Cons: I didn't realize it until I had left the highway that the car reeked of cigarette smoke. Rental locations near my destination were inconvenient and the day I would have been able to switch vehicles, they were closed. When I returned the car, all they would do for me is give me a $10 discount on my next rental. I am allergic to cigarette smoke and was travelling with small children. We had to borrow a family member's car for our stay and only used the rental to drive 1 hour 15 minutes to and from the airport. I'm very disappointed Budget did not do the right thing.
Sep 14 2016
Great price great service
Pros: Once I contacted budget, they were super helpful about making sure I got the car from their downtown location but was able to return it at the airport location without additional cost. Budget, both the local office I went to on Eddy street, and the national location I called when I was fixing my reservation, went above and beyond to make sure I got the best rate and the car and arrangements that I needed.
Cons: It's not budget's fault, but the KAYAK site included rates and results different from what I was searching for. I was very specific that I wanted to pick up and return at the Providence airport (TF GREEN) ONLY, but I kept getting not only BOSTON LOGAN airport rentals in my search result, but also pricing for various locations all over Providence. That turned out to be so much cheaper in the long run ($145 vs $400, total) and that's peachy, but I only figured that out AFTER I already made the reservation. So, it all came out ok in the end, but it felt disconcerting and a little misleading/difficult to navigate.
Sep 25 2016
Cons: Forced to use a smoking car. Employee at pick up location very rude.
Nov 26 2016
Pros: Good services
Jun 24 2017
Great price, easy transaction
Pros: Helpful but fast and concise staff, upgraded though I was happy with price for original class.
Aug 22 2017
Pros: Was also to promptly drop-off the vehicle
Cons: Didn't appreciate being told, when I mentioned that fact that the USB port didn't charge my phone, that it's not supposed to charge the phone (if it's supposed to do that, then what purpose does it serve?)
Nov 8 2017
Pros: Staff was helpful and nice.
Nov 13 2017
fast, easy rental- friendly staff
Pros: clean car, efficient rental experience. price was not bad given one-way rental
Pros: The gentlemen who rented to me (I wish I could remember his name) chatted with me at the counter at pickup, was very friendly, and went over the insurance options clearly. Carlos, who drove me home after I finished my rental, was a fascinating guy with a fascinating story, which he shared with me appropriately, at my asking. Amount charged was amount quoted. No problems!
Cons: None to speak of.
Sep 26 2016
Good but No cameras
Pros: In good working order and clean (no smoke smell is most important to me). Pickup and drop off were easy; staff were friendly and helpful.
Cons: A bigger car than I wanted and it was hard to get used to especially without a backup camera or proximity sensors. Not a big deal, but would have been a nicer feature than the extra room.
Pros: Pickup and drop off was very easy,very clean and nice car for a ride.good customer service too
Cons: I founded it a little expensive with the insurance
Oct 12 2016
Pros: Car was ready
Cons: Car was disgusting dirty
Nov 11 2016
Will not use Kayak.com for rental cars anymore
Cons: The rates I get upon arrival don't match what Kayak advertises
Mar 26 2017
Pros: Car didn't smell like smoke at least
Cons: They didn't clearly spell out all my options so I ended up paying extra for things I didn't realize I was going to be charged for (like gas). Also the fees for a young driver were not what I had found online. Basically don't book online
May 9 2017
Nice recovery by Hertz
Pros: Kayak kind of messed me up, by giving me a great deal on a rental car for a location OTHER THAN the airport where I was landing. I would have had to take a taxi into town to get the car. There is no reason for this confusion on the website.
Hertz did a good job of getting me into the same car at the airport, only charging me the extra airport taxes.
Nice job, Hertz. Kayak can do better.
Oct 7 2017
Cons: They cancelled my reservation less than 24 hrs prior with no options. I was left high and dry and no car and no other company had cars.
Cons: Scott, the man at the desk, overcharged me and when I pointed out that it was a 2 day rental, not 3, he absolutely refused to fix the problem. He was horrible, very rude, making me wrong. I had my service dog with me & he yelled at me about her. The man should not be around customers.
Jun 4 2017
Avoid this company
Cons: They have canceled my reservation without my concent.
Jul 11 2017
Pros: That the place I went to was able to accommodate me with a standard car. When I returned the car to the airport the lady at the desk was able to help me with my issues at no extra charge.
Cons: When I arrived I was told that my rental was downtown and so took an hour long bus ride there. When the office opened I was told that my reservation had been cancelled and that they did not have the vehicle type (SUV) that I had rented. The person accommodated me, but then called me on the final day and was telling me if I didn't get the car back I would be charged extra. He then told me he was not going to be able to honor me returning the vehicle to airport as I was originally told I could.
Aug 12 2017
Inconvenient and Unclear
Pros: The car itself was fine, although the back seat needed cleaning. And it was ready at the arranged time.
Cons: The agency did not provide any kind of map, and this was the first time I've experienced that in many years with many car rentals from other companies. The local person was not familiar with local roads to help me get started on the trip. He was not as helpful or polite as I'd expect. Another issue is that I was headed to Massachusetts and planned to take the toll road, and the agent in Rhode Island did not know - or at least did not tell me - of the major change in toll collection there. Since it is not possible to pay cash on I 90, I will be receiving a bill for those tolls, plus additions from Avis and possibly fines. When I dropped the car off in Chicago, the office desk had handouts explaining their e-toll fees. But nothing of the sort was offered in RI where it would have actually helped. I will not rent from Avis again, or Budget, which seems to have merged with it.
Aug 22 2017
Didn't get Car Reserved but......
Pros: Honored rental price/cost from Kayak.....got me in Auto that was satisfactory.
Cons: Reservation was cancelled without my notification......Avis couldn't honor Kayak price for SUV/large rental.
I was quite upset!