Pros: After entering my destination information, Kayak redirected the rental to a pickup location more than 30 minutes from the airport. Apparently this happens constantly to customers arriving in Albuquerque, according to the rental agents at the airport location. Luckily there was an SUV available at the airport even though we had no reservation there. Kayak uses this tactic because it will show the lowest price when picking a location far away from the airport.
Feb 26 2017
Pros: Very helpful and courteous staff
Aug 29 2016
Cons: Reservation did not make clear that this rental was NOT from the Albequerque airport. Retrieving an Enterprise car would have resulted in a $25 cab ride across town. Fortunately, we rebooked with another company.
Feb 3 2017
Pros: Just dropped car off.
Mar 20 2017
Cons: Gave me a car with a defective tire. They did quickly trade it out for a smaller car... but seemed a bit put out that I didn't take the car with dangerous sidewall damage.
Caution when car rentals are not a part of airport
Pros: Budget personnel at the Albuquerque Airport get five stars for finding us a AWD SUV and getting us on our way for a reasonable up charge for airport taxes and especially under the circumstances! We cannot thank Gil enough!
Cons: We reserved a Budget SUV that turned out to be in downtown Albuquerque. By the time we were told we had to take the shuttle back to the airport to get a $40 cab ride to the other location it would have been too late in the day to rent the SUV. A caution should be noted on addresses that are not connected to the shuttle service from airports.
Also noting rental closing times.
Jul 25 2016
Deceptive booking price vs. actual price
Pros: The car was relatively clean, but smelled like cigarettes.
Cons: Final cost was more than twice the cost listed on the reservation.
Aug 21 2016
Pros: Changed drop off at no extra charge. Changed to Coors rd from Airport.
Sep 20 2016
Cons: Only one person handling about 8 people in line. Took us about an hour to get to the front of the line only to be told they had no cars for us, even though we had a reservation.
Pros: Everything was great from checking the car out for rental to delivery. No problems!
Aug 15 2016
Pros: I "signed up for" Albuquerque Airport, but the actual location was a $20 uber ride into the suburbs (both ways) - probably my fault for not reading the fine print on the pick-up location and checking googlemaps, but I had searched for "Airport." At the pick-up, I was informed there were two Hertz locations even closer to the airport than the one I got. the airport loc also said they were out of cars. it's as if the different locations are competing with each other. The price was OK even with the uber, but at the return, I got slapped with the taxes (another $30), In other words: $70 and two extra hours of travel not expected.