South San Francisco Car Rentals

Pros: The car they gave me had a heater that didn't work. When I went to exchange it for which I had to pay toll charges and gas, they wanted me to go the gas station to fill the tank...I already paid them for a full tank of gas and this took almost two hours out of my day. When I refused, the supervisor begrudgingly agreed that I could return the second car with the same amount of gas as the first. No apology, no special acknowledgement of fault or accommodation for my inconvenience (I missed something that was important to me). Their call center was no help they said just bring in the car and exchange it. The second car was okay, but the interior was not very clean. There was 1/2 hour delay for the shuttle returning to the airport which cause stress getting to my flight on time. the rental center is about 15 minutes drive to the SFO car rental center. I thought I was renting a car on site at the airport rental center. If it had been clear that this provider was off site I would have picked another company because I was traveling with a dog, the additional transfer and time was not good. I do not recommend this service!

Cons: I saw no outstanding qualities with this provider that exceeded expectations.

Very inconvenient

Cons: They are pretty far away from the airport, and the shuttle doesn't run nearly often enough. They closed at midnight, and we had to wait until the next day, even though we watched all of the other companies' customers pick up their cars. When I did get there the next day, the parked the shuttle (it was actually there!) right in front of my car and made me wait (again) until it was moved. It's was all just very inconvenient and added a lot of stress and time to the trip.

Cons: They didn’t have a car for me even though I pre paid and had a reservation

No Cars available, no notive given

Cons: I waited at the rental car center until the Advantage shuttle showed up. She notified me and another customer that she had been instructed to not pick up any more customers because there were no cars available to rent. I ended up having to rent a vehicle with another agency on the spot, and because it was the day of, I ended up paying almost $100 more than the reservation I had made with Advantage. First problem: there should have been a car available as I had made the reservation a month ahead of time. Second problem: I was not able to reach a person to confirm that there really were no cars available so I had to take the word of the shuttle driver. Third problem: I did not receive an email, phone call or text message to inform me that there were no cars available: VERY poor customer service!

No rental

Pros: There was no car for us to pick-up and we didn't even find out until after waiting 45 minutes for a shuttle that says it comes every 24 minutes. I am currently contesting to get my money back from carrentals.com and have been waiting 3 days now for their verification of my claim. Extremely dissatisfied with both Advantage and carrentals.com