Surrey Car Rentals

Cons: Too pricey

Cons: They didn't have any vehicles that I had reserved. It was a trick just to get youbthere and then bait and switch. The agent was rude and even a bit arrogant. I would never consider renting there again. I went around the corner to Avis and got a cheaper price for a larger luxury SUV.

Cons: I reserved a mid-sized sadan, only to get there and they only had one vehicle left, a mini-van. It's wasn't cleaned well and there was a tire pressure light on. Heavier on gas as well.

Cons: They didn't have the vehicle I requested, the vehicle they gave me wasn't ready, the gas tank was low and they were slow. When renting for business things need to be efficient and quick!

Cons: Didn't have the car I wanted and reserved. Instead they gave me a gas guzzler and it wasn't even ready. Gas was at a quarter tank. The process in getting the car was very slow.

Cons: Not knowing insurance costs up front

Cons: Never ever again will go to this place!!!! Staff is really rude

Cons: I like to be alerted when there is a better option price wise and locations

Cons: changed the place I pick the car without any notification. I could not pick the car at the airport so waste of time and my money

Cons: TL;DR DO NOT CHOOSE THIS RENTAL LOCATION. IT'S A SCAM This specific Thrifty location should be black listed. I called them by phone to let them know I was going to be 20 minutes late. They told me my car wasn't there, but it WOULD be at 3pm (3h late). Fine with me. I called back at 2:30 to verify my car was there. This is where the Thrifty representative was horrible! I was informed that there were no cars for me. I asked how can this be, I have a confirmed reservation. She said all the cars were rented in the morning. I inquired about brining in a car from another location but she insisted there were no cars available. We went back and forth. I was firm, but not once did I raise my voice, swear, or sound aggressive. I was just trying to find a way to get a car because I needed it to go visit my family for the Easter long weekend! Eventually she hung up on me!!!! I called back and she picked up the phone and hung up. I called several times and she either didn't answer, immediately put me on hold, and or just picked up and hung up. The end result was that I was left stranded in Vancouver, away from family for the entire Easter weekend. All other rental cars were booked and or too expensive for me.

Cons: Pickup Thursday before long weekend took forever. Car seats were stained and gross.

Cons: EVERYTHING!!!!

Cons: Finding the Enterprise counter among the multitude of car dealerships was onerous and time consuming, both coming and going. The car jerked when starting from a dead stop and was generally sluggish. Returned the car after closing, so have no bill as yet.

Cons: Pickup chaos Pickup location is miles from anywhere and quite hard to get to (took over an hour from central Vancouver on public transport)

Cons: I book car and i have conformation number when i got to pick uo they said no car available . I book my car two days before and why you give conformation number if you dont have any car available

Cons: You booked the wrong city and then I couldn't get a car

Cons: My car was scheduled for 6pm. I didn't realize that they close at 6 as well, by the time I got there for a pickup, they were closed. I delayed my trip until next morning. When I got to Hertz for pickup in the morning, they didn't put any effort into getting me a car instead told me very rudely that they are sold out.

Cons: There was no car availabl at all; was rudely told to call back to check if there will be car available later that day which I did not bother