Fine experience minus the AC that needed a tune up
Pros: Picking up and dropping off the car was straightforward. The process was simple, I selected the car online and picked it up nearby. The car had XM radio which made the trip to LA more enjoyable, and it drove very well.
Cons: The car we selected in SF had an AC that did not last but 20 minutes before it was blowing hot air. As a result, we had to detour in San Jose to the airport to exchange the car for a new car. It was difficult to find the car entrance at an unfamiliar airport. Once we did the car switch out was simple, though no additional services or upgrades were provided. We then left the airport and were stuck in rush hour traffic. This added 90 minutes to our drive from SF to LA, I was very upset but have since calmed down, I wish the AC had been tested prior to my pickup.
Oct 7 2016
Off Site Parking is a Hassle - location closes at
Pros: It was the only reasonably priced option.
Cons: Hertz customer service at the airport location was not great - there was no line and, without asking me a single question, directed me to use the kiosk where it turned out I needed to see an agent and wait in the line that formed after I had been sent to the kiosk.. I asked if I could return to the airport and they said no. My return was at 6:15 which meant the car HAD to be returned to the airport location. The agents at the McDonnell Road location (at the airport) were jerks.
Oct 27 2016
Cons: i've been given the car with lot of delay.
i lost my sd card with important files inside, and nobody wanted to help me to find it back.
Dec 29 2016
Difficult access to pickup point
Pros: We liked the car condition and the value for money
Cons: We booked the car from San Francisco airport. However the pickup location was in a place of difficult access, few kilometers far from the airport. We tried to change the pickup location but this was impossible. Also customer service (via phone) was poor and not helpful.
Jan 5 2017
Pros: By far the cheapest company to rent a car. We were really happy with the car's excellent condition and had a lot fun driving it.
Mar 2 2017
Pros: I missed my flight + i was delayed so i got to the agency after they were closed, even though i called in to make sure they woukd hold the resevation. They said it woukd be held for 24 hrs but never told me the agency would close at 6. So it cost me 10 cab to the agency + 36 bucks to my hotel. WILL. EVER USE KAYAK AGAIN.
Cons: I missed my flight + i was delayed so i got to the agency after they were closed, even though i called in to make sure they woukd hold the resevation. They said it woukd be held for 24 hrs but never told me the agency would close at 6. So it cost me 10 cab to the agency + 36 bucks to my hotel. WILL. EVER USE KAYAK AGAIN.
Mar 3 2017
lack of email communication about off-airport big
Cons: the email communication about this being an off-airport location was non-existent and very problematic. i searched for a car at SFO and was presented with a location with an "airport road" address. we took the air train to the last stop to hertz and were told we had to go all the way back to a terminal and then catch a cab to this (2nd) hertz location. the whole ordeal took more than an (extra) hour and my pregnant wife was not pleased therefore NEITHER WAS I.
Mar 4 2017
Was ok, big car, just not easy to access place
Pros: Big Car, ready when I arrived to pick it up.
DropOff was quickly done
Cons: Access was not easy to that renting place as not at airport in fact and at airport they were not aware of that place.
They were not so quick but ok.
Not letting any choice of and was consuming a lot, so big was not needed but hadn't choice.
Mar 29 2017
Lousy pickup process, good dropoff
Pros: Drop-off was easy, pleasant and efficient
Cons: In pickup, staff was rude, not helpful.
Apr 6 2017
Pros: -Agent who handled our rental was very good
Cons: -Didn't have the car i expected and only two cars left in lot to select.
-Auto check in very slow to connect to an agent..
-Cars exterior was washed however the glass on the inside of tbe car hadn't been washed for some time, very hard to see in sun and at night
- no receipt at turn in, system was down.
Pros: Nice car, clean, drove well. Plenty of trunk space. Only problem was getting the gas cap to open and same problem with the trunk. Otherwise couldn't have been happier!
Oct 1 2016
Wrong location double the price
Pros: When is search for a car for my trip to San Francisco and typed in SFO as the city I was surprised to find when I landed that the pickup was not at SFO was not reachable by Bart or the air-train. My only option would be to take a cab for probably $20 each Direction not to mention they'd be annoyed and having such a short trip after they'd waited in line. The price quoted was $78 total for 2 days which is great. But because I had to basically rebook it to get a car to and from SFO the rate was more than 130 and with all of the extra airport taxes AirTrain tax in tourist tax it was over $200. Unlike the inclusive quote that I be given for the other location. The manager was helpful and got it down as low as she could but this is far more expensive then the kayak price I was quoted
Cons: See above
Oct 17 2016
Pros: Able to upgrade to better car.
Cons: Location-no shuttle from airport.
Oct 31 2016
Charged for gas even though the tank was full
Pros: The car was clean, gas efficient and reliable.
Cons: Expensive to rent, plus I was charged $90 extra for gas charges even though I had filled the tank before drop off. It took two weeks to get the credit back on my account after providing backup for the the gas purchase and waiting for the manager to get back to me on the charges.
Nov 12 2016
Pros: Great service all the way through!
Cons: Everything was great!
Jan 5 2017
Pros: the price for picking up off the airport was significantly better.. super close by.. $20 cab ride to save hundreds of dollars