Cons: Got charged double because kayak gave me price for downtown Hertz when I reserved at Savannah airport
Feb 15 2017
Not a Good pick-up/drop-off location
Pros: The agent at the airport was very accommodating and was able to get me a rental there for easy pick-up and drop-off.
Cons: I was flying into Savannah, GA, and the rental was at the Hertz location near the downtown area. I didn't know that until I got to the airport and tried to pick up my car. Fortunately, the agent was able to get me a rental right there at the airport location. If a person shows they are flying into a location, the rental location should be at the airport or, if not available there, then the one that is the closest. Due to taxes, the cost for the rental was higher also.
Feb 26 2017
Pros: Car was clean inside, but quite dirty outside. I had to clean the windows and mirrors to see safely.
Apr 13 2017
Pros: Nice clean car, good customer service, seamless pickup and dropoff.
Cons: Not sure how this happened, but my rental was for downtown, not the airport. So I had to pay almost 50% more for a smaller car.
Apr 30 2017
Pros: Great service
Jun 1 2017
Check pick up locatiin
Cons: Our flight was delayed due to weather. We didn't realize that rental office was 20 min from airport and closed before we could pick up our car. No cars available from Hertz at airport. We rented from another company at a higher rate & no refund from Hertz.
Jun 20 2017
Pros: Hertz didn't specify or wasn't clear that the car was a $40 cab fair away from the airport! I'm pissed and will never use you again
Jul 4 2017
It was a car so we were able to get from point A to point B
Pros: It was an evonomy car so I only had to fill up on the way back to return it and it wasn't even a full tank.
Cons: The Hertz employee tried to strong-arm me into buying their insurance (which if you read the fine print doesn't really do anything for you). It felt like he thought a group of women were easy prey but he shouldn't be so ignorant to assume we aren't informed and wouldn't be intimidated by his tactics.
Sep 30 2017
Pros: Agent was professional and understanding at the pickup site in town. Car was clean and comfortable.
Cons: Pickup was not at the airport, had to getting a cab and drive 20 minutes to town. Wasn't indicated on website at rental.
Cons: Unknown additional cost. The price that I made with kayak was different with the price that actually charged by budget on me.
Dec 18 2016
Cons: I was emailed my confirmation noting my pickup time was 5pm. I arrived at the Budget car rental at 4:50pm to find the doors locked and office closed for the day. After reading the Center hours I noticed it closes at 5pm. So not only did I receive a pick up time same as the closing time. Even arriving ten minutes prior to that time the center was already closed.
Feb 28 2017
Pros: The staff was very informative and polite. I was suppose to have picked up car at 7 a m did not arrive till 10. They still had a car I could rent.
Mar 8 2017
Pros: not good but the gentalman that helpedme when i returned the car was excelent.
Mar 28 2017
Pros: The second car they gave me was fine. The tow truck came quickly.
Cons: First I had to wait over 30 minutes for a car as none were clean and ready to go. The car I was given never ran properly and I thought I would drive it to the Jacksonville airport and exchange it. Unfortunately It broke down and had to be towed and I had to get a new car. I am a 65 year old with cancer. This is not what I needed.
Apr 23 2017
Strong smell in car...
Pros: Easy to rent through website. Front desk attendants were both very quick. No waiting at all.
Cons: There was a very strong smell in the car, which included a hint a cigarette smoke. Drove car for a week and the smell was just as strong when we dropped off.
Apr 24 2017
Great value on Budget SUV rental for 10 days
Pros: It was very clean and ready when I got there. The price was right.
Cons: Trunk space was not impressive.
May 1 2017
Ran out of cars
Pros: They ran out of cars! I waited for 45 minutes and all the people ahead of me set and fumed as well. Finally I went next-door to thrifty and got a car. It's like a baker running out of flour ! Inexcusable!
May 15 2017
Pros: Nice, fast service
Jun 6 2017
Cons: Car was dirty inside and outside. Only 1 key without the remote to lock or unlock doors.
Cons: We had requested a mini-van with seats that fold flush with the floor. I called and talked with the agent specifically to ensure we had that car type since we were transporting family heirloom furniture. When we showed up, there were no minivans. Only a Ford Transit that had 9 passenger seats, NONE of which folded down at all. Packing the car was a nightmare and put our family furniture in jeopardy.
Mar 25 2016
Cons: Hidden Fees. Lots of hidden fees.
Jun 29 2016
Pros: We had a free upgrade and the staff was so friendly (I believe her name was Julie - at the Savannah/HIlton Head airport!!)
Sep 25 2016
Pros: The local Avis in Savannah was more than accommodating with our schedule. They helped us return the car we drove from Tampa to Savannah after hours with no problems. Wonderful staff who went out of their way to help us.
Oct 6 2016
Efficient drop off location
Cons: car too small for my needs
Mar 28 2017
Great price & convenient even though different dro
Pros: courteous car rental agent
easy pickup and drop off
good value for the money
Cons: French fries were under the driver's seat
Could have been a little cleaner inside
Would have loved to get picked up at hotel to go to place or had the car dropped off at hotel (we had to take an uber to get it.
Sep 20 2017
Pros: Second desk worker was helpful
Cons: My vehicle broke down 40 miles into a 1200 mile trip.
I was on the side of the road and I'm the process of getting a new vehicle for 5 hours.
A new timeline wasn't given for a drop off.
Nov 13 2017
Poor Service at the Savannah Avis
Pros: The vehicle was in good shape.
Cons: The Avis representative in Savannah was extremely rude. We came early to inquire if we could move our reservation up 2 hours. She responded with "You can't come early and expect us to just have a car ready. We don't have any cars coming in until 12:00 or 12:30 so you will not be able to get a car until I clean it which will be about 1:00." I let her know our reservation was for 12:00 and she said she could not guarantee a car for us at that time. She said she had one car available and it was an upgrade (Ford Expedition) and we could take it for $30 a day extra right now or wait until 1:00 (our reservation was for 12:00) and get our original medium sized car. I can't even explain how rude she was.
Pros: The manger intervened to provide assistance. He was very helpful.
Cons: The person at the reservation counter (SAV airport) stated that she was unable to take AAA ,AARP or government discounts at the counter. She was not very helpful. Also, she did not correctly schedule my rental days in the contract. I ended up talking with a manager once I reviewed the contract terms. The manager was able to assist.
Apr 9 2017
Pros: The Enterprise people were very nice.
Cons: I was very disappointed with Kayak as they didn't tell me about all the taxes. I thought I was picking the car up at the airport and had to take a $50. cab ride to the non-airport Enterprise location.
49 travelers who rented a car in Richmond Hill gave the car agency they used an average rating of 6.1