Cons: they didn't have any cars and no one to pick me up had to go to airport and pay 50% more
May 2 2017
Pros: Car was good quality and as expected
Cons: Promises from the car representative. Promised a drop off at the end of the trip which did not happen. Stated that the insurance would be for 2 rental days, but charged for 3. It was unacceptable practice.
Jun 2 2017
Pros: Vehicle was fine
Cons: I ordered car on kayak from Charleston WV Airport. When I got there, they told me I was supposed to be downtown. How would I know the address s for a different location? I'm from NY. My rental went from 150 to $220 because no small cars were available at the airport. I feel I should get $70 refund. Plus, gas was way more expensive for large SUV
Aug 29 2017
Cons: My reservation was made for the downtown location. Not the airport as my search requested
Pros: Scarcity of vehicles caused upgrade. Quick check in.
Cons: Long long slow slow line. Slow computer system. Multiple people in training.
Aug 19 2017
Charleston is small
Pros: Everything was satisfactory.
Cons: The signage directing you were to return your call could've been better. You just park your car wherever you want, make note of the mileage and fuel. And take an elevator or stairs to the first floor and return your keys. There is nobody around.