Pick-up location | Surrey |
---|---|
Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Minivan, Premium, Standard, Standard SUV, Supplier choice |
Rental locations | 16 |
Popular agencies | Dollar, Hertz, Thrifty, Ace, Enterprise |
Economy | $48/day |
Compact | $49/day |
Intermediate | $50/day |
Standard | $48/day |
Full-size | $51/day |
Minivan | $88/day |
Premium | $97/day |
Compact SUV | $55/day |
Intermediate SUV | $55/day |
Standard SUV | $55/day |
Supplier choice | $59/day |
4.6
Okay
46 reviewsCleanliness
4.6
Comfort
4.6
Pick-up/Drop-off
4.6
Value for money
3.3
4 locations in Surrey
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Reviews
10.0 Excellent
Feb 2021
Pros:
Everything was perfect! Very good car! Great condition! New and clean! I loved!Cons:
The could be better.. but not to bad for a good car!2.0 Mediocre
Dec 2019
Pros:
Absolutely nothing.Cons:
They could have charged me the agreement rate but tried charging me more... so I left and went somewhere else. Would never recommend this place to anyone unless they want to spend money for no reason.2.0 Mediocre
Apr 2019
Cons:
They had no rental for me called m at 930 am and told me2.0 Mediocre
Feb 2019
Pros:
Nothing horribleCons:
I placed the rental for a awd suv They called me after and tried to put me into a minivan which is fwd, the guy said he would call me back in 30 min with a different option, I never received a call back, I ended up calling Avis directly and renting from them.2.0 Mediocre
Jan 2019
Pros:
Nothing. The staff was inflexible, rigid and rude.Cons:
Rigidity, lack of flexibility and rude attitude.8.0 Excellent
Jan 2019
Cons:
They miss committing and not able to provide the required vehicle. I called them and confirmed my reservation but at times of pick vehicle they don't have a booked vehicle6.2
Good
27 reviewsCleanliness
6.8
Comfort
6.7
Pick-up/Drop-off
6.8
Value for money
6.3
4 locations in Surrey
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Reviews
9.2 Excellent
Aug 2020
Cons:
Better rates.. but other than that service was excellent5.6 Okay
May 2020
Cons:
Car was not cleaned garbage found in the car along with 1/2 empty water bottles in the car4.0 Okay
Nov 2019
Pros:
The staff was very friendly and fats.Cons:
The car...smelled of smoke, wipers need to be replaced, brakes were almost gone.6.4 Good
May 2018
Pros:
Staff were fairly friendlyCons:
The car was not ready for me. I had let them know that I would be collecting it the following day and when I arrived they were still washing the vehicle. They gave me a bigger car and as I was in a hurry I had to return later to exchange for the smaller size which I wanted. Took a long time to do the paperwork when I picked up the car and 20 minutes to do paperwork when I returned it. They then asked if I had smoked in the car as there was a smell of smoke. It had had this smell when I collected the car.2.0 Mediocre
May 2017
Cons:
My car was scheduled for 6pm. I didn't realize that they close at 6 as well, by the time I got there for a pickup, they were closed. I delayed my trip until next morning. When I got to Hertz for pickup in the morning, they didn't put any effort into getting me a car instead told me very rudely that they are sold out.2.0 Mediocre
Apr 2017
Cons:
You booked the wrong city and then I couldn't get a carAce
5.3
Okay
4 reviewsCleanliness
4.6
Comfort
5.3
Pick-up/Drop-off
5.3
Value for money
6.0
One location in Surrey
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2.0 Mediocre
Jul 2022
8.0 Excellent
May 2022
6.0 Good
Apr 2022
1.9
Horrible
9 reviewsCleanliness
1.9
Comfort
1.9
Pick-up/Drop-off
1.9
Value for money
1.9
One location in Surrey
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Reviews
2.0 Mediocre
Oct 2017
Cons:
They decline to give the car . They said there is a glitch in the booking software ..I had to go to other rental and pay extra ..6.8 Good
Apr 2017
Pros:
The vehicleCons:
Pickup chaos Pickup location is miles from anywhere and quite hard to get to (took over an hour from central Vancouver on public transport)2.0 Mediocre
Apr 2017
Pros:
Nothing is there which i likeCons:
I book car and i have conformation number when i got to pick uo they said no car available . I book my car two days before and why you give conformation number if you dont have any car available10.0 Excellent
