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The staff at the front desk were nice. We initially stayed here 8 years ago and were thoroughly pleased with our stay then. We thought we would come back again. We checked in, and immediately after doing so started noticing things like broken smoke detectors throughout the facility, emergency lights that were broken and barely hanging by their wires. When we walked into our room, we noticed holes punched in the bathroom door, carpet that was dirty, bad smells from the room, I could go on and on. My wife and myself felt like it was not safe to stay here, so we immediately turned around and went looking for another place to stay, we didn't are if we lost our first night's payment.
The location is good for someone on an extended stay. It is an excellent location for people travelling with dogs because of the huge field next to the hotel. The air conditioner/heater works but should be replaced because the control knobs have no visable markings to know what you are doing, the front panel is broken and falls off. The toilet became easily clogged with very little waste.
Excellent use of space. Spacious rooms. Kitchenette. Cooking and eating utensils. Friendly staff. Quiet. Cheapest hotel in a pinch but found it a couple dollars cheaper here: https://secure.choicehotels.com/ires/en-US/html/Sell?sid=x7OiH.7zeMIgM3o.41&hotel=TN523&room=ENQ&count=1&month=2&day=16&los=1&nadult=1&nchild=0&xtrabedavail=&mincribinv=10&minrollawayinv=10&resseg=0&srp=RACK Toilet was running tho. it really didn't bother us...we just shut it off.
Hotel was in a nice area ,walking distance to a nice restaurant Trolley every 15 minutes breakfast housekeeping forgot to clean 1day for the price it should be microwave in room
The bed was exquisite and especially the linen, just like I have at home The price
Staff was wonderful Parking- You either agree to pay roughly $28a day to valet or are forced to park in a public shady pay per day lot across the street.
It was a very pretty hotel in the lobby, pool, and gym area. The staff was not friendly, the bathrooms were dirty, and the comforter was stained. When I talked to the staff about it they were very rude.
The bed was nice and fluffy, clean. Nice room, decent gym. There was a trolley stop right outside the hotel. We didn't partake but it was a good option. VIP lounge nice but not always stocked. Liked that it was on the 19th floor. Wasn't aware that the parking was valet only until we got there. $26 per night when there is a parking lot across the street for $12 per night. If you park valet you have to call in advance every time you need your car.
Location was excellent. Connects to the convention center. Trolley stop is just outside the doors. No electric vehicle hookups. Valet is $26/night but no setup for EV charging. Because of this would not have stayed there if was not part of a group booking.
Staff was friendly and rooms were clean. Only 2 elevators worked; felt the price was a bit much for what was offered, considering the hotel charges extra for breakfast and for parking.
Location Door key card did not work had to go down twice to get it rescand. Over charged my card $80 and I had to call to get it canceled five days later.
The location for a cook convention center graduation was perfect. There was ample room in the lobby for family and friends to meet and talk. The staff was very helpful and the area was safe. Parking can expensive over a weekend stay. There is ample street parking adjacent to the hotel, but it also puts car at risk of theft. This location also requires you to drive to almost all attractions in the city not in the cook convention center.
Location was excellent along with the fitness center. Very much enjoyed it.
There's a $26/night valet fee for parking. Was not aware of this until you already arrive at the hotel and there's no other parking available.
We had a corner room with a beautiful view of the Memphis bridge. The bed was comfy and the staff was great. Access to the club on the 19th floor was nice with delectable food served all day. We will definitely stay here again. It could have quieter in our room but very nice anyway.
Our room was on the 10th floor, on the Mississippi River side of the hotel, so we have an absolutely FABULOUS view of the sunset on the river. It was phenomenal. We were celebrating my mother's 80th birthday. Everything at the hotel and all the employees with whom we came in contact at the hotel were wonderful. It was a perfect weekend.
