Pros: NothingCons: Rental wasn’t available. 7 people were ahead of me. Told 3-4 hours wait. Had to cancel.
2.0 MediocreOct 5 2020
Cons: Knowing that being under 25, I’d have to pick a non premium vehicle. In the future, that should be written, so when I get to the place to pick up the vehicle I had selected
10.0 ExcellentNov 18 2019
Pros: Very efficient staff—I was in my car in less than 5 min from arriving at the counterCons: I wanted a compact car, but the key to it was misplaced so I was given a “free upgrade” to an SUV. It was a definite upgrade in car, but as the city I was driving in had narrow streets and park places, I was wishing I had the compact instead. Really think twice about accepting an alternate class of car and if it will suit your needs as well.
10.0 ExcellentSep 18 2019
Pros: Arrangements made ahead of time were all right at pick up. Fairly quick pick up, quite straight forward. Super easy drop off.Cons: Would have preferred to pick a car from a few choices. The car was fine, economical on fuel but a little low to the ground for a few passengers.
10.0 ExcellentSep 16 2019
Pros: The staff was very friendly and made the process quick.
10.0 ExcellentSep 5 2019
Pros: Quick drop off and pickup. No hassles or surprises
3.6 MediocreSep 5 2019
Cons: I ordered an economy car for better mileage and got a truck which handled terribly and sucked down gas.
6.0 GoodSep 3 2019
Cons: under 25, I was tending to rent a suv and It was ok to do online. However, they said no when I was ready to pick up the car . I wish they can inform me early about not allowing people to rent a SUV who under 25before I am ready to drive the car.
Pros: My experience was actually amazing. The on line experience and both in person experiences were excellent. I do not want to take away from that. The accidental ordering of two cars, and being able to cancel with no trouble was a very great experience as well.Cons: My experience ordering an economy car and getting a V6, was a bit sad. I had a long way to travel and that was the impulse to get a eco car. The gas cost more that the rental of the car, due to the engine size. My recommendation would to ensure if a eco car was ordered do your best or at least tell the person so they may choose something more fuel efficient. All in all great experience. Thank you so much!
10.0 ExcellentFeb 1 2021
Pros: Everything. Exceptional services , always
2.0 MediocreNov 16 2020
Cons: I booked mini van online i was there at the location on time. I called, I went to the front desk, ask everyone around. No one was there to inform me anything or reply by email or cellphone. I was at trouble finding a van for my business. Very bad experience and I will pass on to my friend also my partner.
4.0 OkayOct 4 2020
Pros: RateCons: More transparency in advertising and better support (vehicle was sub par)
8.0 ExcellentOct 3 2019
Pros: Cars what I preferCons: quick work in resection
5.2 OkayOct 1 2019
Pros: Car was excellent.Cons: Car not inspected at pickup. At return, AFTER the attendant signed return confirmation, he identified a trivial crack in the windshield. Office did not have a clearly identified place or method for handling returns quickly. They wanted us to fill out redundant info. Another man had same issues.
9.6 ExcellentSep 25 2019
Pros: Easy pick up and drop off. Actually at the airport, NO SHUTTLE REQUIRED!
8.0 ExcellentSep 24 2019
Pros: Overall the process was decent. Easy to receive and drop off vehicle.Cons: Lines are too long. Also, CC bill was US $17 higher than I thought. I called the 800 and Rick told me it was extra charge to add another driver (didn't need it, just a precaution). I always read the contract on big ticket items, but a car rental??? I should have been told up front.
8.0 ExcellentSep 14 2019
Pros: Inside airport and they were more professional than their competitorsCons: Better car selection
7.2 GoodSep 14 2019
Pros: If you don’t mind wasting an hour after getting off your flight and picking up your luggage this is perfect for you.Cons: Incredibly long wait in line to pick up a car which had already been prepaid. Then you find out that even though you had reserved a full-sized car they only have s Toyota Corolla! So they want everyone to take SUVs which means you have to leave your luggage on display every time you park the vehicle
Pros: Friendly staff. Super easy pickup and drop off
10.0 ExcellentSep 7 2019
Pros: Pick-up was convenient (across the street from baggage claim) and efficient. Our car was ready and the paper work was handled expeditiously. The staff were friendly and helpful.Cons: No complaints at all
10.0 ExcellentMay 19 2019
Pros: Friendly staff! Quick pick up and drop off!Cons: I'm not sure. Maybe a reduced price for a second day rental?