Jan 2016
Pros:
Great price on an SUV. They put us in a Jeep Sahara (?). Very clean and very comfortable.1.9 Horrible
Sep 2021
2.0 Mediocre
Oct 2017
Cons:
They decline to give the car . They said there is a glitch in the booking software ..I had to go to other rental and pay extra ..6.8 Good
Apr 2017
Pros:
The vehicleCons:
Pickup chaos Pickup location is miles from anywhere and quite hard to get to (took over an hour from central Vancouver on public transport)2.0 Mediocre
Apr 2017
Pros:
Nothing is there which i likeCons:
I book car and i have conformation number when i got to pick uo they said no car available . I book my car two days before and why you give conformation number if you dont have any car available10.0 Excellent
Jan 2016
Pros:
Great price on an SUV. They put us in a Jeep Sahara (?). Very clean and very comfortable.One location in Surrey
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8.8 Excellent
Jun 2019
Cons:
Quick and easy pickup and dropoff location for me10.0 Excellent
Jun 2017
Pros:
The SUV performed fantastic all the way to Kelowna, Perfect vehicle for our trip through the mountains2.0 Mediocre
Mar 2017
Pros:
The manager was rude, cancelled my booking8.8 Excellent
Jun 2019
Cons:
Quick and easy pickup and dropoff location for me10.0 Excellent
Jun 2017
Pros:
The SUV performed fantastic all the way to Kelowna, Perfect vehicle for our trip through the mountains2.0 Mediocre
Mar 2017
Pros:
The manager was rude, cancelled my bookingOne location in Surrey
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6.8 Good
Mar 2019
Pros:
Best price in the lower mainlandCons:
Car was filthy (half eaten smelly fast food in the trunk!) but I guess you get what you pay for?8.0 Excellent
Jul 2017
Pros:
Despite all the negative reviews from other customers, I find my experience with thrifty car rental smooth, I had to wait a bit for my rental car, but the agent was courteous enough to extend three hours on my return time, so I'm very pleased with their service!2.0 Mediocre
Jun 2017
Pros:
Went there and was told there's no car available even though I had a confirmed reservation!!!!! Horrible worst experience everrrr. Missed a wedding because of your company. Complete fraud!!!!Cons:
EVERYTHING!!!!8.4 Excellent
May 2017
Pros:
Very happy I need more choices and cheaper prices .Cons:
I like to be alerted when there is a better option price wise and locations6.4 Good
Apr 2017
Pros:
Cheap prices, easy drop off. Had a small chip in windshield from highway driving- covered by full insurance thankfullyCons:
Pickup Thursday before long weekend took forever. Car seats were stained and gross.2.0 Mediocre
Apr 2017
Pros:
Nothing.Cons:
TL;DR DO NOT CHOOSE THIS RENTAL LOCATION. IT'S A SCAM This specific Thrifty location should be black listed. I called them by phone to let them know I was going to be 20 minutes late. They told me my car wasn't there, but it WOULD be at 3pm (3h late). Fine with me. I called back at 2:30 to verify my car was there. This is where the Thrifty representative was horrible! I was informed that there were no cars for me. I asked how can this be, I have a confirmed reservation. She said all the cars were rented in the morning. I inquired about brining in a car from another location but she insisted there were no cars available. We went back and forth. I was firm, but not once did I raise my voice, swear, or sound aggressive. I was just trying to find a way to get a car because I needed it to go visit my family for the Easter long weekend! Eventually she hung up on me!!!! I called back and she picked up the phone and hung up. I called several times and she either didn't answer, immediately put me on hold, and or just picked up and hung up. The end result was that I was left stranded in Vancouver, away from family for the entire Easter weekend. All other rental cars were booked and or too expensive for me.AliGo Rent A Car
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Surrey
Budget
No score is available
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Surrey
Europcar
No score is available
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Value for money
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One location in Surrey
Routes Car & Truck Rentals
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
-
One location in Surrey