Did not have the car I reserved. Had to go elsewhere.
Pros: I can't think of anything good to say about the experience. Even getting a refund was a small hassle. The whole experience was like a bad version of a Seinfeld episode.
Cons: I paid a premium for an upgraded SUV and they tried to give me something that was 50% smaller. The cars exterior and interior was filthy. It looked like the previous renter had been transporting their shedding pets as the seats were already stowed when the sales rep tried to talk me into taking it. Actually, he was quite apathetic about the whole situation and gave me a toll free number to call and cancel myself since I booked through Kayak.
Mar 25 2017
Location didn't exist
Cons: I reserved a car, and when I showed up to the location on my reservation, it was a building that was still under construction. It took me an hour to get to an open Hertz, where they were able to pull up my reservation and honor it.
Issues with alignment, noise, cleanliness, no drop
Pros: really nothing unfortunately. Only the price was better than other competitive trucks but I wish I had chosen another one.
Cons: The truck both inside and outside was incredibly dirty with empty water bottles and dirt lying around. The truck wanted to shift to the right so we constantly had to keep the steering wheel to the left (alignment issues). Inside of the cabin was so noisy because the rubbers around the door and windows were torn.
It was a very uncomfortable and UNSAFE drive and I did not appreciate the service.
Pros: THEY UPGRADED ME FROM ,A SMALL CAR TO A MINIVAN AT NO EXTRA CHARGE,HAD TO RENT FOR AN EXTRA DAY WAS VERY SIMPLE ONE PHONE CALL. Also employees were great.
Dec 19 2017
The experience was great and highly satisfactory.
Pros: The rented Malibu was great. It has all what it takes to ride in cold weather with pleasure. Never thought of buying of home made car, but riding in it, totally changed my mind, as I’m a Toyota made addicts. So, my next buy surely is going to be Chevy/GM.
Cons: Everything went on fine, expect that discount was denied upon returning the car with far more gasoline than picked up level.