Reviews for Hertz in Venice
- All reviews 100%
Oct 12 2016
Pros: The quality of the car was great and we were really happy about the cleanliness and operation of the vehicle.
Cons: The pickup was unnecessarily stressful. When we arrived at the rental agency, we found it locked and were not able to get in, despite it being within the times that Kayak stated it would be open. We walked around the site and finally found an employee who informed us that the office was in fact closed for several hours in the afternoon for a regularly scheduled break. Further, he told us that our reservation would be cancelled because it expires 2 hours after the scheduled pickup time, which fell within their break time. At this point, we panicked and had to convince the employee to open up the store and to give him a significant tip in order to get our reserved vehicle. We were relieved that we could drive away with the car, but having no notice of the hours of the store or this 2 hour policy was unnecessarily stressful. I have not had this type of issue come up when renting cars before and do not plan to use Hertz again if this is the type of service I can expect.
Sep 28 2016
Overall very good except for pickup
Pros: The car and the value were great. The associate at the Venice office was very nice, helpful and knowledgeable.
Cons: I had to wait for, at least, 45 minutes after contract was signed to get the car. I've never seen this before at other places. They usually have the car already available for you to drive it.
Sep 24 2016
Easy clean great value
Pros: Wonderful having car to drive through the Dolomites
Cons: Offices closed 12:30 -2:30 during the day. This is for many businesses. Just the culture.
Jun 3 2016
Pros: Car was a hybrid and was clean
Cons: -customer service was non existence. -was not informed that the return date was an Italian national holiday and offices would be closed