The worst car rental experience that I have ever h
Pros: Absolutely nothing.
Cons: Most of the employees at this alleged Hertz rental location were slow & confused. When we arrived at Piarco Airport at about 5am, we called Hertz & were told that even though we had made a reservation in advance, there were no rentals available. We sat at the airport for TWO HOURS, waiting for them to figure out a vehicle for us, although it should have been ready & waiting. Instead of taking a pre authorization for the depsoit, we were charged a full $600 which is $100 more than they originally stated because of the car that we ended up with was a (tiny) SUV, in addition to the cost of the actual rental. This was not expressed in advance by Kayak or "Hertz", what if we were not prepared to spend an additional $600, on top of vacation expenses?! The charges on my card were not even from Hertz, instead they were from Lifestyle Motors Ltd. What exactly is that? I selected Hertz because it was a name that I recognized & trusted but somehow ended up renting through a shady company with inept employees who have no idea what customer service is. Disappointed & disgusted.
Sep 28 2016
This place should be closed
Cons: My flight got in at 1015 , it was noted to them I'm getting in at that time, their office said their business hours were 8am-11pm my brother got to the airport at 930 and no one answered the phone they have there to reach their office 2 other customers were there as well and said they were having the same problem, we went to the office which is located 3 min away from airport and they were closed we had to get cars from enterprise , I called the next day and they were really rude
Pros: Staff was clear with details and extremely helpful.
Jan 15 2017
Reasonable price but cleaning and inspection needs
Pros: I liked the price and ease of booking with Kayak. That meant no long international calls needed. Almost always I met very nice, polite, helpful staff.
Cons: I did not like the nighttime inspection in a dark parking lot with water sprinkled over some parts of the car to appear it was washed. Yet in daylight I noticed it was dirty and had damage below where I could not see in the dark. The staff is nice, but their cleaning and inspection process is lacking.