Reviews for Budget in Richmond
- All reviews 100%
Feb 21 2017
Great car / Bad service
Pros: The car was great. Easy to drive and the perfect size.
Cons: VERY strange experience with the customer service at the rental counter. Firstly, there was a graffiti swastika immediately visible on the clerk's side of the counter on a stack of notecards. Then, the clerk was extremely rude and bullish trying to up sell me on additional features I didn't need and giving me an inaccurate weather report. Finally, the car took nearly 30 minutes to arrive after completing the booking.
Feb 16 2017
Pros: everything was great they treated me awesome and actually gave me a new 4 door Volvo so was good in the snow
Cons: did not have a snow scraper in the vehicle. was difficult as was a ton of snow in Vancouver
Feb 14 2017
Cons: When I arrive the total price was totally different from the shown on the website. I know that the daily rental is that price, but all that matters for the consumers is the real final price, and when I arrived there, without any extra, the price was almost $100 CAD. Terrible experience. I commute for 40 minutes to get the car and left without it.
Feb 14 2017
Did not honor rate
Cons: They spoke fast, were not accommodating, disrespectful, and did not honor the initial rate that they quoted me