Book Hertz car rentals in Venice

Reviews for Hertz in Venice

Recent reviews

Traveler rating

Excellent

0

Good

0

Okay

0

Mediocre

0

Poor

0

Find reviews that mention:

pick up the carlocation was closed

car was cleanfriendly staff

rented a carwrong location

car availablecar was dirty

pick up and dropgreat experience

customer service

3.2

Cons:The car was filthy - seats stained, had half eaten food between seats, dirty plastic cups and used tissues int the car. It is clear the van had been used for commercial purposes, it was not fit to be used for a family vacation trip. I had to wait an hour for the car from when I arrived which made it clear it wasn’t ready and they tried to clean it a last minute, maybe even put the back chairs back in as the middle row wasn’t fitted well and the seats rocked a bit. Also the power outlet didn’t work so I couldn’t charge my phone for using as a GPS. It was very disappointing.Reviewed Oct 17 2019

review from

5.2

Really disappointing customer servicePros:The car was nice.Cons:The person who we picked up the car from in Venice was extremely rude and tried to cancel the reservation on us because we didn't understand how the booking system worked. He started shouting at me which was extremely unprofessional and rude. In the end, we were just trying to get the car and get out of there as soon as possible. Then when we dropped the car off at the airport, they were extremely particular about the amount of gas left (it was mostly full). We had to go fill up gas and almost missed our flight. But I guess this one is more on us to have thought through things in advance so I can excuse Hertz there.Reviewed May 8 2016

review from

6.4

Pros:The comfort of the car was greatCons:The pick up of vehicle was not good , had to wait for vehicle half an hour at Venice airport. Dropping off vehicle was a total nightmare. We had no address to put in GPS , no phone number yo call for drop off location , we drove around La Spezia for an hour When we were finally near location we could not find the place , tried calling customer service number to only get automated message. Finally found the place at 12:15 , they closed at noon but the door was open ,lady wouldn't help us , told us to drop the key in outside slot and leave car on crowded side street without her checking vehicle for damage. The worst experience encounted ever eith car rental companyReviewed Sep 10 2017

review from

2.0

Misrepresentation of car capacityCons:Car was not as represented to hold 7 passengers and 5 luggage. We had to rent a second car.Reviewed Jun 27 2018

review from

2.0

Hertz? Never ever again!Cons:I booked 1,5 months in advance the car by Hertz. With pickup in Venice and drop off in Viterbo. I got a booking confirmation via e-mail. BUT! An employee in Venice office of Hertz unilaterally changed conditions of my booking and changed drop off office from Viterbo to Rome. I asked him to amend documents but he told that he has some problems with his system and cannot amend it. He printed me information about Viterbo office from his system and told that it's just small technical mistake and everything is fine. It was pre-Christmas time. No other car rental companies were open. No other opportunities to rent another car were avaliable. I called to Viterbo office (phone number on by booking and on the paper I got from Hertz employee of Venice office) on 03rd of January to confirm that they will be open next day to drop off the car. The person on the phone confirmed me that office will be open. BUT!! on the 4th of January when I arrived to drop off the car I was told that HERTZ closed office in Viterbo and I have to go to Rome. That employee in Venice just lied to me: it was not a technical mistake in his system, it was because Viterbo office planned to be closed. So it was a fraudulent representation of the customer which is a direct breach of customer protection legislation. I was in Viterbo office 20 mins before the rental time expires. It was impossible to reach Rome within next 20 minutes before the rental time will expire. Moreover, I had other plans for my vacation on that day and days further and these plans didn't include spend 2 hours driving to Rome and 2 hours returning back to Viterbo. HERTZ MUST INFORM me in advance that it changed booking conditions. I was avaliable to drive the car to Rome only on the next day. Hertz charged me for 2 additional rental days. Moreover, I had to pay for additional fuel. Moreover, I paid money for the train to return to Viterbo. Moreover, I spend almost the whole day of my vacation travelling to Rome and back.Reviewed Jan 12 2018

review from

4.8

Pros:We had a brand new car; obviously it was in good condition so that was nice.Cons:We waited over an hour after our scheduled reservation time to get the car. We had carefully planned our itinerary and the late departure (waiting for the vehicle to be taken for fuel) messed things up badly. We ended up in rush hour traffic, which delayed our arrival in Tuscany and cost us extra $$Reviewed Sep 8 2019

review from

5.6

Pros:The car worked fine.Cons:The price wasn't as we agreed on kayak page (On kayak page it says the amount includes insurance, and it wasn't) there were scratches on the car which I found at night time that they didn't mention it, felt it was on purpose.Reviewed Oct 17 2017

review from

4.0

PoorCons:La antencion del personal de HERTZ.Reviewed Jul 4 2018

review from

2.0

KEPT WAITING FOR AN HOUR, ENDED RENTING AT AVISPros:NOTHINGCons:VERY SLOW SERVICEReviewed May 21 2017

review from

4.4

Below averagePros:Car was a hybrid and was cleanCons:-customer service was non existence. -was not informed that the return date was an Italian national holiday and offices would be closedReviewed Jun 3 2016

review from

4.0

Pros:Car was spacious as neededCons:Car was dirty at pick up Drop off was not assisted by anybody since they open at 8:00am and I had to check in before then: there were Hertz people at the booth, they did not take care of drop off. Insurance was super pricy: almost 400 euros full coverage. They did not recommend Allianz one I didReviewed Sep 8 2019

review from

2.8

Cons:Had to wait over an hour in a small hot area to get the car. The car was old and beat up. Dents and scratches everywhere and 85,000 km on the odometerReviewed Sep 19 2018

review from

More

• 5.6 /10Avis Car Rentals at Venice
• 7.8 /10Thrifty Car Rentals at Venice
• 7.6 /10Europcar Car Rentals at Venice
• 6.6 /10Alamo Car Rentals at Venice
• 7.9 /10Sixt Car Rentals at Venice
• 6.9 /10Dollar Car Rentals at Venice

• Has the Hertz rental car policy in Venice changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Venice?

  On average a rental car from Hertz in Venice costs $35 per day.

• What is the most popular rental car from Hertz in Venice?

  Economy (Jeep Wrangler or similar) is the most frequently booked rental car type from Hertz in Venice.

• How many car rental locations does Hertz have in Venice?

  Hertz has 4 rental locations in Venice. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Marco Polo airport (VCE)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Marco Polo airport (VCE)?

  Yes