Richmond Car Rentals

Cons: The insurance was too expensive

Cons: You have to drop off your car at the same place you pick it up from (which is YVR) .. Otherwise you have to pay 50 CAD for downtown drop off.

Cons: YVR south terminal option would have been more convenient.

Cons: Initial vehicle had front-left suspension clunk upon pickup and driving around the lot. Was clearly not cleaned or vacuumed.

Cons: Nothing

Cons: didnt like how there wasn't bluetooth for music though there was the SYNC bluetooth option. also didnt like how there was an AUX plug but no AUX button/setting to use AUX...weird. especially with no satellite radio, FM radio only can be painful.

Cons: No problems whatsoever in the 11 days that we had the car!

Cons: Would have liked the price to be a little lower

Cons: The only drawback was that the car we rented, a Buick, had small windows and large headrests, so it was difficult to see traffic and pedestrians that weren't in front of us.

Cons: The counter person at the Airport Tried to scare tactic us into further insurance.....using anectdotal references. ie. " The last one was total nightmre..the guy had to pay $75 000 out of pocket. Cars get broken into a lot in Vancouver. " ( I live in WA state but grew up in Vancouver. I told him, I know the area and it s bad areas well, we arent going to be in the bad areas and I know how to make a car less..... etc) We rent about 3 times a years...NEVER experienced this.

Cons: I feel that I was looked after terribly by a trainee. As far as what I've read in Terms & Conditions, what I have to present when renting at the counter is my Driver's License and Credit Card. This is were the terrible service started. I got asked for a 2nd piece of ID with my address on it. Unfortunately, my Passport had expired 7/14 & I was still waiting for my new one. So the trainee proceeds to call AMEX where they asked him for his name. He seemed perturbed that they asked for it. In the end, I don't think he ever got an address confirmation. I did pull out my Utility Bill to confirm my address. In the end, he went through with me signing the papers, but no thank you, nothing! He seemed more annoyed that AMEX asked him for his name.

Cons: Long, slow line to pick up car. They are not up front on the final costs. My final bill was a lot more than was advertised

Cons: Terrible clerk at YVR facility. Couldn't apply corporate discount, gave vague reasons as to why. Had to make separate reservation with discount applied, and return car next day to take advantage of discount. Probably more of a Kayak problem, but also a rude clerk.

Cons: I returned the car on a Sunday when they were closed and instructions on how to do that weren't great. Also, there's limited spaces available to drop off the car but I got lucky and grabbed the last one. It would have been great to get some more directions on how to return the car and what happens if there's no spaces available in the parking garage.

Cons: Not as convenient as car rentals at airport but short shuttle drive is not too inconvenient. Price and service excellent.

Cons: Location sucks, have to shuttle to and from airport. Everything else pretty good.

Cons: Enterprise driver dropped off customers to a lot that is closed to the airport and you have to walk into the airport yourself. The driver was not friendly and he seemed like a deadbeat who doesn't like his job. A great way to end your journey with Enterprise.

Cons: When I rented the car, I was not informed that it was off-site whereas most of the rental companies are on-site at the Vancouver airport. There are no signs at the airport directing you as to how to get to Ace Car Rental. Turns out it also has a different name (Discount Car Rental) which is not in any of the rental info. The people were friendly at check-in but the process was quite disorganized and chaotic. They also changed the price I had been quoted when I reserved the car. When I showed them the agreement, they wouldn't budge. I guess I should've considered 1 star but they seemed more clueless than nefarious

Cons: Off site pick up with bad hours. Our flight got delayed, we got in after 9:30 pm. They were closed. We had to get a taxi to our hotel. Next morning I had to get the train to them. They wouldn't pick use up or drop off.

Cons: I got to the airport after having reserved a car the night before and was told that I had no car reservation because I was within some BS reservation window. I was like, thanks for emailing me or calling me and letting me know that before I got to the airport and apparently they don't "recieve" emails or phones numbers until confirmed. Convenient. This place is a scam you should avoid at all costs

Cons: Expensive.

Cons: had hard time looking for brake gear for parking for the chevrolet.Suggest staff give a heads up reg lights, parking gear, gas, and other basic stuff reg the car to be used