1.9 HorribleAug 1 2021
We were charged twice one of the payments no one could figure out where it came from is still currently pending on our bank account and we fully intend to dispute it we almost did not get to go on our trip thankful that it ended up working out but not thankful that were $400 in the hole the car was dented and smelled terrible stained everywhere we had to clean the windshield on the inside just to be able to see out of it the tires on one side where bald. We don’t intend to use hertz again
1.9 HorribleJul 15 2021
The car was so dirty, I’m talking dirt inside and McDonald’s trash. It smelled like old cigarettes and they had tried to musk the smell with a car refresher right. The Tank was at 3/4. I couldn’t run back inside to tell them it’s unacceptable because it had just turned 5 and they were gone.
2.0 MediocreFeb 26 2021
Staff not friendly and not helpfulThey charged extra driver fee because I prepaid for the car with my credit card but the reservation was in my fiancé’s name. That seems ridiculous that I had to be a driver on the car even though I never sat in the car just because I prepaid for the car through kayak with my card.
2.0 MediocreMay 11 2020
Arrived to pick up rental and was told they had no cars because they all needed an oil changes.
2.0 MediocreJul 31 2019
Nothing - never got the rental. Reservation was for 8 am and booked two days in advance. Received a call the night before pick up saying the car wouldn't be available until 3:30 pm. Received another call at 3 pm stating there was still no car and "try again" the next day. Still no car...If a car is not available after a reservation has been made, offer a different vehicle at the same price. Not an offer of larger vehicle for a much higher cost.
9.6 ExcellentFeb 11 2018
Fast friendly serviceLanded at ten pm. Car ready and waiting check in and return was so easy.Expensive to switch drop off locations.
9.2 ExcellentJan 27 2018
Great overallPicked me up for the rental and dropped us off at the airport when we were done with the rental. Car return was super quick and easy.The car wasn’t ready when we arrived and it took 45+ minutes to get the car after arrival.
5.6 OkayNov 2 2015
Humm...There was no option other than going in a picking up the vehicle. The seats were clean, but we had to stop at a gas station to buy paper towels and window cleaner to clean all the windows, inside and out, because we couldn't see.There was a mix up at the time of pick up with the amount we were to be charged. They overcharged our account and then they could not recharge the correct amount within a 24hour period. This cause somewhat more trouble in that another 50 mile round trip was needed to pick up someone (whom needs to be present) with a different bank account/credit card.