Pros: Nice, comfortable car, very friendly staff, easy to drop-off
Cons: Off-site from airport so have to take a shuttle to get the car. This was not provided in instructions.
Nov 14 2016
Pros: Lost cost and good vehicle
Cons: Off site drop off and pick up
Nov 19 2016
Not worth it
Pros: Car was brand new
Cons: Unlike all the other rental companies, you have to take a bus Easirent. Returning the car is also a pain because there are no signs leading you to their location. Ironically, the car's GPS doesn't have Easirents location; we had to use our phone's map app. Obviously, you have to take a bus back to the airport to catch your plane or taxi, so it's just a hassle. The price ended up not being as cheap as advertised and if I would have know, I'd have gone with Hertz.
Mar 11 2017
Poor customer service
Pros: The car was fine for a day in Scotland.
Cons: Car needed oil change, customer service at airport was good. We were not told about an extra charge for dropping the car off at the downtown location when we were told it would be fine to do so. Gentleman at desk (Liem) was not understanding and did not attempt to make it right for the customer. Very disappointed in this experience.
Apr 17 2017
Cons: The car that i reserved was not available. After waiting 1.5 hrs in line or for my car the manager said I could have another car. Then an hour into the trip an alert came on the dash for 'AdBlue'. Upon research the car would fail to start after the level of AdBlue was low enough. Sure enough I had to go way out of my way for this unexpected problem for which they said they would reimburse me (to which I have not yet been reimbursed). Then I was quoted at a £80 less than what I was charged. This again was a problem on their side because I had waived the liability and put a deposit on the car so I should not have been charged that £80. When I talked to the person about getting that taken care of, she said she didn't know how to go about that and would email me the next day. Of course, the day has come and gone and no email. So very disappointed with my rental experience.
May 25 2017
Bait and switch
Pros: The car was great. Clean, worked well and no trouble. Staff had a sense of urgency and moved fast to help.
Cons: You are forced to buy insurance if you don't have a $25,000+ limit on your credit card!!! This and other hidden charges immediately double or triple the price and make you feel scammed. If you purchase the insurance online, it doesn't cover you!!! This bait-and-switch tactic of offering a low price online and then forcing you to pay extra when you are captive to the easirent counter with luggage in hand and family waiting in the rain is completely unscrupulous.
The Vauxhall Corsa was brand new, so I had to drive to a filling station straight away and fill the tank (inconvenient).
Jul 21 2017
Pros: Nothing much
Cons: Over charged in an extreme way, massive wait times to check in, car had a check engine light on when received, wasn't properly cleaned before rental so my rental was delayed as they had to clean it.
Jul 24 2017
Pros: Hard working team, clean car.
Cons: Will make you pay minimum 50 Pounds extra for insurance, wait in line for a long time to be served. Feels very sketchy.
Jul 26 2017
cheapest, but be advised
Cons: The car rental facility is not at the airport, you have to take a shuttle to the airport. From the time I arrived to pick up the car, I had to wait an hour before I received the car and could drive away. They also added a mandatory insurance plan which cost 10 or 20 pounds. When I said I did not want insurance, they said you are not allowed to decline, so factor that into the price (which still leaves it less than many others.) It is the least expensive, but this is why you are paying less.
Aug 25 2017
Add on fees and ridiculous wait
Pros: The car was fine
Cons: We waited no less than 90 minutes to get the car even though we had a reservation. They also made a skirt collision damage waiver even though I tried to decline because my credit card provides for it.
Pros: Check in and check out were quick. Car, while very small, drove very well
Cons: Added expenses more than doubled price. Could not refuse their insurance without a note from insurance company and, maybe, credit card company. Also had to leave large deposit on card
Sep 23 2016
Impossible to locate!
Cons: It took us twenty minutes to find the Fox/Easirent drop off location. There was not ONE sign on the site for Easirent or Fox. You had to enter the long term parking lot to find them! We only found them because we stopped at the nearby Holiday Inn and asked the lady at registration.
Sep 24 2016
I ended up canceling
Cons: The location for car rental was far off the airport grounds with no clear signage how to get there. It had a very back lot type feeling to it and the trailer where rental happened was full of agents trying to upsell. I spent an hour there before getting fed up and leaving.
Apparently, the insurance I purchased through Kayak didn't apply to this rental and I was going to be charged for additional insurance. The agent says this happens all the time and that I would have to go back to Kayak and ask for my money back.
Additionally, they had an insurance that didn't cover wheels and windshields which I found very odd.