We were there during the holiday season & the lobby was so beautifully decorated with a huge Christmas tree, gingerbread village, & holiday singers. The room was very quiet, clean, comfortable. The bathroom however is TINY. You literally have to straddle the toilet to use the makeup mirror. The staff was super friendly. The sit down restaurant off the lobby was absolutely delicious & very reasonably priced. My only disappointment was that I had made my reservations months ago & others in our party who had made reservations directly with the hotel last minute, got a holiday deal which was much cheaper & included breakfast.
The staff at check in were wonderful. I was told during check in that breakfast was included in the rate and when I checked out I was charged. When questioning the charge the young lad behind the counter started arguing with me and blaming the charge on using a third party and was condescending.
Nothing We booked our stay 8 months ago when we arrived at 11 pm we called to tell them we would be late we even payed a Peabody hotel town car to pick us up at a train we were told they did not have our room we had all are needed info from our booking 3 people checked in beside us while we waited 20 minutes to talk to manager we were called to back room and treated like we did something wrong one person in lobby even said wonder what they did manager was rude and over bearing tried to tell us we were rude because we did not want to go to another hotel but we had to it was 11 pm we found out from desk clerk at this hotel that the Peabody has a common habit of over booking and sending us away with 8 month ahead booking the people who got rooms at same time we checked in were part of a group shame on you Peabody for your treatment of guest! What makes it worse is you do it all the time
Always love the service and romantic atmosphere with piano playing in the lobby.
I did not like the ( service fee ) I was charged . I know that where ever we go, I will ask about this hidden fee & if they have this fee I will not tip any of the help due to the fact I'm already paying it with the xtra fee their employer charged me
Every single staff member was informed, diligent, kind and respectful. They all went out of their way to make out stay amazing! Loved everything!!
The hotel was very clean and in an excellent location. My husband and I went to Beale Street and had a lot of fun. The people at the Peabody hotel in Memphis were extremely nice. We will definately come again. I enjoyed the hearing the history of the ducks and loved seeing them walk down the red carpet. I give y'all excellent ratings. Thanks for a wonderful stay! I had nothing bad to comment on the Peabody Hotel in Memphis.
Great location. I remember going to the Peabody with my grandparents when I was a child and it's a classic. Loved motion sensor lights below the bedside tables to help direct me at night. Nice room, in general. I attempted to check in at 3:15. First, there was no record of my stay for that night . . . they had me booked for Sunday instead of Saturday. This may not be the hotel's fault. The staff was nice and they fixed it, but then I had to wait THREE hours to get in my room. I had somewhere to be, so this involved leaving my luggage on a cart in the hotel and hoping for the best. I was pretty miffed. I complained when I was in the lobby bar getting a drink, though, and the nice server (manager?) took care of my bar tab, so that was nice. Apparently it was an overbooked weekend. It was definitely chaotic.
Very central and convenient location - many historical sites, restaurants and bars walkable from the hotel Awful service all around - room service, cleaning staff, lobby bar, etc. All provided VERY slow service (i.e., did not turn over our room until almost 8pm at night, never provided clean towels despite calling twice, room service took almost 2 hours despite being told it would be less than an hour). Repeatedly told incorrect or wrong information (i.e., asked about where to buy a tshirt that we saw in a case in the lobby and was told the store doesn't exist, even though it's around the corner from the hotel, was told check out was 11am but it's 12pm)
Traditional rooms and bathrooms are very small for the price paid...
Clean, great location and really enjoyed the personality of the staff and the property. One of a kind.
the rooms were clean and comfy We paid for a room with a King size bed for my husband and I and were given a room with 2 full size beds. We were not happy at all. This was our first time to book through Kayak and we were not happy when the lady at the front desk informed us that when we book through a 3rd party, that the room we book was considered a "suggestion"
Great location, very friendly and helpful staff. Best value for the money in the area. Parking garage
I loved the proximity to Beale Street and how accommodating the staff were. Everything was luxurious and wonderful. I have no complaints.
