6.0
It took forever to pick up my reserved car and there was attempted wheeling and dealing at the counter. It should not take multiple phone calls and over 15 minutes to pick up a reservation—or to ask me to choose a completely different size vehicle because that’s all that’s left.Reviewed Jul 15 2026
review from![kayak]()
4.0
I was told we would have a ford transit to fit my 6 individuals and all their luggage. I even called in advance with no answer. I was given a kia caravan and told it would fit us all. Obviously it did not. So I had to rent another vehicle but was asked ti return it to California. I couldn't do so because we we were flying out of Las Vegas. So not only did I pay extra for a 2nd vehicle I was charged nearly $230 for not returning it to California. Not happy at all and will be telling all my friends who travel often to not rent from you.Reviewed Jul 13 2026
review from![kayak]()
4.0
Dollar would not accept my member number at the counter because I had rented through a third party. Thus, I had to pay for my spouse to be a secondary driver. Their response, “take it up with corporate.” I have not had that experience with other car rentals through a third party before. This was the second time I’ve had problems with Dollar at the counter.Reviewed Jul 12 2026
review from![kayak]()
2.0
i could not receive my car. i had paid through Affirm and i could not thr car. i was very disappointed with how i was treatedReviewed Jul 12 2026
review from![kayak]()
10.0
Great people Could not have been better.Reviewed Jul 11 2026
review from![kayak]()
4.0
Long wait time and car was not cleanedReviewed Jul 11 2026
review from![kayak]()
2.0
Bad, they cancelled my first reservation and in return I had to pay over $100 for a smaller vehicleReviewed Jul 9 2026
review from![kayak]()
2.0
No information was explain and I didn’t get a rental car that day customer service was so rude I would never go there againReviewed Jul 9 2026
review from![kayak]()
2.0
I liked NOTHING. Dollar (or Kayak) completely ignored my request for a car to be picked up in the San Diego Airport area with access to me after I arrived from my flight. Instead, never clearly explained or otherwise made possible, Dollar (or Kayak) chose to rent me a car to be picked up in some alleged place in San Diego that serves some airport in Mexico. When I arrived and took the shuttle from the Airport to the Dollar location, I found a long line of customers and over the next 45 minutes in line watched and discovered that the Dollar agents were trying mercilessly to scam customers into purchasing different cars or pay for extras they did not need. The agents were few in number in low in abilities. No goodwill or effect to truly help customers (many who appeared to leave without a car, all of whom were upset with the service). One agent during the process mentally broke down and left. Others ran off for breaks. When my turn came, I was told they had no reservation for me, and no cars to give me, in any event. When I gave them the number of my reservation, they simply said that was in another office. I asked if there was anything they could do or recommend -- the answer was No. As I left, the agent serving me made a general announcement to the long line of customers that Dollay was not honoring any of the reservations made the day before (whatever that meant). I left with no car and had to take a taxi to my destination, at a cost of $100. Needless to say, I will not again attempt to rent any car from Dollar (or Thrifty) and I will not seek Kayak's assistance in renting cars, likely anything else. The worst service I have every received in my long life.Reviewed Jul 8 2026
review from![kayak]()
10.0
The Staff is exceedingly helpful and kind!!Reviewed Jul 6 2026
review from![kayak]()
2.0
I reserved a car with Dollar using the Kayak app. Dollar said that they would not honor it and would not give me a car. Terrible.Reviewed Jul 6 2026
review from![kayak]()
2.0
Only 2 employees for Dollar/Thrifty could not keep up with a long line of customers. Waited for over an hour, then the type of car we had paid for was not available and there were only pickup trucks left. Many customers in the line behind us did not get any car and had to come back the next morning.Reviewed Jul 5 2026
review from![kayak]()
