Cons: Took my cat on my trip. They told me they have a no pet policy after I returned the car and wanted me to pay extra for clean up. I cleaned the car and they did not charge me extra. They also mentioned they have a no smoking policy. There are no no smoking stickers in the car (I don't smoke, just an observation). I looked through the contract. It does state no smoking but I did not see anything about pets. I normally return a car fairly clean so I probably should have cleaned the cat hair in the car in the first place to be honest.
Jan 14 2017
Pros: Chevy Sonic Very High Quality economy car. What a great ride:-)
Mar 27 2017
Pros: Great experience.
Apr 1 2017
Tank wasn't really full at st start
Cons: While the gauge read full, the gauge dropped 3/8 in 60 miles. I topped it up to determine mileage. 15.8 mpg. It was not full at start. Rest of trip was 24 mpg, in line with what I expected. Previous driver did not top off, and hertz didn't check it obviously.
Apr 30 2017
Pros: Nice people, good prices
May 3 2017
Cons: A flight was delayed from Chicago to Wichita. I called and talked to Hertz at 10:30 pm and they told me someone would stay at the airport so my candidate coming in would have a car. The candidate ended up at the airport at 2:00 a m and Hertz was closed so he rented a car from another company. I have not figured out to get a refund.
May 18 2017
No insurance needed
Pros: Everything about the car rental was awesome - just wish I didn't waste my money on the insurance. The agent was helpful and friendly. Pickup and drop off both went quickly and without a glitch. It was very nice having the cars right at the airport rather than needing to be transported to an off site location!
Jul 5 2017
Easy rental deals
Pros: Great gas mileage. clean, nice ride.
Cons: No free place to park my car while renting.
Aug 5 2017
Cons: Charged the wrong amount. charged me more than was agreed
Sep 12 2017
Wow does this company nick and dime you!
Pros: The car and pick-up/drop-off were fine
Cons: The original price online was 49.90. When I added some insurance and prepaid the fuel, they levied a whole bunch of taxes and fees and it added $125 to the rental. Maybe all car rental places do this kind of stuff but, wow, was I disappointed with how much they charged. Would not rent from Hertz again. Customer service was very rude and impatient as well. What a disappointment!
Pros: The car was okay after I cleaned it but it was sluggish and the cruise control did not work.
Cons: Was a okay ride but the DVD player was not working correctly without the remote that they do not give you because they do not want you to lose it. The cruise control did not work and they did not have a way to fix it unless I sat and waited with the car. The check out process they make you sign for the car saying everything is okay before they will take you out to see the car.
Mar 8 2017
Pros: Loved the car and all it's features
Cons: No dislikes
May 3 2017
Pros: Great van very comfortable
May 16 2017
Pros: The suv was better than expected and got great gas mileage.
Jun 17 2017
Pros: I like the space, cleanliness, AC worked great
Cons: The van had a very hard time going up the mountains. The minimum speed was 40 and the van was maxing out at 30
Nov 28 2015
Pros: I did not like that there was no mention -even in a tiny print that we must have a $200 deposit
Cons: So we did not rent it
Jan 4 2016
the car was fine but there were several annoying e
Pros: The car got great mpg. The customer service was excellent.
Cons: Half way through my trip I ran into wet roads and had to use the windshield washer fluid but the tank was completely empty. I had to purchase my own then it still wouldn't work. I had to pull over and dump water from a bottle onto the windshield to be able to see. Finally I messed with the fluid lines under the hood enough that I started getting a little out. I returned the car st the Cedar Rapids location, locked it and put the key in the drop box.
Then three days later, right in the middle of the big dinner I had driven up north specifically for, I got a call from Budget Wichita where I picked the car up from and was told they couldn't find my car I had returned 3 days earlier in Cedar Rapids. My heart almost stopped! I called Cedar Rapids and left a message then found their "contact us" section on their website and sent a detailed contact request. Within minutes the actual owner called me and told me he himself had received the car the morning after I dropped it off and everything was fine. The annoying part was that Wichita should have called Cedar Rapids directly and left me out of it since it was an internal issue.