Staff was extremely friendly, view was fantastic! Didn't do my research was expecting a pool and hot tub
The staff were very friendly and helpful Mattress was dippy and lumpy
The beds are so comfortable. Pay extra for.parking.
The accomodations were excellent, the location was great and the staff was extremely helpful and friendly
It's a shame. The hotel is really nice, but the lightbulbs they've chosen to put in the rooms make them feel like a morgue. The CFLs put out this nasty blue light that is unsettling. Bad lighting choice! My other gripe was the fact that I got what's called a luxurious tub included with my room. Turns out it's just a run-of-the-mill tub you find in any cheap hotel. . .
Staff was great!!! Breakfast was good. Has to change room because of AC leak other room was not as nice, pool was ice cold and whirlpool jets didn't work.
Rooms were pretty clean and updated,staff was friendly, location was good for our needs. Breakfast was very limited, outside curtains, doors and parking lot, elevator all need serious work and updates along with cleaning.
Very friendly staff and the bed was very comfortable. The bathrooms were dirty and the breakfast in the morning was not so great...
It had all the necessities needed for a good hotel. Nice place to stay. The breakfast wasn't very good and the place could've used a little renovating. It has an antique 90's style that could definitely be revamped.
Room was nice, a little dated, but still nice. Pool area was large. Clerk that checked us in was very friendly. Not enough towels left in restroom. The tv did not work.
Staff was friendly. Only needed one night. The hotel was close to the highway. Old facilities, cold pool, one bug was seen, good thing it was a stopping point and not a multiple day stay.
Great location, central to city for food and entertainment within walking distance. Housekeeping staff didn't keep up to date with replacing amenities. Did not replace towels one day.
Stayed in the presidential suite due to a complimentary upgrade. Very romantic settings with dimming lights, round bed, music speakers. Great honor/wet bar with every refreshment you need. We loved it!!
The Madison is beautiful. The staff are very friendly. The rooms are spacious and very clean. The bar has excellent food and drinks. The bed was quite uncomfortable.
I guess the headline says it. The service was exceptionally cordial, which is more a statement on the times we live in, where a friendly greeting is no longer guaranteed in the service industry. The room was clean and spacious. The location was good, too. Only there one night, so can't say more.
The room was very spacious and comfortable there was no parking for the hotel, and when we checked in there was nobody at the front desk a bell boy had to go find someone for us
Nice beds Dirty room, shower curtain liner missing-got water all over the place. Overpriced and overrated.
Easy check into the hotel. The staff was very friendly and helpful but had a lot of information while I waited for the room to be cleaned. I had to wait on the room to be cleaned and hair pins lefted on the floor after being cleaned.
They were able to change our room. They gave us a basement room by a large pond. Normally this sounds like it shouldn't be an issue... It sounds like, "oh hey, I have a room with a view! Of... A pond" but I assure you... This was not the case. I'll preface this review with the fact that I pride myself on being able to sleep anywhere. So ok, I walk in the main lobby and to my left is a small bar. There are a surprising number of people there and they are all fairly drunk. I didn't think much of it. I continued on to the check in. There were about 10 kiosks but only one was open. I was stuck behind a couple that was complaining about their room. Once they finished up it was my turn with the clerk. I'm generally a pretty nice person but when I start talking to her she has nothing but attitude. So ok, fine... I'm now checked in and have my basement room. Great. I just want to get to my room and go to sleep. As I walk down to the basement level the air immediately becomes heavy, cold, wet, and saturated with the smell of mildew. I continue on and when I open the door to my room, I am immediately slapped in the face by the smell of a moldy room. All surfaces in the room were also wet. Including the bed. There were also bugs on the bed. Really, the only reason not to just sleep outside at this point, the only reason not to sleep outside is because it's still hot out there. Anyway, I set my stuff down, waited 15 minutes, and then began smelling what I thought was a skunk that may have gotten hit outside my window... There was that small pond outside the window, and then the highway directly after the pond. I was however, completely mistaken. It was simply the people in the next room getting high... Which I'm assuming they had to do to stay in their room. After all this, I decide to ask for a different room. I was very polite about the entire thing. Which was odd because I was greeted with nothing but attitude. Again... From a completely different clerk. She seemed very upset about the fact that I was complaining. Once I was finished with the clerk, I go to my new room. There are dirty dishes on the floor outside the room waiting to greet me. The room smelled less... And was less damp... So... That's a plus. I will however, never be staying it this hotel again.
