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Staff were extremely helpful and very friendly. Rooms were very clean and comfortable.
Fine deign, good food, attentive staff. The charges for the Internet were quite high--30 ZAR for 30 minutes--and parking cost about 35 ZAR overnight.
All good All good
The decor, facilities and location were top notch.
breakfast buffet The room tempature was uncontrolable. Changed rooms three times because room 1 no hot water and no heat, room 2 got hot wated but no heat, and room 3 got hot water and heat but couldn't control the temp so it was not comfortable. I also book 2 rooms and only 1 room was reserved. Had to fight and wait 2 hours to get the second room. The front desk was horrible !!!!!!
The hotel arranged for car service to meet us at the airport. As we were coming from overseas and laying over before leaving the country the following day we needed to relax and enjoy our time in Johannesburg. That we did. Restaurant, service and concierge were all wonderful. Thank you so much! Family highlight and not to me missed: visiting Mandela Square
Great location & staff
there is nothing mattress should be change, old furnishing,
Hotel Staff seems to be sometimes very unorganized, especially the organization of the free Shuttle Bus to Shopping center is not very good, the Bus is often not in time or basically not available.
At over 600 euros a night.Taking advantage of a situation.
Service was very friendly I was not told when I checked in that the water was going to be cut off through out the night until the morning. I was told when I checked out the next morning that a manager would contact me to address the issue. Never Happened!!!
Close to sandton city and Mandela square for shopping and restaurants. Executivel level ( 6th floor) was great with the little extras - drinks and breakfast, etc R40.00 guest parking fee- Guests should park for free. In the showers, only soap dish provided. No space for shampoo or conditioner.
Wonderful experience, staff amazing, executive level was more than worth it.
Treatment by their late night security personnel
Sorry to say, didnt like any thing. How can the hotel cut (not reserve) the amount of the first night 12 days prior to arrival using my credit card, although Booking.com rules doesnt allow that. Please send me an explanation regarding this issue.
The hotel is situated within walking distance of both the Sandton Gautrain Station and Sandton Shopping area. It is in an area that is safe to walk around both day and night.
Close to Mandela Square shops and restaurants, lovely quiet area
Location, non-smoking rooms. I know the hotel from having stayed there many years ago, and it was a good memory. Not worthy of 4 stars - worn-through carpets, broken toilet seat.
attitude of staff lighting in room was minimal
very quite hotel except at the bar/restaurant where smoking and no smoking people are mixed. kindness of some staff member
Rooms, lobby, and garden were very comfortable. We loved the breakfast buffet. Pool could be kept more clean.
Nice hotel, excellent breakfast
It is located close to the Gautrain station as well as the shopping centre The room was not ready for us to book into. They gave us another room but then kept on confusing us with the people that would have booked into that room.
Very convenient hotel, near big shopping mall. Luxury hotel.
flies in the room. door locks that doesn't require a key to be opened
Very relaxing and quiet The waiter service was very slow, but very polite and welcoming
I liked the setting, very beautiful, room comfortable thank you. I think the service in the dining room could have been better managed, did not feel it was up to 5 star quality.
The view to the countryside We have already given a feedback to the Manager on duty. We were not satisfied with the awareness of the staff, that we had to move from our table on the terrasse due to a re-arrangement of the tables for other guests, the noise till late at night due to a congress and wedding and other issues. Please check our feedback given at the hotel.
It was very relaxing, quiet and peaceful. Not close to city life. The fact that the menu in the restaurant is limited is a bit of a problem, seeing that dinner is quite expensive.
wild life room comfort facilites views staff
Location for Cradle of Mankind touring was very good. Restaurant not up to standard, some staff not at all helpful. Faults in the room not fixed when reported. Hotel seemed much more concered with the various funtions to bother with the comfort and needs of a small party of 4 friends.
This is the first time in a long while that i have stayed at a 5* hotel and felt it was worth the money. Rooms were beautiful, enjoyed attention to detail, very romantic for our first anniversary! Food was a highlight, very impressed! Staff was great, very professional, attentive and concerned if everything was ok. I can highly recommend staying at Kloofzicht, we will definately be back! Thank you for making our stay memorable The only thing i can complain about is the pillows were too high and we found it uncomfortable to sleep!
Staff was friendly and added to a relaxed atmosphere. Location. Power outage caused for little sleep as emergency lights and power rotated every half an hour or so and the hotel did not try to manage this problem or to make an effort to discount bill or make other arrangments...just said sorry...
Nice position and setting. Family room that I stayed in was spacious Poor Service from some of the staff. The room was in disrepair. Most of teh lights didnt work. 1 of the blinds didnt close properly. the toilet seat was the wrong size for the toilet and was also broken. the showerhead was faulty. Listellos in the bathroom fell off while the shower was being used.
relaxing rooms comfort staff views food
All staff were very welcoming and helpful.
