Pros: I like to the Space and the gas mileage impressed with how far I got and only had to fuel up once
Nov 13 2015
Good clean cars but the insurance is to high!
Pros: Clean car!
Nov 25 2015
Great car, great price, but smokey
Cons: After we drove away we began to smell and feel the effects of a car that had been smoked in and covered up by air freshener. As my wife and I are both very allergic to cigarette smoke, we had to drive the whole trip with the windows down or cracked enough to let in fresh air. The good news is Advantage gave us 20% refund upon out return and lodging our disappointment.
Nov 30 2015
Pros: the staff at ABQ were very helpful especially the ladies at the counter.
Dec 7 2015
It was great
Pros: Easy and cheap.
Dec 7 2015
Pros: All good, thanks!
Jan 14 2016
Pros: the price was fantastic! the car was great. got great mileage.
Cons: not a thing!
Feb 8 2016
Cons: said i was renting a jeep Cherokee and got something completely different, no 4x4 and then had to extra 400$ to get what i needed
was very disappointed
Feb 21 2016
OK, part good, part not so good.
Pros: Price and value.
The car itself was new and good quality.
Rental shuttle service at the Sunport is shared with all agencies, and the service and schedule are poor.
Cons: Had to get a second pre-drive inspection due to weak documentation of existing damage.
The deposit policy was unusual and not previously disclosed, and proved to be a pain.
Pickup was slow for a variety of reasons.
Feb 21 2016
no car when arrived after booking months in advanc
Pros: Dollar - the car company in the next kiosk took pity on me at 11:30 PM on Sat. night and gave me a car at the same prce - boy was I lucky!
The Dollar car was very excellent and so was their service.
Again - very lucky that they were next door and gave a great deal!!!
Cons: When I arrived at the desk - the agent said she had no cars left! Never had that happen! I would say at least 6 people that were renting were in a similar situation!
Pros: Problems were eventually solved, with reasonable compensation offered for the first one.
Cons: First problem- we needed to add an additional driver, which we were told we could do at any office in the city. It turned out the airport & city offices have incompatible computer systems, so we had to drive back to the airport to add the additional driver. However, we were offered reasonable compensation for this (no need to return car with full tank).
Nov 16 2016
Great customer service
Pros: I was nervous about this rental as to what quality of car we would get, but the customer service we received at both the pick-up and drop-off locations (different) was great, and the car was a new-ish Camery that was clean and had no issues.
Cons: There was nothing negative about the experience.
Jul 18 2016
Pros: A nice Chrysler 300C was my rental vehicle and I was very pleased with it. The vehicle handled exceptionally well and averaged 33 mpg at the posted interstate speed of 75 mph. More car than I expected but then I drive a 1995 Corolla! Everyone was friendly and courteous and answered all my questions. I would definitely recommend Enterprise Car rentals.
Cons: As I stated previously in the like column, more car than I was accustomed to. I did not know how to use the keyless start and had to look around for the gear shift knob (which I was fascinated with by the way)! My daughter was with me when I picked up the vehicle and she is the one who ended up giving me instructions. With all the new features in the newer cars, I would suggest having the techs ask if the customer is accustomed to the new technology instead of assuming they are. Please do not take this as a complaint, just something to think about especially with us 'older' drivers.
Sep 5 2016
Pros: All employees were courteous and helpful.
Cons: The only full size car available in the evening when I arrived about 7 pm was a Prius which I didn't care for. However I exchanged it the next morning when there was a wide selection of cars.
Sep 5 2016
They were horrid and stranded me at the airport
Cons: I wasnt able to pay with a debit card at the desk after I lost my credit card because I was 24. they wouldnt accept another credit card not in my name. They was very unhelpful. I got stranded at the ABQ airport for hours. However, the other enterprise in santa fe said that was false and they rented a car to me once I arrived in santa fe. I had to go to two enterprise offices in Santa Fe to get assistance. I wasted 4 hours waiting for a ride at the airport because the enterprise at the airport didnt know their information. I could use a debit card if I showed my return flight which I had on me at the time. I will never rent from this company again nor make a reservation with them. I wasted a whole day of my vacation.
Sep 9 2016
Same story as Durango.
Cons: Same story as Durango. Claimed they couldn't rent to us....but lot full of cars.
Sep 13 2016
Pros: This was our first time renting with Enterprise. We really enjoyed getting to select our vehicle!!! That's something we had never experienced. And they had a pretty good selection, as well.
And the customer service was fantastic and everyone enjoyable to interact with!
Sep 24 2016
Pros: Friendly and quick service.
Oct 4 2016
Pros: We had reserved car for just one day, pretty late. The person behind the desk helped us getting it for another day, made sure we understood how it affects the rates, and got us a good deal. When getting the keys, another person gave us a sweet deal on an upgrade, and let us choose the car from the lot we liked. Couldn't have been a better experience!
Oct 6 2016
Pros: Fast service
Cons: No windshield washer fluid in vehicle. No apology or compensation from enrterprise.
Pros: The reservation was simple to make and customer service answered all of my questions.
Sep 5 2016
Pros: Check in was fast and easy. The car was a Nissan Versa and drove really well and was clean. Return was crazy easy.
Sep 13 2016
Easy Pick-up and Return. Price was very good. Ca
Pros: Great gas mileage. Super friendly and professional Alamo employees. Car was new, clean and had directions for Alamo rental location and surrounding areas in compartment, which was very handy. Price was very good.
Sep 15 2016
Alamo economy rental
Pros: No complaints whatsoever. Apparently Alamo and National share a counter, workers, and fleet of cars in Albuquerque. Got a Ford Fiesta tiny little thing for just a shade over $10/day. Three days ended up costing $35, spent more on gas than on renting the car. And the car was surprisingly smooth, an enjoyable ride up to Raton and back as well as driving around Santa Fe and Albuquerque.
Staff was efficient and courteous on pickup and drop-off, car was cheap and more than adequate, plenty clean. Great value in my eyes.
Sep 17 2016
Pros: Drop off was very easy
Cons: Car was a bit old. No back up camera
Sep 19 2016
EVERYTHING WENT SMOOTHLY
Pros: The fact that we had no problems
Oct 10 2016
Cons: Too much money.
Oct 15 2016
Cons: 1st class operation...fast easy check in
Oct 17 2016
ABQ Airport Alamo a Joy to Work with
Pros: Fast check out. Friendly staff at the counter and on the lot. Nice car. Great, easy, fast return. Very helpful!
Oct 25 2016
Friendly service, easy and convenient
Pros: Service was wonderful. There was a computer glitch with the first rental and Alamo gave me a complimentary upgrade with a smile. Highly recommend.