Excellent service in the restaurants. Pillows were terrible. The only bad thing about the hotel.
room was close to expressway. beds were comfortable Like Zachary, we also got the room by the pond. getting to the hotel was kind of tricky as we missed our turn in the dark. The room did smell moldy at first, especially the bathroom. Shower fan fixed that and it smelled better after we ran the fan for a while. It appeared we were just down the hall from the kitchen staff? I think the room was overpriced for its location. I would have prefered a room on a higher floor for the price I paid.
The bed was so comfortable! And I booked at the deluxe price, but they only charged me the standard rate, so that $30 saved was nice. We were only there one night and didn't use any amenities or eat on property, so I cannot comment on any of that.
Friendly.. Nice folks.. Nice room The fact that the people in the room next to me smoked weed all day and night. If I smelled it.. Someone that worked at this hotel should have smelled it. This is just not acceptable
High end hotel as you would expect from Hilton. Staff was excellent of course, facilities were top notch. The beautiful glass windows would pop and creak when hit by the morning sun, not so great if you are trying to sleep in after a night on Beale street.
Comfortable bed, good space and quiet rooms. All rooms should come with a microwave.
The beds we're so comfortable, and not far from restaurants and shopping When I checked in the lady at the desk was not friendly at all.
Breakfast was not as Good as the other location. I stayed at in Memphis Cordova. Location. Across from the mall,and restaurants.
Nice room No inside pool
We thoroughly enjoyed our stay and will only stay at Hyatts from here on when traveling leisurely. The hotel lobby staff greeted us with a smile each day. They were not only friendly, but extremely helpful. What a great bunch! We had subpar housekeeping one night of our stay but the next day staff made up for it.
The size of the room, comfortable bed, the ability of staff to ensure reservation was adhered to. That it was not close to any of the tourist locations i.e : Graceland, Sun Studio, Beale St.
I was upgraded to a suite. The staff were really friendly. I noticed a few fleas in one of the drawers under the sink.
I spend about 60% of my time traveling for work and this is by far the worst experience I've had. Not only did I have to change rooms three times for various issues (security problems, heavy smoke smell), but I was up all night because people kept knocking on my door and the front desk would not answer my call to find out what was going on. When I checked in, the receptionist was very frantic, mumbling, sweating, forgetting to return people's IDs - so I felt unsafe and didn't trust that I was in good hands. In addition to that, the rooms are dirty and uncomfortable with no outlets and the internet is a joke. I was supposed to stay for three days but cancelled after one night.
Bed was comfortable with plenty of good pillows. The room was clean. Free breakfast with decent options. Availability of food in house anytime. Staff was super nice and helpful. Furnishings were comfortable and homey. Plenty of hangers. I booked a room with 2 double beds, got one with only 1 bed. Rooms are tiny. Breakfast food was ok, but the menu food was bland and didn't come with everything stated on the menu. Website claimed location was downtown, but was 20 miles away. TV needs to have a program guide, not just channel guide.
The location was great - within walking distance of many things to do in Memphis. The concierge at the hotel was very helpful and friendly. Shower pressure was good, and beds were comfy. Not a lot of tv channels (not that you should be watching tv on a vacation!), and it smelled a little weird (like all hotels).
Close to Beale Street. 7 minute walk. Not outrageously over priced. I would stay again. Very small double bed room. Carpet was stained in several places. Bathroom needed a deep cleaning.
