Pros: The Mitsubishi Lancer rental car was comfortable, easy driving and fuel efficient. Staff patient and helpful with me getting my rental.
Cons: Payless Car rental office seems to have printer problems, not able to get paperwork receipt
Oct 22 2015
Gave me unsafe car in the dark
Cons: I rented a car after work on Friday to take to the eastern Sierras for a long weekend. When I picked up the car it was dark out. They gave me a form to do a car inspection. The car body was fine, and nothing popped out as bad on it (the first car they had me look at needed an oil change). I didn't even think to look at the wheels. I parked it overnight inside garage, then left the following morning. Three hours into our trip we stopped for lunch. On the walk out to the car I noticed a bit of hubcap missing on the front left wheel. It turned out to not be hubcap, but actual wheel! The actual wheel was damaged, exposing part of the bead of the tire. I immediately called payless, and was told to take it to the closest payless (about 2 hours away). After driving for about 30 minutes, I was a bit worried about an impending blowout (on a front tire, no less) and decided to pull over and put the spare tire on. To my frustration, I found that our rental car had no spare tire! Nervously, we drove the rest of the way to the closest payless in Fresno, where we were initially told it would be no problem, and that they would swap cars out for us. The only catch was the car needed to be returned to Fresno?! They did finally offer us a "high millage" minivan, that we could take one way, which we politely declined.
At that point we cancelled the rest of the payless rental and got a one way rental from dollar, that was affordable, drivable, had a spare tire, and the agent was extremely helpful. When we were just about to leave, the payless employee came out and notified us that his manager told him we would potentially be charged for the damaged wheel.
So... Overall, payless rented us an unsafe vehicle, turned our 5-6 hour day of travel into 11, and may make us financially responsible for the whole thing. They haven't yet, but it's a call I'm not really looking forward to.
Nov 9 2015
Pros: Less money.
Cons: Car did not run well. Not very clean. Signs unclear to return.
Nov 30 2015
Pros: The counter person seemed to care
Cons: I reserved an SUV because I was bringing my family. I had a stroller 7 bags 2 kids and my wife and I. We waited 2.5 hours for a car with a 2 year old and an 11 week old out in the cold. They did not have the vehicle I reserved and tried putting me in a Elantra I couldn't even put my stroller in it. Luckily my family drove up and was able to bring their truck to grab my stroller and one bag that wouldn't fit. The answer to the issue by Payless was "sorry" I will lot be using this system or that car rental again if my family wasn't there Me my wife and kids would be stuck
Dec 6 2015
Cons: This was my first time renting a car from an airport. I was not clearly explained the pricing for "full coverage" and found out the cost of my rental was four times the amount I thought it would be. Had I been explained the cost of the coverage, I would not have agreed to it specially since I have my own car insurance. I figured it was just extra coverage, something trivial. Needless to say I was not happy with the end of rental.
Dec 23 2015
Pros: Its alright for 1 day, not sure for longer periods
Jan 8 2016
Pros: Very very good condition and the girl who was working on the counter she is very very good and professional and friendly in Oakland. And Ontario.
Jan 8 2016
Bad Overall Experience
Cons: They never mentioned about the additional fees. A 70$ initial statement turned into 190$. Over that, the car was not in a driveable condition - the brakes were very loose. I returned the car in a day when I was scheduled to rent it for 4 days! Payless never again!
Jan 16 2016
Pros: I loved the Jamie manager at the Oakland airport was the most welcoming and personable ever seen!!
Cons: The pick up was over 2hrs and the staff didn't seem to know what to do with the booking. We were misinformed with renting a better car - the cost did not include taxes and so subsequently we couldn't afford that car. If we'd been better informed from the start, we wouldn't have needed to waste 2hr of our holiday.
Nov 22 2015
Cons: They charged me twice and they charged me more than the promised estimated total cost.
Nov 28 2015
great service, nice car
Pros: We rented a minivan and it came with all the features (automatic doors and trunk, dvd player). We even got the option to pick what kind of minivan we wanted. They were helpful and accommodating and it was a painless process. nice, clean car. cheap rental. a+ by everyone at budget involved. Thanks!!
Cons: a little long at check in...
