash Planet, Bank of America Stadium - Home of the NFL Carolina Panthers, Time Warner Arena - Home of the NBA Charlotte Bobcats, Restaurants, nightlife at the EpiCentre, Johnson & Wales University. Guests visiting the Charlotte-Gateway Village area on business will also enjoy convenient access to a number of local businesses and corporations, including: Bank of America, Duke Energy, Wells Fargo, Accenture, Ernst & Young, Zenith Insurance, IBM, AT&T, Time Warner. Our convenient hotel location, trademark hospitality, and great hotel amenities make our full service hotel in Charlotte a perfect fit for short term, extended, or corporate stay travel.
Latest deals for Doubletree By Hilton Charlotte Uptown
Amenities at Doubletree By Hilton Charlotte Uptown
- Fitness center
- Restaurant
- Room service
- Free Wi-Fi
- Business center
- Meeting/Banquet facilities
- Internet
- Parking
- Laundry service
- Laundry facilities
Services and conveniences
- Room service
- Business center
- Express check-out
- Meeting/Banquet facilities
- 24hr front desk
Dining
- Restaurant
- Microwave
- Refrigerator
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
Parking and transportation
- Parking
- EV charging station
Accessibility and suitability
- Increased accessibility
- Elevator
Laundry
- Laundry facilities
- Laundry service
Bathroom
- Hairdryer
Health and safety
- Safe
Fitness
- Fitness center
Pool
- Pool
Reviews of Doubletree By Hilton Charlotte Uptown
7.7
Good
613 verified ratings
Wonderful
304
Very good
84
Good
74
Okay
32
Fair
47
Mediocre
29
Poor
43
Summary of reviews
Guests say
Guests appreciated the friendly and helpful staff, with many highlighting the warm welcome and great service. However, there were significant concerns regarding cleanliness, including dirty bathrooms and infrequent room cleaning. Noise levels were also a common complaint, with many guests disturbed by loud neighbors and external construction. Overall, while the staff received high praise, the hotel needs improvements in cleanliness and noise management.AI-Generated from customer reviews
Reviews(9)
Q&A(5)
Tips(10)
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Score by provider
7.8 out of 10
12 reviews
8.2 out of 10
9 reviews
All reviews
Pros (+) Very accommodating staff, the manager helped us out a ton because we stayed for a motorcycle show and needed a rather large space to park 15-20 motorcycles and she made it happen!
Pros (+) Very clean. All of the staff was super friendly.
Cons (-) The price. Booked a room at $130, price at check in was $180 after taxes, parking fees -$15, tourism tax, etc. I could’ve stayed elsewhere for that.
Pros (+) Friendly helpful staff. Rooms clean and well appointed. Restaurant good and not too expensive. Easy access to stadium and we could leave the car on site. Great cookies.
Cons (-) Slow drain in bathtub.
Cons (-) After paying $172.15 for one night, charging an additional $15.00 to park per night is uncalled for in my opinion.
Pros (+) Proximity to downtown and event venues; price; beds were comfortable; rooms were clean; front office staff were friendly and efficient; parking was easy; great environment overall
Cons (-) housekeeping didn't clean room until after 4pm and never left enough towels for our family of 4; door latch did not work properly
Pros (+) It was walking distance from my daughter
Cons (-) Extremely loud housekeeping in the halls by 9:00am. Had difficulty getting them to clean our room.
Cons (-) The cleaning staff was extremely loud in the morning. The walls were also paper thin and could hear other people's conversations almost word for word.
Cons (-) My hotel room only contained a pull-out couch-- no bed! I was not aware that this was what I was renting when I reserved the room.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the hotel?
Guests have consistently mentioned that the rooms are clean and well-maintained, and the hotel is very clean and well-kept.
What are the common concerns about the hotel's cleanliness?
Some guests have mentioned concerns about the bathroom being a little dirty, outdated carpet, and a musty smell in the hallway.
Are there any parking fees at the hotel?
Some guests were surprised by the daily parking fee, which was not disclosed on the website when booking.
What are the guests' opinions about the hotel's location?
Guests appreciate the hotel's location, mentioning its proximity to uptown, attractions, and restaurants, as well as its convenience to the streetcar and stadiums.
How is the staff's customer service at the hotel?
Guests have consistently praised the friendly and helpful staff, with quick check-in and assistance provided when needed.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Nearby Attractions
The hotel is within walking distance of several attractions, including the Bank of America Stadium, Bechtler Museum of Modern Art, and Discovery Place. Plan your visit to coincide with events or exhibits at these nearby locations.
Be Mindful of Parking Fees
Some guests were surprised by the daily parking fee, so it's advisable to inquire about this in advance to avoid any unexpected charges.
Check for Room Cleanliness
While many guests praised the cleanliness of the rooms, some mentioned encountering dirty bathrooms. It's recommended to inspect the room upon arrival and report any issues to the staff promptly.
Take Advantage of Early Check-In
If you have an early arrival, consider requesting early check-in for a fee. Several guests found this option helpful and appreciated the flexibility.
Explore Dining Options
The hotel's location offers easy access to various restaurants and coffee shops. Guests enjoyed the proximity to dining options and the vibrant downtown area.
Consider Transportation Options
The hotel is conveniently located near the streetcar and stadiums, making it easy to explore the city. However, note that advertised EV chargers may not be available, so it's best to confirm this with the hotel.
Be Aware of Room Features
Some guests encountered issues with room amenities, such as broken shades, low-flow toilets, and outdated furnishings. It's advisable to check the room features upon arrival and request any necessary maintenance.
Inquire About Breakfast Options
While the hotel offers dining services, some guests found the additional charge for breakfast unclear. It's recommended to clarify the breakfast options and associated costs before making a reservation.
Enjoy Warm Welcome Treats
Upon check-in, guests are greeted with warm, fresh cookies, creating a welcoming atmosphere. This small gesture was appreciated by many guests.
Location
895 West Trade Street, Charlotte, NC 28202-1122
What's nearby
- Bank of America Stadium0.6 mi
- 112 Tryon Plaza0.6 mi
- 400 South Tryon0.6 mi
- Bank of America Corporate Center0.7 mi
- Charlotte Convention Center0.8 mi
- Charlotte Center City0.9 mi
- Spectrum Center0.9 mi
- NASCAR Hall of Fame1 mi
- Little Sugar Creek Greenway1.5 mi
- Carolina Actors Studio Theatre2.3 mi
- Mint Museum RANDOLPH3.3 mi
- Bojangles' Coliseum3.7 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Doubletree By Hilton Charlotte Uptown
Low season | June |
|---|---|
High season | April |
Average price (weeknight) | $191 |
Average price (weekend night) | $294 |
When to book a room at Doubletree By Hilton Charlotte Uptown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
|---|---|
Distance to city center | 0.7 mi |
Nearest Airport | Charlotte Douglas |
Distance to airport | 5.3 mi |