Cons: The car wasn't ready and I have to wait to much.
For what they charged me the car was to small.
Jan 4 2017
Fantastic Enterprise staff in Concord, CA
Pros: The staff was professional and friendly throughout the rental process during the Christmas New YEars holiday rush for cars! Despite the unavailability of the Minivan I reserved and a two hr wait, Concord Enterprise staff found me a car at different Enterprise (a Tahoe instead of a minivan) and gave me upgrade for same price and a 10% discount for our wait.
Cons: The minivan I had reserved at a specific time was not available when I arrived which resulted in a 2 hr delay on our planned travel to TAhoe. And I got a different car--a Tahoe-- but at the same price. Granted it was the holiday season.
Feb 19 2017
Pros: best rental service I received!!
Cons: nothing. everything was perfect! ..................