Apr 22 2016
Vehicle was not ready when I showed up
Pros: Great vehicle and great customer service.
Cons: The vehicle wasn't ready when I showed up. I had to rent a different vehicle and then come back several hours later to get the one I originally reserved.
Apr 27 2016
Cons: I dropped car off before opening hours using dropbox. Got a voicemail an hour later that a claim would be filed for a dent in the door. I called 5 times over two days leaving voicemails each time and never got a call back. On 3rd day and 6th attempt I called reservation desk rather than claim extension and finally got to someone that said claim had been cancelled. Shouldn't have taken 6 calls and 3 days to find that out.
Pros: Ease of renting and drop off. Booked online. Picked up. Dropped off. No hassles. Spotless car. Great people. Surprisingly affordable for a van.
Cons: I didn't like that they didn't off a bodyguard service to follow me around town in a Maserati mean mugging everybody I talk to.
Dec 19 2016
Great customer service!
Pros: Great customer service!
They were able to get me on the road in under 10 minutes!!
Sep 20 2016
Pros: Quick service. Ability to drop car off without filling up the tank (pre-payed for gas at a rate cheaper than at the pump).
Cons: Car had not been cleaned on the inside before allowing it back out for rent. Dog hairs and stains on back seat and in center compartment from previous renter. Blatant profiteering at the expense of good service since they were that eager to have all cars off the lot.
Sep 28 2016
Pros: Friendly courteous sfaff.
Oct 10 2016
Pros: The car was great but my luggage was lost and the guy at the counter gave me recommendations for shopping in the area!!
There was not a long wait for the rental.
Cons: No concerns in this area.
Oct 25 2016
Pros: Price was same as advertised, no additional costs.
Cons: Manual was not included to explain settings.
Nov 13 2016
Cons: Car was not clean if I drove on interstate there was a vibration. They also did not give me the car I reserved.
Nov 30 2016
Cons: I had to go in and stand in line to drop off car, took extra time I did not have.
Wichita airport fees are almost more than the rent
Pros: No waiting.
Cons: Car was dirty and airport fees were exorbitant!
Jan 3 2016
Pros: The process was supper fast, i was happy with everything
Mar 2 2016
Truck Not Available
Pros: Cleanliness of the vehicle.....when it finally got there.
Cons: The truck wasn't even at the location. I had to wait 45 minutes for the truck to be brought to the location. Also, the cost for 1 day of rental was higher than quoted on kayak.
Apr 19 2016
Dollar C/S error
Cons: Spoke to Dollar Rental C/S. I had questions on model of vehicle. A woman who ID herself as "Cee" advised, I would be issued a midsize vehicle. She asked to book the reservation which I did. I told her the reservation was from 5th April to 17th. When I arrived my reservation was for the 6th April to the 17th. Dollar could not accommodate me and I had to hire a taxi which cost $50.00. In receiving my rental on the 6th I was issued a compact. Recommendation: Don't out source to foreign countries that can't speak the English language. Bill
May 8 2016
Pros: car was clean and ran well, although the agent told us we had a full tank of gas and it was a half tank, we had to notify them after we had gotten down the road. Susan Martin
Cons: we were afraid we would have a flat tire because the left rear tire was bald. Thank God we didn't !
Jun 26 2016
The car had not been cleaned, and it was missing the sun visor on the driver's side.
Sep 11 2016
Pros: Very efficient in every aspect.
Sep 19 2016
Cons: Waited an hour and a half for a car when arrived on time
Cons: car was not driver ready. side mirror on passenger side folded, cover over back storage was tied with knots to the knobs on side so was blocking back window view, had to stop on side of road and untie it once I figured out what was the problem. took a while to get the knots out. Not happy, they should have had this all ready. I reserved a better car also, gave me a inferior car.
