9.6 ExcellentMar 7 2020
The staff was friendly and helpful. The car had an unbalanced wheel, causing shudder, but at an Alamo office the car was replaced in less than 30 minutes and the journey continued without technical problems.The light of the back compartment was constantly on due to the faulty door switch, resulting to a dead battery during a one week long parking.
10.0 ExcellentFeb 12 2020
10/10 would reccomend the Alamo in Belen near the San Jose Airport. Customer service was amazing, staff was super friendly and helpful, and facilities and cars are clean and well-maintained. We upgraded for a small extra amount per day and were so thrilled with our vehicle (Toyota Fortuner). Upon returning our car to Alamo at the end of our trip, we had no wait at all before our car was checked out, receipt confirmed, and our friendly driver dropped us off at the airport. Will absolutely be return customers for our next trip.Everything was super!
8.4 ExcellentJan 24 2020
Nice suvOvercharged me!!!! Over billing!!!
3.2 MediocreJan 7 2020
If you think your reservation is for 7 people and 3 luggage’s! Make sure it is only purses! We rented a car and the trunk space wouldn’t hold a backpack. Such a scam to upgrade to a bigger car and they tried to charge nearly triple the reservation price.
3.6 MediocreJan 6 2020
The staff in Manuel Antonio did their best to address the issue with the trunk not latching.Reserved an intermediate car but was given a compact at the same rate! I had to argue to get the rate changed. Furthermore, the compact was in bad shape, dings and scratches, no hub caps, and the trunk wouldn't latch. And, they didn't fill it up with gas but gave me paperwork to the contrary. I had to return shortly after leaving the lot to point out the gas gauge.
9.6 ExcellentJan 2 2020
Staff super friendly. HELD the reservation for almost 24 hours once our original flight was cancelled. Can't state enough what a LIFE SAVER this was for our trip. We had 6 passengers and needed a large SUV and I don't think there were any others available during the busy Xmas season. They literally SAVED OUR TRIP by holding that reservation for us...THANK YOU ALAMO!Could have had a bit more room for luggage. It "seats 6" but honestly then there is zero room for luggage. We had to sit 2 in front, 3 in the middle any only 1 in back so that we could put down the seat for luggage in the back.
9.6 ExcellentJan 2 2020
Staff were hospitable and very helpful, especially Ronny. Offered options but did not push anything. Really went right with the full insurance. Roads around Arenal were challenging and felt relieved to be fully insured.
7.6 GoodDec 15 2019
Insurance costs are high and unexpected
8.0 ExcellentDec 5 2019
Staff was superbWe wanted a jeep and got a Nissan we didn't like that much although it was oaky
2.0 MediocreAug 25 2019
Never got to pick up my car. My flight was delayed, they said they couldn't hold my car till the next day, even if i paid for it. And they had no cars available the following day. Sorry, SOL! What kind of rental company "has no cars available"!? Last time i rent from those clowns.