Pros: Wonderful having car to drive through the Dolomites
Cons: Offices closed 12:30 -2:30 during the day. This is for many businesses. Just the culture.
May 8 2016
Really disappointing customer service
Pros: The car was nice.
Cons: The person who we picked up the car from in Venice was extremely rude and tried to cancel the reservation on us because we didn't understand how the booking system worked. He started shouting at me which was extremely unprofessional and rude. In the end, we were just trying to get the car and get out of there as soon as possible.
Then when we dropped the car off at the airport, they were extremely particular about the amount of gas left (it was mostly full). We had to go fill up gas and almost missed our flight. But I guess this one is more on us to have thought through things in advance so I can excuse Hertz there.
Jun 3 2016
Pros: Car was a hybrid and was clean
Cons: -customer service was non existence.
-was not informed that the return date was an Italian national holiday and offices would be closed
Sep 28 2016
Overall very good except for pickup
Pros: The car and the value were great. The associate at the Venice office was very nice, helpful and knowledgeable.
Cons: I had to wait for, at least, 45 minutes after contract was signed to get the car. I've never seen this before at other places. They usually have the car already available for you to drive it.