Space ,smoking room, breakfast,roomservice meal,location, key card deactivated twice ; plug in handbasin would still not disengage even after reported on morning one ;Pet hate is guest supplies (shampoo etc )in clear bottles and you cant read the labels unless you have your glasses on in the shower! . internet booking did not work so hassle at check in and then advised that i was a non show and I would pay a penalty!.
the value for money, excellent personalised service by owners and great breakfast
Great rooms and layout of the BXB. Relaxed feeling. Maybe the tv could be quite in the breakfast room.
The owners were polite and excellent. I have recommeded this hotel to a business partner.
The room was spacious, comfortable and clean, the staff were nice. The breakfast was good. Security was also good. Locating the address posed problems both for me and my visitors.
I like everything about Rivonia Hotel and their service is excellent, you feel homely in their rooms setting. Nothing
We were checked in quickly. Beds were comfortable
The staff were very friendly, profesional and most of all, very caring! I felt like I was amongst family! Also, the grounds are beautiful! The great attention to detail was highly appreciated.
I liked the reception I got, the set up of the room, the breakfast offering, and the size of the pool. The first sight of the hotel, on arrival. It gave me the obviously wrong impression of a small, run down place. I think the first impression is important and management should improve the front and reception view. Also too many keys!! Consider standardising to one key only, not a bunch.
Pleasusable, friendly environment, all ameneties were easily accessible, staff a pleasure to deal with and knowledgeble on the surrounding areas and entertainment lack of reclying/ relaxing chairs at poolside
The self-catering rooms were absolutely beautiful and a very good size. It is a lovely maintained B & B all around with nice gardens and probably the best part was the best breakfast I've ever tasted, with the unbelievable range of foods & juices. I certainly recommend this place if you don't mind being a short car ride away from shops & other places of interest as it is located inside a security guarded suburban area. Overall service was decent, not fabulous nor poor.
Clean and super spacious suite room. Welcoming staff rooftop pool and gyme a bit eerily quiet
The hotel far from everything that there is to do in the city, the staff was unhelpful in giving places to visit as they were really worried about our safety. So we practically spent 24 hours in the hotel as there was no facilities suitable to do anything.
Generally very impressed -- I only give 5 stars for hotels that blow me away in their price category. This one is simply very good value for money. - Spotless - Huge rooms - very large living room / desk area, and sizeable bedroom - Staff was very helpful, although I didn't need them much to be honest: I arrived very late (early the morning after my reserved arrival time) and they did hold the room for me; and left luggage for my last day, after checkout, was easy - Balcony - I think most rooms have one? - Top floors and the top-floor bar & pool have great views - Very reasonably priced - Just a few blocks from Wits, Constitution Hill and the Constitution Court / Old Fort, and Park station on Gautrain - Decent internet (not perfect, limited to 600 MB/day which may not be enough if you're streaming video, but adequate for my needs) - Some of the finishes in the room were a bit faded or strange - not top-quality (but this isn't a luxury hotel) - Would be nice to have a digital clock by the bedside, and 1-2 free outlets for charging phones, etc. - I had a nice little fridge, sink and many cupboards -- all empty except for a small coffee-maker and a few small spoons. If you have a little kitchenette like this, please include dishes & utensils... otherwise, not clear why to have the cupboards at all. - Not the hotel's fault, but: Braamfontein is not terribly lively after dark on weeknights. I didn't feel unsafe at all, but do be generally aware of those around you -- but don't be paranoid, it's largely known to be a safe student neighborhood. Also, didn't eat at the restaurant due to concerns raised by others (and so that I got out to see a bit more of the area).
The staff were always very helpful. When we asked for something the request was dealt with immediately and correctly. Had no problems
The room was`t clean,mugs,teaspoons with coffeemarks on. Empty milk containers. I asked for nonsmoking room, people smoked on the 1 floor, thestaff didn`t made sure about it, they are non friendly and nonhelpful
The atmosphere againt the waterfront backdrop pricing, eg breakfast and drinks...
The room was quite spacious and very clean. I liked the convenience and the location because we only stayed one night. The sink outside the bathroom. We found that a bit awkward.
very good service and comfortable no
The hotel is well located at Kruger gate. The bathroom and some part of the hotel are becoming quiet old and could be renewed. Transport from the airport are fantaisists ...and never the same
It was close to shopping, but the smell of the lake was awful. The 'free internet' even quoted on the e-mailed billing statement - was an outright lie. Avoid this place. The lake stank. There were bugs in the room. When 'cleaned' the towels were not replaced. While advertised as having 'free internet' that did not exist.
Comfort of the room Lots, for Sunday Lunch in your Restaurant, people were ironing at one of the tables whilst we were trying to have Sunday afternoon lunch. No service in the restaurant. Had to ask for wine 5 times, which you did not have and the waiter then wanted to sell us a half bottle of rosé!! I told the manager at the restaurant in charge I'm going to report them. All the waiters were complaining how tired they were after a very late night of party.
Bar area and resturant.
The hotel is situated close to Highways.