Cons: I was punished by picking up the rental late. I was ended up with triple charges. Budget said the reservation was made through a 3rd party, while Kayak had no customer service agent I could speak to.
Jul 6 2016
Kindness and professionalism at its best!
Pros: The rental experience I had with Jorge and his wife was the best I've ever had. They were extremely friendly and accommodating to our needs. They went above and beyond to make sure we had the best possible experience. THANK YOU!
Dec 8 2015
Pros: Quick and extremely helpful/friendly check in. (I had mistakenly made my reservation for the wrong date - completely my fault - but the person working helped me through the changes and was able to switch my reservation over to the day I needed it with no change in price.) The car was basically brand new, very clean and in great condition.
Cons: My only problem was that I found it hard to find the rental counter - there weren't signs outside for Budget so I was confused. Luckily the door person at the hotel was able to point me in the correct direction!
Jan 7 2016
Pros: No experience
Cons: Because I did not get a car in Delaware, I never returned one in Cambridge.
Apr 9 2016
Very quick, couldn't be happier.
Pros: Very quick, couldn't be happier.
Cons: Economy is economy.
Jun 11 2016
Pros: The price was great and the pickup location was easy to get to.
Cons: The guy in the parking garage who greeted us when we were turning the car back in was so rude and obnoxious!
Jul 10 2016
Pros: It was a reliable clean car
Cons: Fairly pricey
Aug 29 2016
Pros: Great price / convenient pick - up / good size vehicle
Cons: Car snelled like smoke - I am sensitive to this smell and know immediately when someone has smoked in a car
Sep 6 2016
Waited in line for 3 hours to get the car
Cons: Car smelled like cigarettes
Sep 6 2016
Cons: Waited 2.5 hours to pick up a car they didn't have. Total mismanagement issue overbooking cars and leaving customers waiting.
Cons: The car was clean but the smell of cleaning solution/ air freshener was really strong and gave me a headache. I had to have the windows open all day and all night to air it out. The next day, the smell was still evident and I had to wash the clothes I wore because the it seeped into my clothing.
I wish they would have emailed me a copy of my receipt.
Sep 6 2016
Pros: The car was ready for pick up at the time I requested and there was not a long wait to process.
The care was in mostly good condition, with a small scratch on the back from a previous renter.
Drove well and convenient for this weekend trip.
Cons: Drop off was fairly unorganized. There were several cars being dropped off and it was not clear where to go. When I went to return the paperwork, there were a ton of people waiting to pick up cars and it wasn't clear if we had to wait to process our forms too.
After about 20 minutes of waiting, the lady at the desk told us we could leave the paperwork, which could have saved the time waiting in line.
Jul 7 2016
Cons: Too expensive. So were others. Must be popular area, but still would like to push cost down.
Mar 24 2016
Only Had 1 Car Available
Pros: The employee at the front desk was very nice.
Cons: I had asked for a "compact" car rental, and when I arrived at 7:15am was told that Avis had only one car available to rent at that moment - and it was a dodge minivan. It was massive. Though the employee at the desk gave me the same rental rate despite the different vehicle, it ultimately cost me more than a compact car would have because of the severe difference in gas mileage. I was extremely disappointed with this service and will not be using this location again.
May 30 2016
Pros: The size, cleanliness, drivability.
Cons: Service wasn't great. It was fine, and quick, but not great customer service.
May 30 2016
Avis in Cambrige
Pros: Staff was courteous, the car was clean and the terms of contract were clear. The return was relatively hassle-free except the parking I was returning the car to was being washed and I had to find my way around to the drop off spot (there were no signs for re-direction).
Cons: I almost got charged $114 for a &69 rental because I was about to pick it up 30 minutes early, nobody was going to point this out to me until I showed my Kayak email and the counter clerk told me I was picking the car up 30 minutes early! I think $55 for 30 minutes is a bit steep, don't you?
Jul 12 2016
Cons: Pick up and drop off were both very slow and poorly coordinated. Drop off took about 20 minutes longer than it should have, and the customer service agents were rude and unhelpful even though they caused a significant inconvenience (I was on my way to the airport).
Aug 8 2016
Pros: Car was new and clean
Cons: They did not have the car I rented (Luxury) and instead gave me different category one
Aug 15 2016
Slowest rental location ever
Cons: Staff at this location were very slow and unorganized. No one answered the phone.
Pros: pick up and drop off were easy, car performed well good mpg
Cons: no cruise control
Apr 1 2016
Cons: some problems finding the right child seat
Apr 20 2016
Pros: Easy and convenient, nice people, good car
Aug 30 2016
Pros: I left keys in drop box but all great there too
Sep 5 2016
Pros: employees were very nice and helpful
Cons: building/office was old and run down--seemed dirty.
Sep 21 2016
Overall great experiences
Pros: The guy was very friendly and helpful. The transaction was smooth and easy. The car was clean, and the ride was comfortable.
Cons: The only problem was when I tried to reduce the length of the reservation by one day, it became 50% more expensive. I later learnt that it was because I booked it via Kayak for the weekly rate. I wish I was informed of this to avoid the confusion and better plan my vacation.
Cons: Car was given to me with a screw in the tire and when notified the office they would not help us out. We were placed in a dangerous situation as they would not pick up the car for us, instead made us drive on a highway to swap out the car. This was completely unacceptable and unsafe. The motto is supposed to be "we will pick you up" which clearly is not true. Then when I tried to drop off the car, the lot was full and nobody answered the phone for hours.
Sep 17 2016
Pros: Quick and easy rental, friendly staff, decent car and VERY affordable compared to renting at Logan.
Cons: Car was pretty dirty, the interior had not been cleaned in quite some time. The inside of windshield was a safety hazard it was so cloudy.
Sep 21 2016
Pros: fastest ever pickup and dropoff for a car. Guy at the rental was topnotch
Cons: kind of a hard place to find, but I guess thats Boston.
Sep 26 2016
Pros: The staff was very helpful and did a great job for us