Proximity to downtown area No hair dryer in room
Only good thing was the location Door dead bolt handle missing, also door didn't seal when closed. Toilet handle was broken, bathroom light fixture was burned out, mildew on the shower curtain, lamp missing a light bulb, dirt in the corners of bath room and on the door. The pool water was green.
location it was like spring break with drunk college kids yelling and screaming and fighting. not relaxing.
Nothing. Lights in bathroom did not work. Requested them to fix or another room. They refused. Room smelt moldy and smoke. Carpets were dirty with animal hair. Asked for refund. They couldn't do anything about it since I booked thru your office. Contacted your office and received NO service from operator. Still waiting for some type of response. NOTHING. Ended up booking another room on my own at different hotel since I could not get any help from your office. This will be the last time I use your service and will be proud to inform my family and friends.
I expected to be disappointed. But I was pleasantly surprised and this was a clean convenient hotel at an affordable price. I will come back Not many amenities
Clean and quiet... great value too
There breakfast was adequate The Hyatt is generally a full service hotel they did not have a bellman or room service
Room setup, quiet, ease of check-in/check-out tv and media accessibility. breakfast selection, parking. Bed linens were less plush than expected. Shower only, no microwave
The location was great, easy to get in and out of. Very clean and comfortable. The room was huge! Breakfast was good, lots of options. Railroad tracks nearby and a few trains went back at night. Didn't effect other guests in the room but I'm a light sleeper.
The staff We booked a King size bed, got a queen. The shower head was aweful (partially broken). The faucet handle was also broken and wouldn't shut off completely and the water dripped all night. The handle eventually broke off completely with the water running. The room was WAY over priced
The location was great, right next to Beale street. Staff was very friendly and helpfull. Rooms were clean. no
Room was great, right near the Baseball and Basketball stadiums, many attractions literally 2 mins away, like Beale St. Complimentry breakfast was even pretty good. Bit noisy because its so close to Beale St, but thats what you get for staying in your hotel instead of being at Beale St enjoying yourself!
Nice hotel with a friendly staff, perfect located for every tourist
We were very happy with our room and enjoyed out stay. The fact that we were so close to Beale St was a plus.
I enjoyed the location; right next to Beale Street The breakfast was aweful. Powdered eggs. If you enjoy cereal and milk or toast or waffles you are fine.
Great location, good facilities & professional, helpful staff. Room was good sized and bed was comfy. Large bathroom was a definite plus. The breakfast selection could be a little better. Missed cold cuts. The hotel staff didn't notice my reservation request for a room in upper floor.
Very Clean, great location, free internet access & complimentary breakfast were the highlights. It's wasn't so much the hotel's fault but the taxes were rediculous which I assume would be the same in all hotels in the area. Slugged 2 sets of taxes which amounted to over $25 a night.
My Parents and I stayed here for one week and we absolutely loved it!!...There is nothing negative in my opinion,fantastic location beautiful rooms/view and Hotel staff always greeted you with a smile.I Would recommend this Hotel to anyone. Hi to Roshanda and Meaghan ,two of the staff working at Reception.
Awesome service beautiful rooms and views and in my favorite neighborhood in memphis! We stayed 2 nights here after our wedding before headed to cancun for our honeymoon! Lovely time and They really took care of us. Great atmosphere as well. definitely a high recommendation from me and my new wife!
Staff, room, and location are all great!
The room was very nice. Best for couples. The restaurants were great. Wonderful breakfast include. Great location. Not for families. Rooms are single Queen and King.
