Cons: They gave me midsize car whereas I have asked for full size
Oct 7 2016
I givre it the benefit of the doubt because the hi
Pros: The return of the vehicle went smoothly. But pick up not so much. The hubcaps were coming off, it was park up against trees so when the guy who washes cars moved the car, he scratched it up pretty nicely.
Oct 14 2016
Pros: great price and overall good experience
Cons: windshield wipers were a bit worn and didn't work great.
Nov 7 2016
Cons: I am very upset that when I booked my rental with Kayak.com, kayak offered an insurance policy with my booking that was not supported by Hertz. In the end I ended up paying KAYAK for an insurance policy, and then charged again by Hertz when I picked up my car for their insurance policy. Kayak should NOT offer these insurance packages that are NOT SUPPORTED by the rental car dealer to avoid double purchases in the future. This is an absolute rip off to me, and this is to Kayak.com not reflecting my great service provided by the very accommodating employees of Hertz. My experience with Hertz was great, kayak.com - not so much.
Pros: Service was great. The staff were pleasant and quick to take care of me when I walked in.
Cons: Windshield was dirty and wipers were worn. I had to stop at gas station to clean. Smelled like smoke.
Oct 26 2016
I am most baffled.....read on....
Pros: I thought I loved the price. But actually I have no idea what the cost will be. I was supposed to get an email from Enterprise. I was supposed to get a phone call from the office I rented from in Lafayette, LA. I got neither.
Cons: The awful communications process. The unfulfilled promises.