Guest Reviews
Overall Rating
7.4
Good
Based on 3,891 reviews
Cleanliness
6.9
Comfort
6.8
Pickup/Dropoff
5.6
Value for money
6.3
Hertz car rental prices in Venice
| Economy | $8/day | |
| Compact | $16/day | |
| Intermediate | $11/day | |
| Standard | $12/day | |
| Full-size | $47/day | |
| SUV | $35/day | |
| Mini | $8/day | |
| Van | $56/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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6.0
Pros: DRop off was unstaffes, nothing but a handwritten signon the door. had to call a number to get instructions on how to drop off. no dropoff lot or key drop off. was instructed to leave the keyys inside a mailbox between two buildings. Now iwas shcardefr $1556 extra ona pre paid rental that cost $200
Cons: Dont rip people off
review from
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4.8
Pros: Car was ok. Drop off was quick.
Cons: Pickup took 3hrs in the fuckin airport because there werent enough people working on the desks. Just a nonsense wait in a hot area of the airport with nothing to eat or do.
review from
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8.0
Pros: Convenient location, friendly and efficient staff.
review from
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2.8
Cons: Had to wait over an hour in a small hot area to get the car. The car was old and beat up. Dents and scratches everywhere and 85,000 km on the odometer
review from
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5.2
Pros: Hassle with no one there
review from
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10.0
Pros: They helped us get to the nearest gas station to refill before dropping off.
review from
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2.0
A CONFIRMATION OF RESERVATION MEANS NOTHING TO HERTZ OR KAYAK
Cons: PLease see above remarks.
review from
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6.4
Drop off
Cons: When we got to our destination in Venice Mestre, the office was closed in the middle of the day from 12:30-2:30. The agent there told us we could drop the car off and leave the keys in a mailbox but we would be charged an extra 15 euros! For what? First of all a location so close to the train station should be open all day, and the extra charge is absurd, they are not doing anything extra. So we had to drive around for 1 and a half hours, spend more money to make sure the gas was full again and then return the car at 2:30.
review from
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4.0
Poor
Cons: La antencion del personal de HERTZ.
review from
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2.0
Misrepresentation of car capacity
Cons: Car was not as represented to hold 7 passengers and 5 luggage. We had to rent a second car.
review from
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2.0
Hertz? Never ever again!
Cons: I booked 1,5 months in advance the car by Hertz. With pickup in Venice and drop off in Viterbo. I got a booking confirmation via e-mail. BUT! An employee in Venice office of Hertz unilaterally changed conditions of my booking and changed drop off office from Viterbo to Rome. I asked him to amend documents but he told that he has some problems with his system and cannot amend it. He printed me information about Viterbo office from his system and told that it's just small technical mistake and everything is fine. It was pre-Christmas time. No other car rental companies were open. No other opportunities to rent another car were avaliable. I called to Viterbo office (phone number on by booking and on the paper I got from Hertz employee of Venice office) on 03rd of January to confirm that they will be open next day to drop off the car. The person on the phone confirmed me that office will be open. BUT!! on the 4th of January when I arrived to drop off the car I was told that HERTZ closed office in Viterbo and I have to go to Rome. That employee in Venice just lied to me: it was not a technical mistake in his system, it was because Viterbo office planned to be closed. So it was a fraudulent representation of the customer which is a direct breach of customer protection legislation. I was in Viterbo office 20 mins before the rental time expires. It was impossible to reach Rome within next 20 minutes before the rental time will expire. Moreover, I had other plans for my vacation on that day and days further and these plans didn't include spend 2 hours driving to Rome and 2 hours returning back to Viterbo. HERTZ MUST INFORM me in advance that it changed booking conditions. I was avaliable to drive the car to Rome only on the next day. Hertz charged me for 2 additional rental days. Moreover, I had to pay for additional fuel. Moreover, I paid money for the train to return to Viterbo. Moreover, I spend almost the whole day of my vacation travelling to Rome and back.
review from
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4.0
Pros: The car was on time
Cons: Not the car we order and not similar. We wanted 9 places came and we got 7 place car. The charge was 15 eu more. I would like to file a complain Erez Boozer
review from
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6.0
Pros: DRop off was unstaffes, nothing but a handwritten signon the door. had to call a number to get instructions on how to drop off. no dropoff lot or key drop off. was instructed to leave the keyys inside a mailbox between two buildings. Now iwas shcardefr $1556 extra ona pre paid rental that cost $200
Cons: Dont rip people off
review from
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4.8
Pros: Car was ok. Drop off was quick.