9.6 ExcellentJan 22 2019
Pros: The staff was incredibly kind and helpful. I showed up alone and got quite sick and was shaking. I didn’t think I could drive. The staff spoke to my husband on the phone and got me in a cab and sent me where I needed to go. And then we picked up the car the next day. They were terrific!
8.4 ExcellentJan 2 2019
Cons: Inside trunk there was missing a panel. Front electronic obstacle detector was sometimes not working properly and was showing up on the dashboard.
10.0 ExcellentNov 17 2018
Pros: The kindest, most helpful staff! Amazing experience
10.0 ExcellentSep 15 2018
Vancouver and SeattlePros: Very fast check in check out. Brand new car and competitive price for dropping the car in USA..
3.6 MediocreAug 5 2018
Cons: This office tried to charge $ 700. 00 from me for the one way rent. When I denied to pay such money, they insisted without any arguments. After several involving several managers and long quarrel they agreed to follow price line and kayak price, but anyway charged $ 340.00 more. They are just thieves.
10.0 ExcellentJul 25 2018
Pros: Very professional associates at this location. I was very happy about the rental car I got.
7.6 GoodJul 23 2018
Quick and easy drop offPros: Helpful staff Shuttle to airport available right awayCons: Total price was very high
Pros: Staff were friendly, the car was nice, and I was told they hold the car regardless of when you show up.Cons: There wasn't an opportunity to mark down if the car had scratches or damage when you picked it up.
4.0 OkayJan 7 2021
Cons: Wish they would stop classifying “luxury” vehicles as a regular domestic POS
10.0 ExcellentApr 13 2020
Pros: The owner is awesome; I've rented from here before and he makes every interaction unique. I'd recommend the Richmond location specifically because of that owner.Cons: N/A
8.8 ExcellentOct 4 2019
Pros: Friendly staffCons: I wasn't counseled about the inability to pay for cashless tolling and now the company gets to charge me an additional fine. Seems to be true for multiple rental car companies though
10.0 ExcellentSep 22 2019
Pros: fast, convenient, super nice attendants for pick up and drop off!
6.8 GoodSep 16 2019
Pros: Quick and easy pick up and drop offCons: Staff constantly interrupting and not listening at pick up. Trying to upwelling, cold and uninterested service Food and drinks underneath the front seats Not a sparkling clean car
9.2 ExcellentAug 26 2019
Cons: Check-in to pick up very slow
2.0 MediocreAug 18 2019
Pros: nothing - staff were rude and not at all helpfulCons: everything - will NEVER EVER use Avis again
2.0 MediocreAug 18 2019
Pros: nothing - the staff were rude and not at all helpfulCons: everything
7.6 GoodAug 12 2019
Pros: Good carCons: Wait time in line when renting the car Vancouver
Pros: Dodge Durango was clean and new. Ladies at pickup were nice.Cons: We waited for at least 45 mins to an hour to get a shuttle to pick up our car. It's a bit of a sketchy operation but then the big operators can seem that way too just have a lacquer of a big corporation.
3.2 MediocreAug 11 2019
Pros: The rest of the staff is stressed and overworked - it’s not their fault they work in some crappy place - but it affects the service. The building is some old restaurant - which, whatever, nice use of repurposing - but it’s not taken care of. The car was fine - it was dented when I got it.Cons: Do not rent from this place. It took an hour to get my car (from arrival to standing in line to actually getting the car), and then it took 40 minutes to wait for the shuttle upon return. Also, the driver on the way to the place told me I had “nice hair” (we were alone in the van - SUPER creepy.)
2.0 MediocreApr 3 2019
Cons: Rented a car on Sunday and was supposed to return on tues. Needed an extention and was told to book online. Booked online and returned on tues to return and pick up another rental. I was denied so I walked down the street and rented from Enterprise. The employee also lied to my face.
