Sheraton Charlotte Airport Hotel

Unremarkable but pleasant

Comfort of beds was great. The Lobby was very attractive. Room was clean, but not sound proof.

Requested additional wash cloth that never came. The ceiling had been repaired at one time for a water leak and needed permanent repair as it was beginning to deteriorate. Had to call about internet access. No one explained about free (unsecured) line vs. premium secured line at a cost. No one fully explained that they would be charging incidentals to credit card just in case. Found a $54.63 charge to my account for nothing that I'd used upon my return home. View was of the rental car lot which was fine except for the fact that the following morning the staff would turn on car alarms to find the vehicles which was very disruptive when trying to sleep.

One of the nicest Sheraton's I've stayed. Wonderful staff and lovely rooms.

Staff were outstanding at all times Kudos to hiring management for understanding the importance and knowledge to choose those who know how to deliver excellence! Very nice rooms with comfortable clean rooms. Would definitely stay again and highly recommend!!

The broken shower head on the Club floor in the room that I was staying in. And I wish i had a patio.