Dec 29 2015
Pros: The car was new and fun to drive
Cons: Immediately after dropping off my car I noticed j left my house keys attached to the rental key. I was told I have to come back during the day. I have called and showed up and asked about my keys and no one has responded to me. It's been a little over a week
Feb 17 2016
Good price. Bad service.
Pros: The price I paid and the cleanliness and quality of the vehicle.
Cons: Took 2 hours to rent the vehicle and I am a RapidRez member. Received wrong vehicle the first time and had to wait back in line to get correct one.
Feb 21 2016
Pros: Car met all the above
Feb 22 2016
Cons: I was charges $30 more in taxes and fees than the confirmation.
Feb 23 2016
Pick-Up was a nightmare
Cons: Poorly staffed pick-up counter. Budget only had one person, at times two, working at the time of pick-up. Had to wait close to two hours. Not even a simple "Sorry about the wait" was given. Will not deal with them again.
May 1 2016
Took 45 minures to get a car
Cons: The lines were long and there were only two agents and it took too long
May 30 2016
Cons: Couldn't directly reach the rental site. Got soaked for a few extra bucks because they didn't have the right size car.
Cons: This car rental office screwed me on one day of rental cost and, and this is the part I hate (and couldn't reverse), 7 days of "basic insurance". My total bill was more than twice as high as the price I signed up for through Kayak. And they still haven't managed to send me the bill, they just called me and charged my card,
Nov 24 2015
Pros: Great customer service. Really. Car was great for what we needed.
Cons: Some of the pricing was different than what was listed online.
Jan 17 2016
Great car, nice people, a little lacking on the de
Pros: Low mileage Infinity. Pleasant people. Fast return.
Cons: Car looked like it hadn't been cleaned upon previous return. No biggie. A damp rag took care of the drips, dirt, and dust. Sometimes things get missed and this was one of those times. That was only flaw.
Apr 26 2016
Pros: Positive attitudes of staff and quality truck rental.
Cons: Had to book online to get unlimited miles.
Jun 16 2016
Pros: value and ability to drop at another location
Cons: Truck wasn't ready when we arrived. No gas andbhadbto he cleaned.
Aug 1 2016
Pros: Great customer service from all staff. I was very surprised - you typically don't get very friendly, happy and sincere service from most rental companies. This location had great phenomenal customer service and would recommend.
Aug 14 2016
Cons: The drop off fee was more than the car rental fee - big rip off!
Apr 15 2016
Worst experience of my life
Pros: Nothing the price got me there
Cons: The manager was very disrespectful and the car reeked of marijuana and the mgr tiffany is unprofessional she told me my rate on a premium was wrong it should've been higher and made me feel undesired as a customer I'll never go back there.
Sep 2 2016
Pros: The staff was very friendly and the service was fast.
Aug 23 2016
A minor hiccup or two, but good value
Pros: The car seat was brand new and the vehicle was clean. The gentleman who helped us into the vehicle understood our initial frustration (as our flight was delayed + I lost my license somewhere on a SW flight) and was quick to help us move through the process. We did receive a upgrade as the class of vehicle we had ordered was unavailable.
Cons: Just a couple of things - 1) Customer service wasn't terrific on the phone. When we tried to make an adjustment, we were told - "just do it when you get here".
2)Not a fan of the Dodge that we had as it just isn't a well put together car. When we brought it back, we were accused of damage - as a plastic piece was out of place along the front bumper. When I placed a finger on it, it popped back in. The guy was just doing his job pointing something out, but not only did it handle poorly - it didn't hold up well (I know for a fact I didn't hit anything).
Cons: Poorly trained and understaffed. Took 40 minutes to both check in and out. There was an error on my bill that I had to resolve inside. My car smelled like stale cigarettes.
Jul 11 2016
Cons: Call customers in advanced to let them know that the car reserved is not even available
Jul 18 2016
Cons: When we picked up the car we (and several other announced customers) had to wait 40minutes for a car to be brought: there were no economy car and the manager refused to upgrade us.
Jul 18 2016
FAIL FAIL FAIL
Pros: Counter person was nice and professional.
Cons: THERE WAS NO FULL SIZED VAN AVAILABLE. MESSED UP PLAN FOR 9 PEOPLE. WILL NOT USE NOR RECOMMEND TO ANYONE EXCEPT MY ENEMIES.