The hotel is really quite. This hotel is in walking distance from the downtown attractions. It also has the street car and bus line right in front of it. Which is a plus if you don't want to walk. Overall the experience is was good. There is no pool, but the two hotels next doors has a pool. I don't know if this hotel has worked out something with those two hotels so that the guest from theor hotel can use the pools or not, but when I asked about the pool the front desk clerk said we don't have one but the hotels next door do. I didn't bother to check to see if I could use their pool. The parking at this hotel can be horrible at times because the lot appears to be used by all three hotels. Parking is $12 a night regardless if you do self park or valet parking. I recommend doing the self park because during my stay I notice that most of the valet parking people from either hotels were young people. Most of the time they were always running to get someone car when the parking lot was in walking distance. A few times I did see them parking someone car it took them a while to park it correctly in the spot. Maybe it's just me but I have issues with someone rushing to get my car or having trouble parking it. So that is why I recommend doing the self park.
All in all, it was a good stay. There was only a couple minor issues with the cleaning staff. EXTREMELY convenient, if you're visiting Graceland (which is now an all day excursion). Amenities and staff at restaurants and bars were wonderful. Everyone was courteous and very helpful. So nice to have bright, cheery professional service. We would certainly come back, and would recommend it to others. Upon checking in, we found only one wash cloth in the bathroom. I caught a cleaning staff member in the hallway and asked for more wash cloths. She had to retrieve a clipboard, find my name, and had me initial next to it in order to get more wash cloths. I felt like I was checking evidence out of a Police Evidence room. Came in the next day, and found a filthy cleaning rag on our sink counter. We called down to the desk to ask them to come retrieve it, and re-clean our sink area. After about 4 hours, no one came. we flung the nasty thing into the corner, then cleaned the sink ourselves. By the next morning, no one had come to retrieve the soiled cloth, so we kicked it out into the hallway. Someone finally picked it up. It was truly gross. Other than that, it was a wonderful stay!
Everything was great, staff was very gracious. Had trouble with free WiFi in my room
The entire facility was very nice. The beds and the bedding was very comfortable. There were several things that made this stay not rank in the good or excellent range as advertised. Housekeeping came at 6pm to clean our room. The toilet flusher worked but was almost broken. The cable didn't work in the first room we checked into. They charge $10 per day for parking, which is understandable but the key procedure to get in and out of the parking lots was never explained and was confusing, I had to use charge to my credit card to get out one time. I could have gotten the room a lot cheaper booking online instead of Expedia.
Everything! The details were so impressive and we just kept finding more and more. It was like a scavenger hunt to keep finding more amazing touches. The front lobby is so welcoming and bright that you can't help but smile! The rooms were perfect. We felt like it was such a luxurious area, in that it was clean and perfectly decorated and the bathroom was spacious and beautiful. I can't wait to stay there again! The employees are so nice that I swear they had to pass a personality test in order to get hired on; all smiles and the friendliest people you'll encounter!
Stylish with decent amenities. Lots of small fees, $10 a day for parking, shuttles cost money, ect. Restaurants and drinks inside are ok but pricey.
Breakfast was great! Breakfast staff was friendly. Rooms were very spacious! Gym was nice & machines had TVs for use. Room floor was rather gross with set-in stains. TV was standard-def... why would I order PPV? Front desk staff left something to be desired. Cleaners would change towels after requesting they not be changed (trying to stay green)
First opened my room door and was slammed with a disgusting BO smell that lingered in the room the whole time. Told the valet to not take my truck, just running up to room to grab something real quick. Come back down and my truck is gone, with the valet guy saying he didn't take it and didn't know where it was. Then said he didn't have the keys either. You've got to be kidding me!! He finally got ahold of one of his coworkers, who had went ahead and parked it anyway. Then had to wait longer for them to go back and get it.
Mattress and linen was amazing! Best night's sleep I've had in a while! Getting in to valet park was a little crowded and had to wait but well worth the wait!
I was on the 10th floor by the elevators and heard compressor noises all night long - horrible.
Easy to get around. Food was good. Close to other restaurants No safe, or refrigerator
Great location. Nice hotel. Small double beds.
Friendly staff, accommodating, great customer service!! Cleanliness of rooms needs improvement, and bathrooms need a bit remodeling. Bathtub tile was dirty and old, fixtures were old, paint on door was peeling off.