The agent explained that they actually weren't Fox, Fox is another car aggregator much like Kayak. I didn't catch the name of their company, but I don't recommend them.
I got a bad feeling about the whole procedure and left. I do not recommend this company.
Oct 13 2016
Kinda odd to find rental car office.
Cons: There really no directions to get to the parking lot / Fox rental car place, a bit of information goes a long way.
Oct 14 2016
Pros: Good quality all around (car, cleanliness of car, upgrade on the spot, shuttle bus to airport)
Cons: The office was in a temporary barrack and that environment was a bit messy with no queueing and a general feeling of chaos. (but I was taken right good care of anyway)
Oct 25 2016
Fraudsters trying to con you
Pros: Absolutely nothing
Cons: The price quoted was 150$ and then on reaching location they charged 250$ and threatened to put 30000 British pounds (36000$) hold on my credit card for the full value of the car if I didn't pay the extra charges even when I already had my own rental car insurance. Inspite of the fact that this was a economy car worth 10000 British pounds and the car was not in new condition. Then after returning the car they didn't send me a final statement of charges after 5 calls.
Oct 19 2015
Fox rental is a bait and switch at the Edinburgh a
Pros: Fox rental is a bait and switch....
I was quoted from kayak a price of $117 and before I left their office the amount changed to $261 they stated they could not honor the quoted price from Kayak.... This location is not at the airport but offsite so I did not have another choice of car rental options
Plus they wanted a $1200 deposit even though I bought extra Insurance from kayak
In my 30 years of traveling with most unpleasant car rental experience I've ever had
This location is not at the airport but offsite so I did not have another choice of car total options
Cons: If I was kayak I remove Fox and easy rents their other company from ever quoting again
Everything about this was unpleasant
Do not rent from Fox or easy rents whatever you do avoid this company and do not believe anything you read on kayak about the price quoted on the Internet
If there were is a zero rating no stars I would give it zero stars
Dec 1 2015
Fox Car Rental (Edinburgh): You get what you paid
Pros: The car was clean and fuel efficient. Having rented from Fox in the past (in Arizona, USA) and had a very good experience, I was looking forward to another. The price was excellent, compared to what I've seen in the Edinburgh market. But not crazy low, where you would think something was wrong.
Cons: Off-site car pick-up was inconvenient but not horrible. Where the major heartache began was when I arrived to get my car. You do not have a choice in purchasing full insurance, unless you can provide written proof that you have coverage elsewhere -- like through your credit card, like most of the civilized world. (My credit card company emailed me a letter that they accepted.) Next: you do not have a choice to bring the car back with the tank full of fuel. They charge you for 35 GBP of fuel (and I trust that was the amount in the tank -- it was NOT full) and tell you to bring it back empty. (Who feels comfortable driving a car down to an empty tank of gas? And isn't it bad for the car to constantly let the tank run dry?) And lastly -- because I don't want to spend any more time, not because there were no other issues -- the inspection of the car before I left. The agent looks for the slightest scratch or scrape, even on the hubcaps. When I asked if there's such a thing as "normal wear and tear," the answer: yes, and we have the renter pay to repair what was done to the car. I've never had such an experience. And I would not take a car from Fox in Edinburgh if they gave it to me for free; the fine print makes it unpalatable.
Sep 13 2016
Misleading pricing and no working phone number for
Pros: The car was nice. The people checking us out did their best to be helpful.
Cons: Fox doesn't have any cars. They are a reservation service that does nothing but complicate things. The price on kayak was listed in $. When we got there the agency said it was in pounds. The phone number provided does not work so we couldn't get through to let them know we were running late. When we were got there we were charged for a higher class of vehicle because our vehicle had been given out. There was also horrible traffic by the airport. I wish we rented from a name brand company in the city. Last I heard we were also still waiting on the return of a significant insurance deposit.
Oct 31 2016
Fox worked with a 3rd party and they didn't have o
Pros: The price seemed good when I booked.
Cons: We missed our connecting flight when flying to Edinburgh so to be courteous we reached out to Fox to let them know that we would be arriving at 11 pm instead of 7 pm.
When we arrived the attendant said that he could see that our reservation for 7 pm had been deleted and the reservation for 11 pm hadn't showed up in his system. He acknowledged the confirmation email when we showed it to him but said that he could not give us a car because he couldn't access the order in his system. We were forced to take a 30 pound cab ride to our hotel and went with a different rental car company the next day.
Emails sent to the customer service address received prompt responses while updating our timeline, but they completely stopped responding when we asked for a refund on our order.
We will never consider using Fox in the future.