Aug 2 2016
Cons: Car was not reserved. Had to wait an hour to get a car, which made me two hours late to my destination due to additional traffic at the later hour. Personnel were insolent and uncooperative in working to resolve my concerns and issues.
Aug 9 2016
Cons: After waiting over an hour I had to take a car that was 2 levels down from what I reserved and paid for because that was all they had. It was dirty inside and out, had high milage (37.5K). Tires were worn past the point of needing to be replaced, passenger front was broken and unusable. Back seat was so filthy I had to buy a beach towel to put on it so people could sit on it. NEVER RENT FROM FOX RENTAL CARS.
Sep 25 2016
Wait and wait some more
Pros: Car OK. Staff in difficult position awaiting card. Understaffed.
Cons: Waiting 1 hour + to get car
Sep 27 2016
Pros: The pick up and drop off were easy.
Cons: The cars condition was pretty bad. It had all kinds of minor damage all around as well as a burn mark in the drivers seat. The front drivers side fender was slightly loose and not properly attached. The car also should have had a Key FOB to lock and unlock the door, we were only given a key. Overall not a happy customer.
Pros: The price was the best on the lot! Friendly staff too at Oakland airport!
Cons: A little slow at the pick up, but thats to be expected these days...
Aug 18 2016
Cons: Price I paid,dollar was 17 percent cheaper
Aug 22 2016
Pros: It was so easy since the beginning, with the reservation and the pick up, at the pick up place my sister in-law didn't feel comfortable with the car we originally reserved and they gave us a car where my sister feel comfortable to drive and we end up paying less. Thank you kayak and Alamo rental place in Oakland.
Sep 12 2016
Pros: Pickup was simple and they had someone help direct you to the rental. Dropoff was quick and simple as well.
Sep 29 2016
More efficient vehicles
Pros: Car had enough room and was comfortable. Operated well and had no maintenance issues.
Cons: Really would like to see more electric vehicles or for a ride like I took(over 1000 miles) at least a hybrid option
Pros: Good value on a one-way rental (pickup downtown / return to the airport.) And the drop-off at SFO was very quick, with efficient and courteous staff.
Feb 20 2016
Cons: The drop off in Oakland Airport is very confusing to find the correct entrance to their parking lot, but not too bad.
May 2 2016
Don't rent from AVIS!
Pros: After waiting in line that didn't move for over 30 min, we went to Alamo! We got the same car, cheaper and in and out in 10 minutes! Avis was understaffed and lacked customer service!
Cons: AVIS lacks customer service! We were sched to pick up our car at 9 am. There was a line of 12 other people a head of me, the person at the front of the line had been waiting for a hour!!! Horrible service!!! Never Again!!!
Sep 12 2016
Cons: Slow lines checking in, car was covered with splashed bugs in the front, the in convince of waiting for a bus going and coming, and the crowds/lines there
Pros: Fairly easy pickup and drop off. Car was clean inside but not in the best shape on the outside.
Cons: I feel a bit cheated, I made a reservation for a compact car but I got a Toyota Yaris, which I'm pretty sure belongs in the economy category, which is below compact. There was not a good selection of cars to choose from.
Sep 11 2016
Pros: I was given the car I was told I would have
Cons: There was alot of aggressive up selling. The car class i was told I was getting was inaccurate.
Sep 15 2016
Poor service and product. Never again
Cons: One clerk, do 30 min pick up. Cars not ready. Reserved mid size. Given compact for same price.
Sep 26 2016
Right on Time!!!
Pros: I was impress that the service was prompt for myself... The agent was very knowledgable and helpful for I did book a day later and was able to obtain the same rate... Excellent job!!!
Cons: The wait time picking up the car. The transmission felt like it was slipping when you take off, Burnt hole in the back seat and the rubber window strip on the windshield of the driver side was coming off.
Aug 17 2016
Pros: The Ford Mustang convertible was brand new, very clean and tons of fun! Hertz provided excellent customer service, easy pick up/drop-off.
Pros: It was so easy to drop off the car. Easy to access and the shuttle to the airport was quick.
Nov 29 2015
Excellent and speedy
Pros: Most everything
Sep 20 2016
Bait and Switch
Cons: You bait and switched me. When I reserved online the price was $215. When I returned car in SFO you charged me $381. You defrauded me. You owe me $186
My name is Michael HalloranMy RR was 185911180
My RES was H0594160696