Pros: The staff at Alamo in Belize City was professional, helpful and personable. They were the best part of my experience with Alamo. We became well acquainted as I was there the first day of my trip, the second day of my trip and the fifth day of my trip.
Cons: Right from the start, the car that I had reserved is not what I received. As a disabled veteran with bad knees, it was very uncomfortable for me to drive the Kia Soul that they gave me. I asked when they would have something different and they told me to come back the next day.
The following day I was in a Ford Escape. I drove the Ford for three days and on the third day the Low Tire Pressure light came on. When I got out to check I saw that I had a flat tire on the rear driver side. As I changed the tire on the side of the road I saw that there was steel thread showing on the inner edge of the flat tire. I decided to look at all the tires and found that the other rear tire also had steel thread showing as well. This upset me as it put my two-year-old, my wife and me in danger. there is no reason a car should ever leave a lot in that condition. The flat occurred 30 miles west of Belmopan which is an hour and a half away from Belize City. We never made it to our destination (San Ignacio to see the ruins) instead it was a wasted day of a vacation that we had been looking forward to for some time. I limped the car back to Belize City on a doughnut and a bad tire as I did not want my family sitting on the side of the road for an hour and a half. The crew at Alamo was apologetic and gave us a Ford Explorer which was very nice and had decent tires (we checked). I spent more time thinking and dealing with the rental car agency than I should of. I am upset about my family having been put in danger due to worn and unsafe tires and upset over losing a day of vacation. I am so upset in fact that I am writing this 30 minutes after walking in the door from the airport. To reiterate, lovely people but it took multiple tries to get it right.
Nov 30 2015
Drop Off and Communication
Pros: It was great to get an automatic vehicle with all-wheel drive for the rate.
Cons: The communication was difficult. Scheduling an after-hours pick-up and drop-off is not the easiest thing to do given their hours of operation. Many flights arrive and depart outside of their operating hours.
Dec 6 2015
Great choice for Belize!
Pros: Great car - we got a Kia SUV which made it easy to navigate the roads.
Also--when we returned the car in Belize city, they gave us a ride to the water taxi!
Jan 7 2016
Most expensive car rental
Pros: the people at the counter
Cons: 600.00 for a mediocre ford escape for 8 days is steep
Feb 29 2016
Pros: The service reps at both pickup and drop off were very friendly, professional and helpful.
Mar 2 2016
Cons: Alamo doesn't seem to have any of their own cars and pass you off to a local company called crystal who jacks up the price on you its not a huge amount but it's defiantly a shady operation there.
Apr 24 2016
Pros: staff was very helpful. happy to upgrade to larger vehicle; the one they had set aside for us was too small.
May 3 2016
Problem-free and reasonably priced
Pros: There was no wait to pick up our car, the desk clerk was efficient and didn't try too hard to upsell us, we had our choice of vehicles, and returning the car was smooth and easy.
Aug 18 2016
Pros: Fast service, fine auto, convenient. Most impressed with Rental Agent Elita. She was very professional, extremely competent and, couldn't have been more personable. I have rented autos in many places but, never had a better experience than this one.
Aug 26 2016
Pros: Right there at the airport. Excellent service on check in, car was great, fast easy return.
If you're paying with a Visa, be prepared to pay m
Pros: Car itself was nice
Cons: If you pay with Visa, they charge you an extra $20 per day for insurance - that was my biggest complaint. Also, nobody looked at the car with me before I took it to see if there was any damage already.
Jul 26 2016
Better than anticipated
Pros: The rental process was just as ez in Belize as the US. The Suzuki Jimmy performed excellent and was efficient on gas which was $5 gallon. All the rental clerks were friendly and got us on the road quickly.
Cons: This is a tiny SUV , ok for 1 or 2 people but cramped for any more if you have luggage.also the maps are not great so have an alternate.
Oct 11 2016
Pros: Not much.
Cons: I felt like the rental agent was trying to scam me. Nothing was said when I made the reservation that I would have to buy the $28.00 a day insurance that Budget offered. When I got there , agent said since I was using a Visa card, I had to. No exceptions. I asked is there any way I can not pay. Agent said only if I had a Mastercard or Discover card. (She had already asked my husband if he had any other cards, and he said "no".) I did have another card so I used it. The agent was not there when we arrived, 4:35pm, she had already locked up. Some other agencies nextdoor said they could find her and did. The car was not clean, and it would not go into 4 wheel drive. She told us we woudn't need it, just stay on the main road. The car user guide was in Spanish, which we don't speak. On our return to drop off SUV, again the Budget rental was locked (2:30pm). Again a nextdoor agency recieved the returned SUV, but we weren't able to get the paperwork releasing our credit card from extra charges. It was a really pathetic experience.
Oct 31 2016
Pros: Diesel economy was really good i drove a lot so it was really convinient
Cons: The car that's the part I like the place was really small and very slow
Nov 8 2016
Pros: Car worked.