Cons: Pickup took 3hrs in the fuckin airport because there werent enough people working on the desks. Just a nonsense wait in a hot area of the airport with nothing to eat or do.
review from
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2.8
Cons: Had to wait over an hour in a small hot area to get the car. The car was old and beat up. Dents and scratches everywhere and 85,000 km on the odometer
review from
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5.2
Pros: Hassle with no one there
review from
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2.0
A CONFIRMATION OF RESERVATION MEANS NOTHING TO HERTZ OR KAYAK
Cons: PLease see above remarks.
review from
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6.4
Drop off
Cons: When we got to our destination in Venice Mestre, the office was closed in the middle of the day from 12:30-2:30. The agent there told us we could drop the car off and leave the keys in a mailbox but we would be charged an extra 15 euros! For what? First of all a location so close to the train station should be open all day, and the extra charge is absurd, they are not doing anything extra. So we had to drive around for 1 and a half hours, spend more money to make sure the gas was full again and then return the car at 2:30.
review from
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4.0
Poor
Cons: La antencion del personal de HERTZ.
review from
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2.0
Misrepresentation of car capacity
Cons: Car was not as represented to hold 7 passengers and 5 luggage. We had to rent a second car.
review from
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2.0
Hertz? Never ever again!
Cons: I booked 1,5 months in advance the car by Hertz. With pickup in Venice and drop off in Viterbo. I got a booking confirmation via e-mail. BUT! An employee in Venice office of Hertz unilaterally changed conditions of my booking and changed drop off office from Viterbo to Rome. I asked him to amend documents but he told that he has some problems with his system and cannot amend it. He printed me information about Viterbo office from his system and told that it's just small technical mistake and everything is fine. It was pre-Christmas time. No other car rental companies were open. No other opportunities to rent another car were avaliable. I called to Viterbo office (phone number on by booking and on the paper I got from Hertz employee of Venice office) on 03rd of January to confirm that they will be open next day to drop off the car. The person on the phone confirmed me that office will be open. BUT!! on the 4th of January when I arrived to drop off the car I was told that HERTZ closed office in Viterbo and I have to go to Rome. That employee in Venice just lied to me: it was not a technical mistake in his system, it was because Viterbo office planned to be closed. So it was a fraudulent representation of the customer which is a direct breach of customer protection legislation. I was in Viterbo office 20 mins before the rental time expires. It was impossible to reach Rome within next 20 minutes before the rental time will expire. Moreover, I had other plans for my vacation on that day and days further and these plans didn't include spend 2 hours driving to Rome and 2 hours returning back to Viterbo. HERTZ MUST INFORM me in advance that it changed booking conditions. I was avaliable to drive the car to Rome only on the next day. Hertz charged me for 2 additional rental days. Moreover, I had to pay for additional fuel. Moreover, I paid money for the train to return to Viterbo. Moreover, I spend almost the whole day of my vacation travelling to Rome and back.
review from
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4.0
Pros: The car was on time
Cons: Not the car we order and not similar. We wanted 9 places came and we got 7 place car. The charge was 15 eu more. I would like to file a complain Erez Boozer
review from
Other suppliers in Venice scored
Where can I find Hertz car rentals in Venice?
Marco Polo Apt, Hertz car rentals
Address
Marco Polo AptPhone
+39 041 541 6075Top Tips For Renting a Car from Hertz in Venice
- 25% of our users found rental cars from Hertz in Venice for $21 or less
- Book your rental car from Venice in Hertz at least 1 day before your trip in order to get a below-average price
- Compact rental cars from Hertz in Venice are around 74% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Venice
How much does it cost to rent a car from Hertz in Venice?
On average a rental car from Hertz in Venice costs $30 per day.
What is the most popular rental car from Hertz in Venice?
Intermediate (Audi A3 or similar) is the most frequently booked rental car type from Hertz in Venice.
How many car rental locations does Hertz have in Venice?
Hertz has 4 rental locations in Venice. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Marco Polo Airport (VCE)?
Yes
Does Hertz offer shuttle or airport pick-up services from Marco Polo Airport (VCE)?
Yes