Punta Gorda Car Rentals

Pros: The Hertz counter lady really tried to help. I should not have prepaid for the car. I reserved through a well known website that really messed up my reservation

Cons: The website I reserved through that begins with K and ends with yak really messed this up. They had reserved a car for me an hour away at another airport. It cost me $90 EXTRA for 2 day rental. Hertz says it happens all the time. Don’t do business with the company that starts with K!!

Poorly maintained vehicles

Pros: Pick up was quick

Cons: Cars not well maintained. Rental was quite expensive for a compact car. Was given a car that was very low on anti freeze and began to overheat. Also license tags expired by 2 months. Compensation was reimbursement for anti freze they told us to purchase and put in car. Customer service on the website was terrible. When returning the car, heard another customer complaining that their vehicle had no windshield washer fluid, blinker did not work, screen inside car did not function and car was not cleaned properly. They were offered a voucher to ‘get a better deal on their next rental’. looking at complaints on BBB, it appears these issues (especially safety and refusal to offer compensation) are not uncommon with Hertz.

Car was very dirty

Pros: The staff were friendly and helpful.

Cons: The car was dirty and not in good shape. There were dents and knicks all over it. The car had not been washed when we picked it up. There was something all over the back that appeared to be blood. If we would’ve noticed this at pick up, I wouldn’t have taken it. It was backed in to a parking spot so we didn’t notice until we got to our destination. Unfortunately, I won’t rent from Hertz again even though the price was so much better than some of the others. Guess you get what you pay for. Very cheap and knocked up, dirty car.

EXTREMELY DISAPPOINTED

Cons: I was told (rudely!) when I tried to pick up the car that I could not rent a vehicle when I arrived because I was on a do not rent list that I didn't know about. The reason was from 2017 insurance issue - my insurance company didnt pay Hertz. I tried to have my boyfriend rent the car but they had to do a credit check which we were not comfortable with. I went to the next desk and rented from Pay Less. The customer service was much warmer!!