Cons: The fact the car rented didn't have a full tank of gas when picked up and was told I had to bring back with with a full tank. Now as a customer I have to pay for the last person's trip.
Jan 1 2017
Pros: Excellent customer service and very professional.
Jan 4 2017
A lift to terminal would be nuce
Pros: Would be nice to have a lift to the terminal in lieu of pulling our bags
Feb 8 2017
Couldn't have been better
Pros: Convenient from pickup to drop off
Cons: No complaints
Feb 14 2017
Nov 1 2016
Pros: Fast and smooth
Cons: You charged me more than the reservation quoted
Nov 26 2016
S Tryon Location
Pros: Great service, made our trip easy!
Jan 24 2017
Quick and dirty, emphasis on DIRTY.
Pros: Fast and simple process
Cons: old cars, and lack of information.
Sep 11 2016
Excellent Experiences - and it's my 3rd rental in
Pros: I was greeted promptly and my car was ready. The agent was cheerful, courteous AND surprised me with a great upgrade. Enterprise is my "go-to" company for value and customer service. Their prices are always competitive if not better than their competition and their commitment to their customers is excellent.
May 24 2017
Pros: When I got to the airport I was upgraded. Very nice surprise. Very smooth pick up and drop off
Cons: The waiting time on the pick up was a little long but good staff
Jul 11 2016
The car was dirty inside and out
Pros: Taylor Spreitler
Cons: The car was dirty they should have gave me something bigger it's only for one day rental and I didn't like the color
Aug 30 2016
Pretty good experience
Pros: My car was ready when I arrived. The man who helped me to check-out the car was helpful. The gentleman who helped me with drop-off was really nice (just overall friendly and helpful,) but I had to wait a while for him to come help. I believe he may have been helping someone else. The price to re-fill gas at drop off was very competitive and I should have taken advantage of that.
Cons: The car wasn't as clean as I thought it was going to be. There was someone empty dry cleaning bag in the trunk. Exterior of the car looked like it was probably washed 48 hours prior and there were water spots all over. It wasn't a filthy car or anything, but just not as clean as I was expecting.
I did have to wait more than 5 minutes for someone to help me with dropoff, but I suspected the person was probably helping someone else outside. When he did come to help he was helpful and had a great attitude.
Hertz didn't have a record of the insurance policy I purchased when I booked on Kayak. It might be a good idea to let the car services know when one of Kayak's customers purchases the insurance policy. Some mild confusion was created when the gentleman at checkout started talking about insurance options and I told him that I already purchased insurance, but he didn't have a record of it. We looked at the record I had brought though and it wasn't that big of an issue.
Also, Kayak's survey (this survey) should have a rating for Customer Service. So many issues are resolved just by quality customer service, and this is a service orientated business.
Nov 14 2016
Car Exterior very dirty.
Cons: Car Exterior very dirty.
Apr 20 2017
Pros: The amount I paid and the fast service was great.
Cons: The car was full of dog hair from the previous renter I'm assuming. When I first saw it I thought it was just a little but but oh noooo... it was everywhere!!! Like how did the clerk miss that??? Like what if I was allergic to dogs???? I had to rush and leave so I didn't have time to switch the car out.
Jul 4 2017
Pros: Car was available at local hotel for pickup and drop off
Mar 21 2017
Cons: I made it very clear the day before my trip that I needed a small car and the time I would arrive to pick up the car. I arrived only to find a note on the door saying back in 5 minutes and waited 40 minutes. I did not get what I had asked for and was given a choice between 2 vehicles which I was extremely unhappy about. Out of desperation I chose the somewhat smaller of the two, but found it a bit difficult to drive. I am very angry at how this was handled.
Oct 11 2017
Always great customer service
Pros: I love renting my vehicles from here this is the only place I will rent from,I actually drive 30 plus miles to rent from here of course I can rent from other companies close to my home but I rather rent from here because I’m treated like a valued customer Sharon and John knows how to treat a customer right. Hertz concord is the only place I will rent from.
Cons: Customer service could use improvement, otherwise a wonderful experience.
Oct 28 2016
Great car and experience
Pros: The car was very clean with a lot of great features. Exactly what we needed for our trip. Great service at Avis!
Cons: I was under the assumption that I'd be renting a Ford Fusion, but got a Chevy Malibu instead. It was still a very nice car.
Aug 12 2016
Pros: Its literally just a corner desk in the Sears Auto Center so there's not much to review. The employee was nice and efficient.
Cons: Located in a mall but I wasn't aware of that. I had to call the Avis location when the GPS took me to the mall parking lot. I thought maybe the GPS was wrong. When I called, she informed me that they were located in Sears in the mall. It would be helpful to have that information on the paperwork, but thanks to smartphones, it was just a slight inconvenience.
Cons: We were purely dissatisfied with the whole incident with Budget and will not use them again. Nor will we recommend them to our friends or family.
Mar 1 2017
Cons: A mistake while pickup . They ask-me double of initial cost .
About 55$ . I said no .
Dec 5 2016
Easy, fast, super friendly!
Pros: The concord Airport is very small, the rental car options are right next to baggage claim, and the rental cars are directly outside. No shuttle and no long walk. Our car was clean and in great condition. Everyone on the staff was super friendly and helpful.
24 travelers who rented a car in Concord gave the car agency they used an average rating of 8.1