Pros: Staff was courteous and friendly both at pick up and drop off location. They had no problem looking up the reservation and keeping everything in line with what we reserved. The car was in very good condition and we had no problems over our 7 day rental. We will rent from here again!
Apr 25 2016
Pros: 1. Convenient access. 2. Friendly check in/out staff. 3. Vehicle in good working condition.
Cons: 1. Waited 20 minutes for pick up. 2. Received mini-van as alternate to sedan. 3. Drop off confusing.
Jun 14 2016
Didn't get the car
Pros: They tried to fix my problem as best they could.
Cons: I reserved a Premium SUV "Chevy Tahoe or similar" vehicle. When I arrived they tried to give me a Nissan Pathfinder that sat 7. It wasn't "or similar". I initially tried to make it work but after I started to try to pack luggage in it and take into account the 7 people that would be riding in it I returned it. They accepted the return without any fuss and I ended up renting a minivan a couple of counters over. For about twice as much. The attendant told me that the vehicle I was supposed to have was kept an extra day by the previous renter and that there wasn't much she could do about it. I believe that to be true, but it didn't help my wallet any. They were nice and apologetic but couldn't help me at all.
Apr 21 2017
Car not ready
Cons: The reservation was made for a 1:00pm pick up and when I got there I was told there were no cars available I had to wait 45 minutes and this might not seem like a lot to Dollar rental however when I had to drive to New Orleans and wasted time at the airport pacing waiting for the car when I could have been spending my last hour with my newborn grandson I found this very upsetting. This delay caused me to get to New Orleans airport with very little time as my flight was boarding I didn't even have time to refuel so I had that added expense just a total waste! Very unhappy.
Pros: Enterprise staff could not have been more helpful. Our return flight was cancelled due to snow, so we had to return the car to New Orleans rather than Lafayette. They changed the return and did not charge a one-way fee. Great car, excellent service, no nickel-and-dimeing. That's a winning combination.
Feb 13 2017
Enterprise did not have the van in its fleet.
Pros: I made the reservation to only have to cancel it cause Enterprise did not have the van I requested. They did not help me much for my inconivince.
Cons: I booked a Suburban or similar. Was called the day before and was asked if a mini van would be ok. I said yes. When we got there we got a Cheverolet Traverse. Not at all big enough for the people and luggage we had. Very disappointed!
Apr 10 2017
Dirty car- scratches all over - needed brake job and 40k miles.
Pros: Not much of anything about the rental.
Cons: Car was dirty in inside. Scratches all over outside of car. Brakes made noise because of a needed brake job, and the car had 40k miles on it.
Worse rental I had in years.