Microtel Inn & Suites by Wyndham Charlotte Airport

Located near interstate. The staff was extremely inattentive & rude. The front desk attendants acted as though it was a huge burden to even greet guests. When they had to interact with guests the staff instantly got attitudes and acted like the guests were an interruption to their day. Even for simple tasks such as checking in or out. The significantly smaller room than pictured was less than mediocre, at best. There was an unbelieveable amount of cigarettes burns on the furniture and the bedding. Only 2 electrical outlets worked in the entire room. The TV & the alarm clock was broken. The sheets on the bed were dingy & stained. The lock on the door was barely attached anymore. The floors were disgusting, as was the bathroom shower The wall trimming was completely detached from the walls in the bedroom and bathroom. Lastly, in the hallways of the floor I stayed on there was a very loud and a very public domestic dispute that occurred. And not one single hotel official came to check on the incident! There were literal screams for Help throughout the hallways. The staff was definitely informed & yet, they did nothing. The absolute worst hotel experience of my life!!

I liked that there was NOT A FLOOD or that we had ELECTRICITY. That's about it The place smelled of smoke and other foul odors. The whole place. It was in a bad area of town. Beds were uncomfortable. Bathroom was old and hard to use. Would Never stay here again

Location to the airport Very old building in need of much repair and renovation. Seems more like an apartment building with people staying long term. 3 TV channels, lumpy bed, poor a/c and a dirty bath tub. 2 Police cars were outside on two different occasions just a mess simply a mess......never again will I stay here.

Rooms were dirty. Hotel was hot and smelled like smoke. Sheets had holes in them and were thin and dingy. Sink was clogged and over flooded onto bathroom floor. Rooms were TINY not at all how they appeared in the pictures online. I didn't like ANYTHING about this hotel.

Liked nothing Had to change 3 rooms to get a semi acceptable room. First room had broken painting on the floor, the phone didn't work, the AC/heat unit didn't work. The second room curtains didn't close, the floor carpet was partially ripped out. The third room had paint peeling from the walls, but I was tired to move again. Didn't have hot water in the morning. When I complained about all of this, they not only didn't apologize, they accused me of lying to get a refund. This hotel shouldn't be in business.

Hotel in shambles

The staff was nice, they noted our shuttle time and called us to make sure we were coming down as the shuttles leave for the airport only on the hour. The room and furnishings were very old and worn. We could hear our neighbors tv clearly and I could hear other guests throughout the night. I did not feel comfortable in the room and it did not seem clean. There was a cigarette hole in the comforter, the shower drain backed up, and there were stains on the window seat cushion. We would not recommend this hotel, and the star rating we saw in kayak was highly misleading.

Nothing to like. 3 stars rating was a fraudulent rating. Dirty, small, dated, just don't go there. And please stop calling it a 3 star hotel. It's disingenuous.

Honestly...nothing. Way too small and the pics did not match the what the rooms looked like. Blood on the sheets. The hotel was definitely over priced for what it was and I felt it was false advertising. The staff albeit friendly was really in their own world. The bed was bowed in the center making it very uncomfortable to sleep. Honestly if I could ask for a refund I would.