Pick-up location | Royal Oak |
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Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Minivan, Standard, Standard SUV, Supplier choice |
Rental locations | 6 |
Airport locations | 0 |
Popular agencies | Hertz, Avis, Budget |
Economy | $34/day |
Compact | $34/day |
Intermediate | $36/day |
Standard | $39/day |
Full-size | $41/day |
Minivan | $75/day |
Supplier choice | $36/day |
Intermediate SUV | $41/day |
Standard SUV | $47/day |
2 locations in Royal Oak
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Reviews
10.0 Wonderful
Apr 2021
Pros:
Pickup was wonderfully easy; upgraded from intermediate to a large SUV. Drop off through Dropbox at airport very simple.Cons:
Car could have been cleaner inside and out.2.0 Poor
Apr 2021
Pros:
The drop off process was bad. The Hertz location was suppose to open at 7:30am but nobody was there. There was no drop box to leave keys. I was late for work waiting for someone to show up - they arrived to open the location at 8:15am.Cons:
Customers shouldn't be waiting to drop off a vehicle. All locations need a way to drop off keys. It was unacceptable that I was forced to put my day on hold and be late for work because nobody was at the location to receive keys.2.0 Poor
Mar 2021
Pros:
They did not have a carCons:
They did not have a car8.0 Very good
Dec 2020
Pros:
Friendly serviceCons:
Didn’t get the vehicle I selected, a jeep Cherokee. Needed a oil change so it would keep alarming signs at me.10.0 Wonderful
Aug 2020
Pros:
The were as accommodating as possible to my needs.Cons:
I would like to have know I had an ezpass available and how to use it.10.0 Wonderful
Aug 2019
Pros:
Staff was courteous.Cons:
Explanation of full tank pre pay option. They easily fixed it upon return of the car and were helpful.One location in Royal Oak
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9.2 Wonderful
May 2020
Pros:
Great customer service, clean building10.0 Wonderful
Mar 2022
2.0 Poor
Jan 2022
10.0 Wonderful
Dec 2022
10.0 Wonderful
Aug 2021
One location in Royal Oak
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2.0 Poor
Oct 2020
Pros:
Requested car (premium suv) was not available. No calls beforehand. Arrogant franchise owner.7.2 Good
Sep 2020
Pros:
I like the van.Cons:
It could of been cleaned more we found lottery tickets in the Console10.0 Wonderful
Aug 2019
Pros:
Eric was very nice got me a beautiful car Nissan . It drive very goid thank you for the nice rental.Cons:
Nonething. It wonderful.7.2 Good
May 2019
Pros:
The staff was flexible.Cons:
Customer service. The guy was too busy to provide good customer service both times.4.0 Mediocre
Mar 2019
Cons:
They dont get the cars washed in the winter. My rental was filthy outside.7.6 Good
Oct 2018
Pros:
Very good experience with Budget rental in Royal Oak Mi. I am new to renting a car. process was very quick. I have not driven a car in years ( typically SUV or truck) but for the time I had the Mazda 3 I enjoyed driving it.reservations were made easily and when I needed to extended it 1 day that was easy too.Cons:
I wanted to drop of my car after hours the night before it was due. Called 800 number was told the nearest location to where I was had a drop box for the key. Filled the gas tank got there no marked drop box called 800 number they informed me that no the only drop box was at Detroit metro airport.. This was inconvenient as the following day my daughter had to take time off to get me back there by 7:00 a.m. to drop the car off. There I was told had I called them directly I could have made arrangement for night drop off. I wish at the pick up point they would have told me to call ahead and also the person I talked to at the 800 number gave me correct information.5 locations in Royal Oak
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2.0 Poor
Oct 2020
Cons:
Order was cancelled. No car was available2.0 Poor
Aug 2020
Cons:
not over book cars.5.6 Fair
Jun 2020
Pros:
Rental was good minus terrible wipers and no. Auto start and cruise not workingCons:
Pick up made me wait HOURS with no compensation10.0 Wonderful
Oct 2019
Pros:
Staff was very pleasant2.0 Poor
Jul 2019
Pros:
That they called me within an hourCons:
That they informed me that they had no cars available to rent even though kayak advertised that they had cars for rent, and had me put in my credit card info.10.0 Wonderful
Oct 2018
Pros:
Friendly and helpful staff both at pick up and drop offOne location in Royal Oak
One location in Royal Oak