Pros: The customer service was by far the best I've ever had!
Sep 5 2016
Pros: The cars gas mileage was good and the cost of the rental wasn't bad for 5 days
Cons: The car was not clean, there was a film of dirt on the windshield on the inside, and the dashboard was dirty. The rental was from Tuesday to Sunday. The car was to be returned by 1:30 on Sun. Went to return the car, the office was closed. Then was to be closed on Monday due to holiday. Had to leave the car in the parking lot being that I had to return home. They do not have drop boxes so now my sister will have to take the keys to them on Tuesday.
Oct 24 2016
Pros: Went out of their way to get a car that would fit a wheel chair for me!!!! The whole staff are great!!!!!
Mar 5 2017
Cons: I will never call enterprise again , booked my rental two weeks ahead of time. when it was time to get my car they did not have one available.
Mar 22 2017
Cons: They added extra charges that I wasn't told about when booking it or when I picked it up. Then they refused to give me a straight answer as to why, never again.
Apr 10 2017
Pros: We realized we had hardly any gas. We saw an Enterprise in town and pulled in. We told them what had happened and Ray (Memphis) took us down to a gas station and filled up our car. Yeah Ray!!!!
Car was good (Chevy).
All nice people.
Cons: Had the wrong pickup point (in town instead of airport) so they tried to give us a van instead of small car. Ended up giving us a small car with hardly any gas, which we didn't notice until we were already in town. (see likes)
Didn't show us charges until we were picking up the car, and it didn't include AAA discount. Said we'd have to cancel and rebook to get it and we might not get the same price.
May 12 2017
Pros: The friendly staff and car upgrade.
Mar 27 2017
Cons: I didn't get to pick up the car because the location was closed. I had to go to a Budget location and rent a car there.
Pros: Value: Had the best value for the 10 days I needed it. I arrived about an hour early to pick the car up. It was not cleaned, but I took it anyway to get on the road early. Car performed well during the trip and was an easy drop-off experience.
I think the value I gained was because this rental was associated with a collision repair shop. Hertz is generally more expensive if you go to one of their agencies.
Cons: Nothing stands out
Jan 18 2017
Pros: I liked everything about the rental, the shaft,the car and the location.
Jun 10 2017
No after hours drop off
Pros: Great price, got upgraded due to availability of class reserved
Cons: new location for Hertz. No after hours drop off !!! No key drop available. Poor signs so location is difficult to find.
Save yourself a headache - Do not rent from budget
Cons: They gave away my reservation and couldn't find a replacement until and hour later and when they finally did they wouldn't take any form of payment except credit card and turned us away after wasting all our time. The customer service representative at the front desk was rude and ignored us half the time we were there.
12 travelers who rented a car in Bartlett gave the car agency they used an average rating of 6.8