Recent Reviews
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2.0
Do not believe a word they say. National will not get you a car.
Pros: That gave us a ride to our hotel. SINCE THEY LIED AND THERE WAS NO CAR AVAILABLE for us to rent.
Cons: I’ll try to be quick about this so everyone needing a rental car knows not to use. “NATIONAL” . It seems to be a theme in the D.R. They see “customer service” as telling people what you want to hear, not what is necessarily true. This is certainly the case with National Rent-A-Car. We reserved the car through the KAYAK app, just like we always have done for our vacations . I have never had an issue before, but this was my first time to Punta Cana. Our accommodations even warned us that there may not be a car waiting for us even with reservations with National because other guests have often had issues. So I reconfirmed with National before our flight that our car was still going to be available. They confirmed that there would be no issues, and I assumed this to be true. WRONG!!! We arrived to an agent who had just told the customer in front of us that her car was not available and then they proceeded to tell me the same thing. When I told him I had called and confirmed just a day before to make sure there was no issue, his response was,” Ya, we hear that all the time.” He told us that they would drive us to our hotel and would call us that evening or at worst the next morning. They did drive us to our hotel, but the call NEVER came. We tried calling them multiple times and each time they just hung up on us. THE POINT OF ME WRITING THIS IS TO SAVE YOU FROM WHAT WILL HAPPEN IF YOU USE NATIONAL RENT A CAR IN PUNTA CANA. ALSO, while we never got a car, we did find out that the amount that we were quoted was less than half of what we would have ended up paying due to all of the different insurances you need to buy to drive in the Dominican Republic. This is the MOST DANGEROUS COUNTRY in the world in which to drive. (Fact check me). While the locals ability to drive I believe to be good, their choices of how and where to drive could be considered borderline insane. Diving the wrong way intentionally, passing only inches from your vehicle with no lights, even at night is commonplace. I could give dozens of examples, but I’ll let you see for yourself as this should not be a reason to completely avoid traveling to Punta Cana. It’s an experience one must experience oneself to fully comprehend or believe. In short, I ended up paying for multiple expensive excursions and survived without a car and had a decent stay. But if you truly want a rental car, heed my warnings and DO NOT EVEN CONSIDER MAKING RESERVATIONS WITH National Rent-A-Car !
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2.0
They took the reservation, they just didn't hold...
Cons: NO CAR! We had a reservation for a 10 day rental and never got a car. Otherwise our vacation was GREAT.
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2.0
No cars
Pros: Nothing
Cons: We made a reservation 2 months ago and there were no cars available when we went to the National counter. The agent said he would email us when there was a car available. He never did.
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2.0
They had no cars.
Cons: We arrived and they told us they did not have any cars. They could not help at all. We had to pay for cabs the entire time.
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2.0
different rate honored
Pros: they charged me $ 100 more at the arrival. i waited in line for an hour and they would not give me the rate i booked. i tried to argue and agent told me that he would not rent me the car and take it or leave it.
Cons: rate charged.
review from
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2.0
Do not believe a word they say. National will not get you a car.
Pros: That gave us a ride to our hotel. SINCE THEY LIED AND THERE WAS NO CAR AVAILABLE for us to rent.
Cons: I’ll try to be quick about this so everyone needing a rental car knows not to use. “NATIONAL” . It seems to be a theme in the D.R. They see “customer service” as telling people what you want to hear, not what is necessarily true. This is certainly the case with National Rent-A-Car. We reserved the car through the KAYAK app, just like we always have done for our vacations . I have never had an issue before, but this was my first time to Punta Cana. Our accommodations even warned us that there may not be a car waiting for us even with reservations with National because other guests have often had issues. So I reconfirmed with National before our flight that our car was still going to be available. They confirmed that there would be no issues, and I assumed this to be true. WRONG!!! We arrived to an agent who had just told the customer in front of us that her car was not available and then they proceeded to tell me the same thing. When I told him I had called and confirmed just a day before to make sure there was no issue, his response was,” Ya, we hear that all the time.” He told us that they would drive us to our hotel and would call us that evening or at worst the next morning. They did drive us to our hotel, but the call NEVER came. We tried calling them multiple times and each time they just hung up on us. THE POINT OF ME WRITING THIS IS TO SAVE YOU FROM WHAT WILL HAPPEN IF YOU USE NATIONAL RENT A CAR IN PUNTA CANA. ALSO, while we never got a car, we did find out that the amount that we were quoted was less than half of what we would have ended up paying due to all of the different insurances you need to buy to drive in the Dominican Republic. This is the MOST DANGEROUS COUNTRY in the world in which to drive. (Fact check me). While the locals ability to drive I believe to be good, their choices of how and where to drive could be considered borderline insane. Diving the wrong way intentionally, passing only inches from your vehicle with no lights, even at night is commonplace. I could give dozens of examples, but I’ll let you see for yourself as this should not be a reason to completely avoid traveling to Punta Cana. It’s an experience one must experience oneself to fully comprehend or believe. In short, I ended up paying for multiple expensive excursions and survived without a car and had a decent stay. But if you truly want a rental car, heed my warnings and DO NOT EVEN CONSIDER MAKING RESERVATIONS WITH National Rent-A-Car !
review from
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2.0
They took the reservation, they just didn't hold...
Cons: NO CAR! We had a reservation for a 10 day rental and never got a car. Otherwise our vacation was GREAT.
review from
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2.0
No cars
Pros: Nothing
Cons: We made a reservation 2 months ago and there were no cars available when we went to the National counter. The agent said he would email us when there was a car available. He never did.
review from
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2.0
They had no cars.
Cons: We arrived and they told us they did not have any cars. They could not help at all. We had to pay for cabs the entire time.
review from
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2.0
different rate honored
Pros: they charged me $ 100 more at the arrival. i waited in line for an hour and they would not give me the rate i booked. i tried to argue and agent told me that he would not rent me the car and take it or leave it.
Cons: rate charged.
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