Reviews for Alamo in Belize City
- All reviews 100%
Jul 31 2017
Pros: The staff at the Belize airport were very helpful and courteous. We had a problem with the KIA AWD about three-quarters of the way through our two-week stay. With no hesitation, Jorge (one of the staff) drove a new truck two and a half hours to us in Hopkins. Great Service.
Jul 29 2017
Pros: The staff at Alamo in Belize City was professional, helpful and personable. They were the best part of my experience with Alamo. We became well acquainted as I was there the first day of my trip, the second day of my trip and the fifth day of my trip.
Cons: Right from the start, the car that I had reserved is not what I received. As a disabled veteran with bad knees, it was very uncomfortable for me to drive the Kia Soul that they gave me. I asked when they would have something different and they told me to come back the next day. The following day I was in a Ford Escape. I drove the Ford for three days and on the third day the Low Tire Pressure light came on. When I got out to check I saw that I had a flat tire on the rear driver side. As I changed the tire on the side of the road I saw that there was steel thread showing on the inner edge of the flat tire. I decided to look at all the tires and found that the other rear tire also had steel thread showing as well. This upset me as it put my two-year-old, my wife and me in danger. there is no reason a car should ever leave a lot in that condition. The flat occurred 30 miles west of Belmopan which is an hour and a half away from Belize City. We never made it to our destination (San Ignacio to see the ruins) instead it was a wasted day of a vacation that we had been looking forward to for some time. I limped the car back to Belize City on a doughnut and a bad tire as I did not want my family sitting on the side of the road for an hour and a half. The crew at Alamo was apologetic and gave us a Ford Explorer which was very nice and had decent tires (we checked). I spent more time thinking and dealing with the rental car agency than I should of. I am upset about my family having been put in danger due to worn and unsafe tires and upset over losing a day of vacation. I am so upset in fact that I am writing this 30 minutes after walking in the door from the airport. To reiterate, lovely people but it took multiple tries to get it right. Leo Barahona
Apr 8 2017
Pros: Everything as expected and the car was almost new
Mar 20 2017
Pros: Very convenient to pick up and drop off, great customer service, new vehicle, I will use them again on a return trip.