Hertz Car Rentals in Venice from $26/day

8.4 Excellent

Compact

Sep 17 2017

Awesome service

Pros: When we got there in the rain the attendant made us feel right at home and made sure we understood the car we were renting

Cons: Not a great selection of cars

6.0 Good

Mini

Aug 18 2017

Pros: The pickup location was convenient to all major expressways....

Cons: According to Hertz employee, the office closed at noon. However, he would help me... my car was no longer available when I arrived at 2pm. So 100 euros later, I was given a replacement car.

10.0 Excellent

Intermediate

May 29 2017

Pros: it was easy to return car --- just drop off and have the attendant gave us the receive with the returning time on it.

Cons: none

4.4 Okay

Compact

May 13 2017

I did not receive credit for full gas tank.

Pros: Staff seemed relatively efficient in terms of pickup and drop off.

Cons: I did not receive credit for full gas tank. Low oil indicator on car came on soon after I left depot. No windshield washer fluid.

7.6 Good

SUV

Oct 12 2016

Pros: The quality of the car was great and we were really happy about the cleanliness and operation of the vehicle.

Cons: The pickup was unnecessarily stressful. When we arrived at the rental agency, we found it locked and were not able to get in, despite it being within the times that Kayak stated it would be open. We walked around the site and finally found an employee who informed us that the office was in fact closed for several hours in the afternoon for a regularly scheduled break. Further, he told us that our reservation would be cancelled because it expires 2 hours after the scheduled pickup time, which fell within their break time. At this point, we panicked and had to convince the employee to open up the store and to give him a significant tip in order to get our reserved vehicle. We were relieved that we could drive away with the car, but having no notice of the hours of the store or this 2 hour policy was unnecessarily stressful. I have not had this type of issue come up when renting cars before and do not plan to use Hertz again if this is the type of service I can expect.

9.2 Excellent

Mini

Sep 28 2016

Overall very good except for pickup

Pros: The car and the value were great. The associate at the Venice office was very nice, helpful and knowledgeable.

Cons: I had to wait for, at least, 45 minutes after contract was signed to get the car. I've never seen this before at other places. They usually have the car already available for you to drive it.

9.6 Excellent

Compact

Sep 24 2016

Easy clean great value

Pros: Wonderful having car to drive through the Dolomites

Cons: Offices closed 12:30 -2:30 during the day. This is for many businesses. Just the culture.

4.4 Okay

Compact

Jun 3 2016

Below average

Pros: Car was a hybrid and was clean

Cons: -customer service was non existence. -was not informed that the return date was an Italian national holiday and offices would be closed

5.2 Okay

Compact

May 8 2016

Really disappointing customer service

Pros: The car was nice.

Cons: The person who we picked up the car from in Venice was extremely rude and tried to cancel the reservation on us because we didn't understand how the booking system worked. He started shouting at me which was extremely unprofessional and rude. In the end, we were just trying to get the car and get out of there as soon as possible. Then when we dropped the car off at the airport, they were extremely particular about the amount of gas left (it was mostly full). We had to go fill up gas and almost missed our flight. But I guess this one is more on us to have thought through things in advance so I can excuse Hertz there.

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