Recent Reviews
- All reviews
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- Neutral
- Negative
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10.0
Pros: Everything ran smoothly with this rental.
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6.4
Cons: Yhe car had a transmission shifting problem and burned lots of gas.
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5.2
Confusion and a horrible experience
Pros: I liked the car that I ended up with finally after an entire day long attempt to rent.
Cons: I didn't like that between kayak and enterprise there is no agreement as to what is being reserved, and also that they don't provide concrete facts. I need to know the car size I reserved will be what I am given at the time of pickup. Not for it to be changed to something smaller than what I requested. Also I need to know in advance that I have to have a dedicated credit card to get the car. If i only have my debit card it does me no good to continue and try and get a car when the companies policy will not allow. I spent seven(7) hours and 3 trips to different locations trying to get into a car I reserved three months earlier online. So no this was not a good experience and I will not be using your services anytime soon for anything after the run around I was put through.
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2.0
Very Disappointed
Cons: My husband and I reserved a mini van over a month ago. We went by a few days before to ensure they would have one available the day of our pick up and was told they would have one. We go to pick up the mini van and the one that we were told we were going to get was given to someone else. Then the other one they had did have a broken tail light. There were no other ones available. After sitting there for 4 hours we were given a truck that would accommodate 6 people. We also had to witness an employee go behind the wall on the other side of the front desk take off his shoes and socks and go through his shoes and rub his feet then didn’t wash his hands before his next customer.
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10.0
Speedy and professional service
Pros: Needed an extra car to convoy from Louisiana to Texas. Picked up the car within 30 mins of reserving online and pick up was a breeze, so was returning. Enterprise gave me a nice Malibu that was clean and brand new. Awesome experience
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10.0
Great rental experience from Enterprise at Seigen in Baton Rouge
Pros: Ease of pickup and drop off. Comfort and cleanliness of vehicle.
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10.0
Pros: Happily substituted our rental for an upgraded one at lower cost after the intended rental arrived smelling like the previous renter had smoked in the vehicle.
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7.6
Pros: The lady at he airport rental in Baton Rouge was vwry helpful.
Cons: The location said "on airport" for pickup however was a 30 minute drive from the airport.
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10.0
Satisfied
Pros: Easy pick up !!
Cons: Was not able to rent a child seat at the pick up location. Very disappointed!!
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10.0
Pros: Compact. Gas saver. Comfortable.
Cons: Really none but $12-$15 a Day would have been awesome!
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4.4
Tricked
Pros: Return was easy
Cons: I used the airport code to find a car. Booked economy. Got to the airport to pick it up and they told me I booked it off site and that location was already closed. (Why would it let me book the car if I was booking when the location was closed?) So the airport said they could only get me a full size and I would have to pay for a full size. According to the employee, this happens to people a lot. Unacceptable. Not using Enterprise again. Haven't received email receipt.
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10.0
Check-in in a blink
Pros: No sweat check-in. Took 90 seconds. Love this rental car company.
review from
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10.0
Pros: Everything ran smoothly with this rental.
review from
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10.0
Speedy and professional service
Pros: Needed an extra car to convoy from Louisiana to Texas. Picked up the car within 30 mins of reserving online and pick up was a breeze, so was returning. Enterprise gave me a nice Malibu that was clean and brand new. Awesome experience
review from
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10.0
Great rental experience from Enterprise at Seigen in Baton Rouge
Pros: Ease of pickup and drop off. Comfort and cleanliness of vehicle.
review from
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10.0
Pros: Happily substituted our rental for an upgraded one at lower cost after the intended rental arrived smelling like the previous renter had smoked in the vehicle.
review from
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10.0
Satisfied
Pros: Easy pick up !!
Cons: Was not able to rent a child seat at the pick up location. Very disappointed!!
review from
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10.0
Pros: Compact. Gas saver. Comfortable.
Cons: Really none but $12-$15 a Day would have been awesome!
review from
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10.0
Check-in in a blink
Pros: No sweat check-in. Took 90 seconds. Love this rental car company.
review from
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6.4
Cons: Yhe car had a transmission shifting problem and burned lots of gas.
review from
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5.2
Confusion and a horrible experience
Pros: I liked the car that I ended up with finally after an entire day long attempt to rent.
Cons: I didn't like that between kayak and enterprise there is no agreement as to what is being reserved, and also that they don't provide concrete facts. I need to know the car size I reserved will be what I am given at the time of pickup. Not for it to be changed to something smaller than what I requested. Also I need to know in advance that I have to have a dedicated credit card to get the car. If i only have my debit card it does me no good to continue and try and get a car when the companies policy will not allow. I spent seven(7) hours and 3 trips to different locations trying to get into a car I reserved three months earlier online. So no this was not a good experience and I will not be using your services anytime soon for anything after the run around I was put through.
review from
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2.0
Very Disappointed
Cons: My husband and I reserved a mini van over a month ago. We went by a few days before to ensure they would have one available the day of our pick up and was told they would have one. We go to pick up the mini van and the one that we were told we were going to get was given to someone else. Then the other one they had did have a broken tail light. There were no other ones available. After sitting there for 4 hours we were given a truck that would accommodate 6 people. We also had to witness an employee go behind the wall on the other side of the front desk take off his shoes and socks and go through his shoes and rub his feet then didn’t wash his hands before his next customer.
review from
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4.4
Tricked
Pros: Return was easy
Cons: I used the airport code to find a car. Booked economy. Got to the airport to pick it up and they told me I booked it off site and that location was already closed. (Why would it let me book the car if I was booking when the location was closed?) So the airport said they could only get me a full size and I would have to pay for a full size. According to the employee, this happens to people a lot. Unacceptable. Not using Enterprise again. Haven't received email receipt.
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