Cons: Hard seats. Long wait times to pick up and drop off.
Nov 12 2015
Car was a lemon
Pros: Staff were kind.
Cons: The car was on its last legs. Scratches up and down the sides - shook at highway speeds. Looked under it and wind fairings were coming off presumably from prior misuse. Overall a car that should not have been rented out and made it evident that extensive checks of the vehicles are not conducted prior to sending customers out with them.
Pros: Really incredible service when picking up and dropping off.
Sep 13 2016
Pros: Took 1.5 hours waiting to pick up my car
Cons: Wait time even though it was scheduled
Jul 25 2016
No Problem Switching Out
Pros: Great customer service! Maintenance light came on 1500 miles into a 4000 mile trip. Called the toll free number and received instructions to head to airport Enterprise. As soon as I got there, a representative was waiting and within less than five minutes I was switched out with the accompanying paperwork. Loved the price, the car, the service! Enterprise will remain my family's "go-to" car rental company!!!