3.2 MediocreMar 20 2019
Pros: I wouldn't know. The rental never happened.Cons: If we could have actually gotten the rental we booked. Booked it for 8 PM and the facility closed at 8 PM. I'm just glad I called ahead of time or we would have been stranded without a vehicle.
7.6 GoodMar 12 2019
Pros: Friendly staff
2.0 MediocreMar 6 2019
Cons: This was a very shady car rental place. Wanted a 1000.00 deposit. Didn’t trust them, I would prefer to walk.
2.8 MediocreMar 4 2019
Cons: Customer service was very poor at all levels - confrontational, argumentative and totally unfriendly - from check in to shuttle to check out. Observed same with multiple clients. Car wasn’t clean. Very poor experience.
4.0 OkayFeb 4 2019
Pros: Staff is ok. They try to up sell yoyCons: They are off airport which is really not worth the head ache. The shuttle took forever to come... wasted an hour waiting. Then when I returned it , it was early and they were not open. Not shuttle. Had to walk in the rain. Next time I'll rent at an airport location
9.2 ExcellentOct 17 2018
Pros: Reservation went smoothly. Staff was flexible with timing.Cons: I wished they cleaned the sticker gunk off the back window of the car rental.
6.0 GoodJul 21 2018
Pros: Most of the staff were friendly and wanted to helpCons: The guy behind the desk was annoying. He did not have a friendly attitude - which was not helpful after a long flight. Also this company is not on the airport property and it took a long time for them to drive a shuttle out and pick us up.
Pros: Very easy and straightforward, fast service, great vehiclesCons: Prices need to be reduced a bit
8.8 ExcellentAug 30 2019
Pros: Staff friendly, solve our needs. The pick up and drop off was very easy.Cons: O think the prices can lower a little more. There’s no need to charge so much, or you may have an insurance package less expensive. Otherwise it was really nice
6.4 GoodAug 22 2019
Cons: Got the run around. Had to pay additional cab fare because terminal location was closed for the day. Was told to return to main airport and subsequently tried to charge us 3x the original amount.
8.8 ExcellentAug 9 2019
Pros: Staff on the phone helping make modification to rental and at pick up point were helpful, friendly and efficient.Cons: I know it’s the busy season and this was a one way rental but very expensive for a few hour rental.
7.6 GoodJun 23 2019
Pros: I regularly use national for all my business travel. They have great cars and great customer service when you BOOK THROUGH NATIONAL.Cons: National had originally told me they didnt have any cars, however I was able to book one through kayak. After booking with kayak my company contract with them was somehow no longer valid even though I had to still pay and do everything through National.
2.0 MediocreAug 30 2018
A rental nightmarePros: Turning the car in at Seattle was as should have been.Cons: Overpriced!!! $630 for 2 days. We went to the National counter at Vancouver, and were told that they did not handle my rental. That I had to go to the South terminal. No instructions on how to get to the South terminal were given. We went around the airport lugging 5 suitcases and an infant for over 1 1/2 hours until a bus driver told us how to get to the remote terminal. I will avoid renting from National ever again.
8.8 ExcellentAug 26 2018
Receiving my carPros: Received a complimentary upgrade based on the fact that my car class was not availableCons: Transaction was completed with the agent but needed to wait while the manager handled the process of picking out my vehicle. I worked as a manager in rental car for 10 years and found this practice a bit strange. Also, we were asked to initial the vehicle inspection BEFORE we received and saw the car. This should never happen. The inspection should be done WITH the customer before they get the car. NATIONAL should know better than this.
9.2 ExcellentJun 1 2018
Good cars; Good Service; One-Way Rentals too expensivePros: Friendly, fast service and great quality cars.Cons: One-way rental YVR-SEA was $250 a day. It doesn't have to be that much!
10.0 ExcellentMar 1 2018
Awesome experiencePros: Ease of rental and return.Cons: Paying for an extra driver.
2.0 MediocreJan 4 2017
Pricing InconsistencyCons: When I arrived I was quoted a price of C$680 (CAD) when I had originally been quoted C$420 (CAD) when I reserved it. When I questioned the woman told me the price was the price. Awful experience. I will not be using this service again.
