Cons: When I came there was no SUV's. So I had to wait more 5 hours to get one.
Jan 7 2017
did not have car ready
Cons: they did not have the car ready and told us to call within 4 hours. this delayed our trip and exhausted us. Instead of waiting, we decided to go to their site and there were a multitude of cars available. They claimed that they did not have cars available, because many people had not returned them from the day before. Customer service was slow and it lagged the promptness needed to get in and out. Also, if you prepay insurance from the US, it will not work. You are obligated to purchase their insurance. Our reservation was worthless.
Jan 5 2018
Disappointed - bait and switch
Pros: Car and experience was fine, but....
Cons: After all was stated very clearly on the confirmation.... The agent at the desk required that I add insurance or not be able to rent the car. Of course, my credit card covers insurance, and this was a shock and dismay (and an extra hundred dollars!). Foul!!!!!!