Pick-up location | Silver Spring |
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Car types | Compact, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Premium, Standard, Standard SUV, Supplier choice |
Rental locations | 11 |
Airport locations | 0 |
Popular agencies | Turo, Avis, Enterprise Rent-A-Car |
Economy | $30/day |
Compact | $24/day |
Intermediate | $29/day |
Standard | $32/day |
Full-size | $37/day |
Minivan | $47/day |
Full-size SUV | $51/day |
Premium | $37/day |
Luxury | $41/day |
Intermediate SUV | $35/day |
Supplier choice | $35/day |
Standard SUV | $36/day |
2 locations in Silver Spring
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Reviews
8.0 Very good
Sep 2022
2.0 Poor
Oct 2020
Pros:
There didn’t have any cars. Had to cancel my trip and got stranded/had to uber home.Cons:
Don’t rent vehicles if you don’t have them.8.0 Very good
Oct 2019
Pros:
Staff was very helpful. Check-in was smooth.Cons:
I was surprised to learn they only had SUV's available when I arrived. It still worked for me.8.8 Very good
Sep 2019
Pros:
Excellent staff!2.0 Poor
Aug 2019
Cons:
There were no cars. I had to book somewhere else last minute.8.4 Very good
May 2019
Pros:
It was a holiday weekend and cars seemed to be double the price!!One location in Silver Spring
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10.0 Wonderful
May 2021
Pros:
The staff was exceptionally helpful. They were low on cars and initially going to "upgrade" me to a crossover, but when I stressed the fuel economy they turned around a car in minutes that had been returned since I showed up. And then, when I returned after 6 pm (but before the staff left), they accepted the vehicle without question. I also really appreciated that by paying in advance (not sure if a regular Hertz thing or just a limited thing) I was able to save a significant amount over other local competitors that I've used previously. Even with the more limited hours of this small shop, I would definitely consider using this Hertz location again.4.0 Mediocre
Feb 2021
Pros:
Morning staff was friendly.Cons:
No receipt given. Contacted the general customer number who said they would email it 5-10 minutes. It never arrived. They never did. NO RECEIPT. Not the day of. Not the day after. N8.0 Very good
Nov 2020
Pros:
Good staff, super easy pick up and drop off, nice vehicle.Cons:
a little cleaner10.0 Wonderful
Jul 2020
Pros:
The staff was very professional and pleasant.......the Manager was very helpful.9.2 Wonderful
Jul 2017
Cons:
The rental office is on a busy main street, and the pick up/drop off usually requires double parking. The staff is used to this and handles the challenge adroitly, but as renter dropping of a car, it was a little nerve-wracking.7.2 Good
Apr 2017
Pros:
I thought it was a fair price for a day rental. The car was clean.Cons:
I had to wait a pretty long time for the service rep to go and get the car. Both reps were out of the building to get cars for other customers. They should find a closer holding lot.6 locations in Silver Spring
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2.0 Poor
Sep 2020
Pros:
I did not like anything at allCons:
They did not have any cars on the day of our reservation even though we booked our car in advance. The whole point of reservations is to book a car and time slot. They should not do over bookings and inform us in the case of car unavailability so that we can arrange our plans accordingly.5.6 Fair
Aug 2020
Pros:
Staff were friendly.Cons:
Pick-up took an hour. Company is definitely a pandemic profiteer in several respects, one example being their toll policy. Many toll booths only accept E-Z Pass and not cash so the license plate is charged, Enterprise will charge the customer additional fees in addition to the customer paying the toll. I explained were I was going to staff (inter-state) and received no mention of this. I also informed them that I did not own a car and have not driven since the pandemic started. I should have been updated on current procedures concerning tolls. Enterprise is definitely not be my first choice in the future.7.2 Good
Jun 2020
Pros:
The pick-up staff was not friendly. the drop-off staff was very friendly. Also had a problem with pairing phone with media system. Had to go back. Thomas was extremely patient and helpful.6.8 Okay
Aug 2019
Pros:
Staff friendly and helpfulCons:
But car reserved was not ready. Gave substitute car2.4 Poor
Aug 2019
Pros:
Staff not helpful. Booked a cargo van and talked to rep one day before rental confirming pick up time, etc. When we got there - we were told that the van was in for an oil change. Took us 2 hours and driving to another rental location to get the van. Also two discussions with customer svc.Cons:
Everything! Not what I expected from Enterprise9.2 Wonderful
Mar 2019
Pros:
Staff friendly and efficient. No wait when picking up or dropping off the rental.Cons:
Needs more onsite parking designated for Enterprise.2 locations in Silver Spring
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4.0 Mediocre
Jul 2020
Pros:
Staff friendly.Cons:
The car was not clean when I picked up. I saw visible fingerprints on GPS screen, crumbs in the cup holder, and stains on both front seats. About 45 min into my 4 hour drive back to NY, the “!” Icon began to flash indicating the back right tire was low on air. I don’t typically drive so had no idea how to put air in tires or how much. Called Roadside assistance and was on hold forever. Luckily a cop pulled up at the gas station and was able to help me. These things should be checked before customers drive off w the cars. During COVID pandemic I feel that cleanliness should be a priority!3.2 Poor
Oct 2017
Pros:
Nothing.Cons:
First, the office was difficult to locate since it is in a shopping plaza not right on the road as it had been explained. When I returned the car after waiting for the agent to finish his phone call and acknowledge that I was there, the man at the counter was extremely rude. When I questioned the gas prepay refund I was instructed to take it up with the company. That he doesn’t represent the company and that it was expressed in the contract I had read and signed. At which point upon further questioning he provided said pamphlet. I was instructed that I should have read the fine print- and was again told to take it up with the company. Needless to say if I ever rent with Avis again I will be much more explicit in my requests since they obviously conveniently leave things out.10.0 Wonderful
Apr 2017
Pros:
Staff members were AWESOME!!Cons:
Nothing.2.0 Poor
Oct 2016
Pros:
NothingCons:
I went to the dealership and asked how much it would be, including insurance. The man ran my card, checked me in and then told me how much it was. He claimed that he couldn't see the total until after my card was charged. I made him cancel the rental and I went elsewhere. Disgusting.2.0 Poor
Aug 2022
2.0 Poor
Jul 2022
Most popular agency | Hertz |
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Most popular car type | Intermediate |
Average price | $54/day |
Good deal | $41/day |