Pros: Nothing.Cons: They let me book a vehicle for a Sunday evening pickup, but I couldn't get my vehicle because they closed earlier than normal that day without giving me advance notice. When I called customer service, they basically said "Yeah, it's holiday time. Try again in the morning." Seriously!
6.8 GoodDec 26 2018
Pros: clean newer carCons: forced to take $100 insurance as they claimed that they would not accept my US credit card coverage.
2.0 MediocreDec 24 2018
ScamCons: This place is a complete scam. Do not rent from them. They require non Canadians to purchase their rental insurance (but don’t tell you this ahead of time) EVEN if you have coverage through a credit card or through your own car insurance. So add $15 a day to the price of the rental.
4.8 OkayDec 19 2018
Not the car we requestedPros: The vehicle was clean and comfortableCons: Not even close to the car requested. Reserved a Toyota Yaris or similar but ended up with a Chevrolet Malibu. Horribly large car and not fuel efficient whatsoever. Extremely disappointed.
4.8 OkaySep 10 2018
Airport pickup not apparentCons: The rental place was very difficult to find. It is not on site at the airport. You will not be able to find ‘Europcar’ on google maps. it is called ‘discount cars and truck rentals’. Phone number didn’t work either when I tried calling. The rest of the rental was ok.
10.0 ExcellentSep 1 2018
Pros: Excellent car
2.0 MediocreAug 20 2018
Ghost companyPros: Advertised price.Cons: Company cannot be reached for shuttle pick-up. Nobody answers the phone and voice mailbox is full.
2.0 MediocreJul 22 2018
Horrible experienceCons: I had a Europcar reservation for a car, but it was handled by Discount Car Rental in Vancouver. When I showed up, they had no cars, and only offered me a very large truck with an open flat bed. This did not accomodate my 5 passengers, and the luggage would get wet since it was raining. The manager said I could exchange it the next day or two for the car I reserved, but when I returned, there were no cars. After initally telling me they couldn't refund my remaining rental fee, they agreed, and I went to another car rental company. I would not rent from them every again.
7.6 GoodFeb 2 2018
Pick upCons: Was not told that the pick up site was not at the airport & there was no clear signage as to where to go. Had to ask another rental company & phone in stand for pick up didn't. Had to use my cell to call for pick up.
2.0 MediocreFeb 1 2018
No car provided as committed.Pros: NothingCons: They confirmed a car, but did not provide one.
Pros: When we got to the rental office, they took our information and told us they were taking us to our car. They did not have a car for us, but instead referred our reservation to another company without telling us. We were then given a smaller vehicle for our group which we had TO PAY AGAIN FOR AND FOR MORE MONEY!! We were squeezed into the smaller SUV. This smelled like a bait and switch operation. As we were returning our car, I overheard another man having the same conversation I had a week earlier. NEVER RENT FROM THIS COMPANY UNDER ANY CIRCUMSTANCES!!!Cons: NEVER RENT FROM THEM !!!!!
25% of our users found rental cars in Richmond for $39 or less
Book your rental car in Richmond at least 6 days before your trip in order to get a below-average price
Off-airport rental car locations in Richmond are around 38% more expensive than airport locations on average
Compact rental cars in Richmond are around 50% cheaper than other car types, on average
FAQs about renting a car in Richmond
Some car rental companies in Richmond which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Avis, Hertz and Enterprise
On average a rental car in Richmond costs $60 per day.
In the past 72 hours, the cheapest rental cars were found at Priceless ($57/day), NextCar ($57/day) and Ace ($57/day). In the last 72 hours the cheapest rental car price was found at Ace Unit 426-5300 No. 3 Road V6X 2X9 (1 miles from city center).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Richmond are Alamo (8.8, 181 reviews), Enterprise (8.8, 98 reviews), and Avis (8.1, 109 reviews).
The average gas price in Richmond is $4.69 per gallon over the past 30 days. Filling up a gas tank costs between $56 and $75, depending on the car size.
Standard (Hyundai Elantra or similar) is the most frequently booked rental car type in Richmond.
On average a rental car in Richmond costs $420 per week ($60 per day).
On average a rental car in Richmond costs $1,799 per month ($60 per day).
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).