|Car types||Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Pickup truck, Premium, Standard, Standard SUV|
|Popular agencies||Enterprise Rent-A-Car, Turo|
5 locations in Everett
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8.0 Very good
Pros:Easy pick up and drop off.
Cons:Car choice. I didn’t like the car I had at all.
8.8 Very good
Pros:Online reservation n chekin eliminated waiting at counter in store.
Pros:The staff was very friendly and helpful-especially Vladimir.
Cons:Windshield was not clean enough. Had issues with the back-up camera and the radio.
8.0 Very good
Cons:Other than the Agent being late while I was on a tight schedule which is why I picked the time I did it would’ve been excellent.
Pros:The staff was helpful, but a little pushy! Know your audience - I definitely was not interested in upgrading to a different model for an extra $5 a day.
Cons:More explanation on tolls and hard copy of receipt.
Pros:very friendly staff (esp the manager!), ease of picking it up and dropping it off
Cons:the employee did not show up for an hour, that was not good at all, i have waited for hours
Cons:I make a reservation online, and I call to confirm. They tell me they don’t have the car after putting me on hold forever, but they’ll call me back. Never get a call back, total waste of time
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Pros:Was excited for my trip.
Cons:They Canceled my reservation ruined my plans for my trip trying to find another decent car.
8.4 Very good
Pros:Staff was very friendly and accommodating. Vehicle was very nice and at an affordable rate.
Cons:There were some staffing issues on the return, but nothing unbearable and nothing abnormal in this climate. It was apparent the staff was doing everything they could to help and I appreciated their efforts.
Pros:I did not get my car
Cons:Get what I reserved
Pros:They gave me a car that broke down half way to destination. They then hung up on me twice after I was trying to tell them the car wasn’t working. On the third call, they basically had no idea what to do and finally figured they needed to call a tow truck. But now I was being told I had to come back with the car in the tow truck. Meaning I had to wait up 90 minutes for the tow to arrive, and then ride an hour back to Boston, pick up a new car and drive another 2 hours to where I was going. The car battery died at some point during all this and it was below freezing. I asked at least two employees if I could leave the car where it was at with the keys inside, so that I could head to another rental agency and just move on from there, and both said yes. I then get a phone call from a number that’s not even associated with silvercar saying that if I leave the car before the tow arrives I’m responsible to anything that happens to it. At that point I was already in an Uber on the way to an airport car rental. They had no idea what they telling me. They eventually got the car back. And I don’t know how, but they were going to charge me 4 times more than what I agreed to, because the guy at check out kept accidentally updating my reservation and adding more days to my reservation. That probably wouldn’t happen anywhere else, because this place is trying do all their business through smart phones. They are at least reimbursing me. And whoever the female worker was on Sunday during the whole situation was totally rude.
Cons:Basically everything. I’m sure it’s fine if your rental car doesn’t break down, but if it does it’s a nightmare.
Pros:NOTHING!!!!! I sent a text to the number to have my car brought to me. I was informed they weren't taking 3rd party reservations and that it didn't matter that I had a confirmation number. The person on the other end was less than friendly and was sarcastic. I did receive several "We apologize for the inconvenience". My reply was "An inconvenience is me having to wait 15 minutes for my car to arrive" to which they replied "well have a nice day" Which I replied with an angry emoji and let them know I was given the a poor review and would NEVER use them again!
Cons:EVERYTHING! An actual car when I arrived, you know, the one I reserved! The fact that this company could've cared less about me being stranded in Boston with no means to get to my destination. This is poor customer service on steroids. I rent a car just about every week for my work since I'm constantly traveling. Hertz made the mistake of giving away my rental because I was 30 minutes later than I had said I would be (my plane was delayed). It was spring break and they could charge another customer more. I have never rented another vehicle from them or their affiliates. That was almost a year ago. I have now placed Silvercar on this boycott list. Thank you AVIS for coming to my aid and helping me get to my destination. Not only did they have a similar vehicle, but when I explained what happened, THEY honored Silvercar's price! THAT's customer service!!!