Staff was friendly and proximity to Beale was great Room was small. Every movement on the bed sounded like you were jumping on it.
There was a bed to sleep in. Room was kinda shabby to be on a Hilton Honors floor. Had to push very hard to get the bathroom door to latch. You could see through the thinly brushed coat of paint to see the previous color. Had to pay $25 a day for valet parking, I was told there was easy access on premises to my vehicle when I called to check and when we got there the parking was a block away, so going to the car to unload it after it being parked was not possible. I had to pay for valet but I had to go pick up my own car cause the valet there to retrieve your car couldn't drive a stick-shift, did I mention I had to PAY $25 A DAY WHEN I WAS DOING HALF OF SOMEONES JOB THAT I AM PAYING FOR THEM TO DO. Coffee was $10 a pot, and was for crap coffee. Breakfast offered was expensive but cheap food was used and tasted like government rations. I will never stay at a Hilton Hotel again unless its the only option.
The central location was nice, although it had its downsides. The staff was friendly. The location near Beal Street and across from Autozone Park meant that there was hardly a quiet moment during the night. The noisy drunk folks were not only outside making noise in the streets, but also inside the hotel. I asked for earplugs around 1am, but the hotel provided me with cheap headphones instead. If you stay here and would like to sleep, I'd recommend asking for a room away from the street.
The closet space in the room could be reconstructed to be more useful to the room.
I did not stay in this hotel because when I called the Doubletree on Oct 14, I was told I did not have a reservation and I never had one. I can only assume that the entire process was some sort of SCAM and i will NEVER use your service again. I have filed a complaint with American Express and I will make certain ALL of my friends know about this SCAM.
The location, the room was clean. The room was humid, also bathroom ceiling was peeling and had slight water damage. Items in room (lamps, etc), seemed to be placed there and didn't really have a function (lamp missing bulb, only obe night stand, etc). Also the decor and color choices made the room feel dated and unwelcoming.
The price was reasonable, overall the hotel was clean and comfortable. There is a Friday's restaurant inside which makes for a nice option. The pool is small but clean and adequate. The front desk people were very helpful. The bathtub drain was clogged and slow to drain so one ended standing in quite a bit of sudsy water when showering. I did let them know at checkout; hopefully they fixed it for the next guests.
Very clean lobby, restaurant/bar and updated rooms. Great value for the $$$.
Very pleasant stay! No complaints!
Rooms are comfortable and clean; staff is very courteous; lobby area and bar is very inviting and nice Alarm went off at midnight and staff did not do a very good job directing people or informing guests what was going on; breakfast is included but quality could be very much improved; location is very good if you're looking to stay near the airport but it is not as convenient to downtown Memphis and other amenities
Good location near interstate, friendly staff, clean pools Room could use some repairs (all lamp shades damaged, shower curtain rod bent), breakfast buffet was out of several items most days and overall not that good.
The hotel was easy to find. The staffing was poor, I asked for extra towels and was told that I had to go to the front desk and get them myself.
Rooms were spacious and quiet, great view with a nice breakfast No vents work in restroom lol
The cookies. Given towels without asking after staying for 2 days. Annoyed on being told at check-in that construction was actively happening. Being woken up by hammering and saws was not good. Property is old and dated. Showerhead wasn't working properly. Broken fixtures.
The staff was nice. The room was excellent. Took no time to check in and check out. The room was clean and exactly as it said it was when I booked it. The only thing I didn't like is the hallways and elevators were so warm, like they didn't have any air. Just made it uncomfortable. Specially when your about to walk out into 100 degree weather.
The location is great close to a strip mall. Trash under the bed upon arrival. I am a coffee drinker wish it could be better.
Everything was good especially the warm cookie! Quiet stay. The ice machine and drink machine didn't work. Had to go to the 3rd floor. Luckily, I had a bottle of water with me. This was on the 2nd floor where I had a room.