Pros: The rental car was excellent, the time I had to wait almost 2hrs, they did give me 10%, discount but it threw us off by 2 hours, waiting on a car. We still will continue to rent from budget.
Oct 18 2016
No car available....
Cons: I received a confirmation number for my rental and attempted to call the local office at the airport to confirm. I called the local number and was eventually connected with a call center in some foreign land, I'm guessing. They couldn't give me any further information on my rental. I arrived at the rental booth and was informed by the unconcerned-acting attendant that there were no cars available. I spent $200 in cab fares over the duration of my trip. I'll give another rental company a shot at my business next time and see if they can pull it off.
Pros: I liked the Ford Focus Hatch... I think it's by far the best small car money can buy. Prior to this rental I have always been pleased with my experience at Hertz.
Cons: My experience at the counter was sub par. The group was either inexperienced or unwilling to help. They threatened to upcharge at every opportunity. The mykey (I blame Ford partially) was locked and I was unable to listen to audiobooks over a week long rental. I called hertz and went to several locations with no resolutions. This weekly rental was saddening because Hertz did not fix it while it lasted. They wanted to charge me more. I tried saving a few bucks and waisted hundreds in efficiency. I pray that you have a better experience with them.
Pick up and drop off was a nightmare... the car was washed and the interior was NOT cleaned. They refused to come out to the vehicle to inspect it and didn't have an answer for me about TX tolls via tags