Cons: You told me and wrote the entire car cost was $202 and it was 50% more at $304. An added $102.92. This is unacceptable. No truth in lending or advertised here by KAYAK. First time I used KAYAK and will be my last. No travel company makes this large an egregious error and deserves to be in business. This is their core business and it is flawed. I hope others see this and I will do my best to tell all about this experience; as I travel globally frequently and many ask me about best ways to travel. KAYAK is not a service anyone should use and I hope I can keep others from using this flawed company.
Jan 14 2017
Terrible car, OK drop off service.
Pros: They allowed me to drop off the car at a location closer to the water taxi, and then drove us to the water taxi, so we saved $25.
Cons: The car was not cleaned at pick-up, they required that I buy insurance when I had already purchased insurance online, and the vehicle itself did not accelerate uphill very well.
There were times that I thought we would get stuck on a hill because the Suzuki just would not go, not even in first gear. They should replace that car ASAP.
Jan 15 2017
Pros: Good tires, clean, pretty much as advertised. Reliable with 107,000 km on the odometer.
Cons: Had the usual lit up warming indicators like, service ABS system and airbag that you found with rentals in countries like Belize.
Feb 20 2017
Do your research!
Pros: While traveling to Placencia, I reserved a car with Budget at the airport. I paid for the extra insurance online as was advertised. Don't use Budget or the Allianz insurance while traveling to Belize, the coverage isn't accepted and they will try to charge you $50 US/day. This isn't made clear online anywhere. Long story short, we had to find another company at the airport to rent from for the week.
Cons: Don't advertise insurance if you can't use it. Wasting customer money is not good customer service.
Mar 12 2017
Pros: Very easy pick up and drop off. When we got the car at the airport and told them we'd be going to water taxi after drop off, they suggested we drop the car off at their other office, closer to to the city center, and then they would drive us to to water taxi pier, rather than having to take a cab. It all worked out smoothly and I was appreciative of their efforts.
Cons: Nothing. It was a totally positive experience.
Mar 22 2017
Pros: Gas mileage.
Cons: 1. Old, beat up Renault Duster
2. Tires were not rugged.
3. Manual was in Spanish only
4. Ground going into 3rd gear
5. Abs light and seat belt light were on the whole rental.
6. Driver seat and steering wheel did not line up.
7. Gas tank door remote lever was poorly placed.
8. Windshield wipers were worn.
9. Remote key could not open or lock doors.
Battery was dead.
Other than that, it was a piece of junk.
Cons: The agent was great - there just wasn't a car available.
And the insurance I had paid for online was not showing up in Belize and could not be transferred to the local rental the Avis rep put me in touch with.
Nov 25 2016
Belize trip car rental at Avis
Pros: The trunk of the car could not close, that was a slight inconvenience due to the fact we had luggage and it had to be placed in the back seat of the car but overall the rental was great.
Cons: Trunk of the car could not close.
Dec 24 2016
Kayak Avis Rental Scam
Pros: Upon arriving in Belize Avis did not have a car reserved for us and thecrental sgencies would not honor the insurance purchased through Kayak on line. We did end up getting a rental though another angency but the entire transaction through Kayak turned out to be worthless. You are better off working through the rental car agencies themselves as we were told.
Dec 25 2016
Bait and switch
Pros: Rented a car from Avis through kayak for my trip to Belize. Once in Belize airport Avis I was told no cars were available and sent to another company that would honor the rental price. However I ended up having to pay about US $150 more for the car. Also I was told the third party rental car insurance I bought through kakak's site would not be honored and was pressured into buying the local rental company's insurance.
Jan 16 2017
Was closed when we landed at 5pm
Cons: I reserved this car a month in advance since I was traveling in a party of 6 and wanted to be sure to have a vehicle large enough to carry us all. Our plane landed at 4:45, it was 5 by the time we went through customs and retrieved our luggage, Avis was closed. We had to find another rental company. We were lucky that the other rental company had a vehicle large enough for us, but it was a 15 passenger van and cost alot more. I will never rent through Avis again because of this.
Jan 28 2017
HORRIBLE - no cars available at pick-up
Cons: Well, they didn't have a car for me so I waste don't $25USD on a cab to the airport from Belize City and then had to spend another $25 to get back into the city. I'm a go with the flow travler so it didn't ruin anything persay , but my entire plans had to change that day.
Horrible service, call ahead and make sure they have a car ready for you!!!!
Belize was incredible though:)
Feb 14 2017
Cons: Only a couple of international flights arrive in the evening in Belize City and everyone knows their schedule. Our flight was delayed leaving Houston, it arrived an hour late and when we got to the AVIS place at 5:30 we found the the person working there had gone home at 5:00. Other rental companies were open and waiting for passengers. We rented a car from one of them.
Mar 21 2017
didn't have our car
Cons: We had to rent through another company because Avis didn't have the car we reserved. It ended up causing us a ton of hassles.
Jun 15 2017
Pros: Friendly service. Agent asked which of 2 cars would we prefer. Didn't see any road maps on the counter but we got one after asking. Fun driving on Hummingbird Highway!