Car rental at New Orleans Louis Armstrong Airport

Pros: the car i reserved wasn't there tried to put me in a wrecked compact that reaked of smoke, so much so couldn't sit in more tan a couple min, took almost 1.5 hours to work out a car. finally ended up in a car in the return line that had not been cleaned or made ready. the return place advertised opens at 7:30 didn't open till 7:50

Cons: Car had marijuana in it and a broken signal light. Hertz/thrifty non responsive I will take his up with aviation board if not resolved

Pros: No they weren't helpful at all

Pros: 24/7 service

Cons: Long and cold walk to the airport

Robbery!

Pros: NOTHING

Cons: Do NOT book through this for a rental car. I paid kayak 155 for a rental car. Then hertz proceeds to charge me 345 MORE for a total of 500!!!!! For a car for 3 whole days!!!!! Don’t ever ever rent from here!!!!!! It’s a complete sham!!!!! They rob people blind!

Cons: Cars smelled like smoke, didn’t have cruise and price quoted to me for a couple hour rental will have me shopping different rental companies for my next rental.

Hidden Fees for No Reason

Pros: There was a car

Cons: There were a number of hidden fees associated with my rental that could have been calculated before I booked the car. These include airport facility fees, taxes and others that are standard for all rental cars out of New Orleans. I do not dispute that these charges exist, rather that they should be included in the initial booking fee quoted online. This reflects poorly upon Hertz but also Kayak, who are deliberately leaving out fees that can be easily calculated based on duration of booking and location. This is a needless lowering of the quote that ends up being paid out after the trip is completed. If the booking site and rental car company would be more upfront about "applicable taxes and fees" it would be more honest. Until then I will be booking elsewhere.

Cheaters

Pros: I had to cancel the day before. I called about 4pm and they said there would be a $50 cancellation fee. I asked if I could wait 2 more hours to cancel, in case I could still do my trip. No problem. But when I called back at 6, they had changed their story; the fee was now $100, and they wouldn't budge. I will never use Hertz, or for that matter, Kayak again.

Cons: Car smelled like smoke.

Cons: Hertz does not allow car rentals to be paid via Debit card, unless there is a return flight. This was not explained until I went to pick up my rental, and the clerk was extremely rude and unhelpful. Thankfully my traveling partners own a car.

Cons: I had to extend my rental for 1 day and was charged $641.00. TOTALLY RIPPED OFF, I WILL NEVER RENT FROM HERTZ AGAIN NOR ANY OF ITS OTHER RENTAL COMPANIES THAT IT OWNS. I AM GOING TO FILE A REPORT WITH THE ATTORNEY GENERALS OFFICE and Better Business!!!!!!!!!!!!!!!!! I rent vehicles once a week for business and thought I would try Hertz out for a change. Big mistake on my part. No one at Hertz wants to help me with this other that they are sorry. If you know someone that can help me with it please call me at 402-738-0880.

Not what I paid for

Pros: Unlimited miles

Cons: I paid extra for a specific car and didn't get it. First time renting a car from an airport so I'm not sure if they're all the same but at MSY the layout is confusing

Inconvenient Debit Card Policy

Pros: My Debit Card was initially accepted on Sunday before Memorial Day {Monday]. So, I enjoyed my day and finally showed at Hertz - MSY New Orleans to pick up my rental and head to Florida. So far, so good.

Cons: What happened Monday Morning at 2:00 am was a nightmare. I was approved or so I thought for a car rental online on Sunday afternoon. My debit card was charged the required amount for a one day rental.Much to my chagrin, I was informed at the counter at Hertz that My rental was invalid due to the Policy that requires a debit card plus an itinerary or approval of a Manager. I didn't have an itinerary, so I chose to call the manager via the 1-800 number listed on the brochure.Well, after a 5 minute check my car rental was cancelled due to the Debit card Policy. this debit card is the chase visa debit card which all other businesses accept. So, needless to say my trip to Florida was voided and I was disappointed with the whole experience. I must say that for years I have always been excited about Hertz and their TV ads but this left a bad taste in my mouth. I even spent the rest of my day trying to get private online Car Rentals and found out about Turo, Zilok and Getaround. No cars were available since It was already memorial day morning [9:00am]. In the end I found a local spot to compose myself and relax.