Oct 5 2016
Poor customer service
Pros: 1st of all they had 3 clerks at the counter, 2 customers that issues and they were all 3 standing there looking at 1 computer. We stood in line for 45 minutes waiting for 1 person who wanted to complain that he was charged for insurance and didn't use it and wanted to be refunded while another complained about the rate. I just wanted a car and to be on my way. Every other rent a car place had 5-6 customers deep and were in line for their car in less than 5 minutes as I timed it. Plus because my boyfriend and I were not married we had to pay 13 dollars extra a day. A fact that was never mentioned when we reserved. Car was clean and a nice small ride which is what we reserved but after your poor customer service I will never rent from Payless again!
Cons: Customer service. 13 dollars for additional driver non sposewe are 60 years old and choose to live together but have to pay extra FORGET THAT
Nov 3 2016
Cons: We were supposed to have a chevy cruze or similar and were given a hyundai which was a lower price which we ended up paying more for the car we were trying to avoid. My husband called earlier that day and the lady who answered told him they would have a higher grade car available. He was not happy we had to choose from a hyundai and a kia.
It is also kind of inconvenient there is not free parking for you own vehicle.
Nov 20 2016
Cons: Too many dents on the car. Had to go back in and report the damage before leaving the lot.
Nov 21 2016
Pros: I was very happy with my rental experience. Drop off at the airport literally took abut one minute. An associate was waiting in the garage when I pulled up, she scanned the barcode, checked the fuel level and printed me a receipt on the spot. Painless!
Dec 23 2016
Pros: Everything was very Easy!
Jan 3 2017
First car was defective
Pros: It was cheap.
Cons: The first car was dirty and had an issue with the left back wheel that made it unsafe to drive so we had to turn around and come back.
The person behind the counter was neither surprised not helpful and gave us another car that was only incrementally better.
Cons: No rental car counter help. We waited 15 minutes with no one showing. We tried calling the local counter but naturally went to voice mail. I went to parking lot found an attendant and he went to the back room to locate someone. When the person showed up she tried to say she was busy but every excuse she put forth was quickly proven false. By the way when I returned the car same situation. The agency next to Budget said just leave the keys and paperwork.
Cons: The Alamo rental desk was woefully understaffed. There was only one employee there, and a long line of renters. He was working as fast as he could and was pleasant and clearly experienced. But he was overwhelmed. It was not his fault, and I felt bad for him.
Jul 4 2017
Pros: Easy pickup and upgrade, easy drop off, quick shudel service
Cons: The price could always be cheaper
Jul 26 2017
One size up
Pros: We rented the smallest size they had to offer because we didn't need much and we like to be frugle. Upon check in, the attendant was happy to bump us up to a slightly larger vehicle for no additional cost. We were very pleased with our experience using Alamo!
Aug 10 2017
they ruined my tri
Pros: They refused to help me at all.
Cons: Deceptive lying salespeople, and dishonest website. I will never use their service again.
Sep 26 2017
Descent car for the price
Pros: We rented an econo car and got what we paid for.
Cons: It had a big scratch on the door and tape marks on it. The important thing I want to say. Is that if you are driving in Kansas,you should get a heavier car. The strong winds pushed that little car around quite a bit, making me think there was something wrong with the suspension, but no, it was just the wind...
Cons: Car smelled like smoke.
Also, they allowed me to book s rental for a van, then on the morning I came to pick it up they told me you had to be 25+ to rent a van. Worst experience I have ever had with any company. I will never rent with Avis again.
Jul 13 2016
Pros: good gas mileage car
was what I had expected
Cons: They had a pikepass box in the car but was not mentioned should have been turned off for new users and then show them how to turn it on if they prefer to use it. Not sure what the fees are going to be since I went through 2 stops before the lady showed what to do.
Cons: The minivan was absolutely the dirtiest car I have ever rented. there were water bottles, applesauce cups, cookies, wrappers and general filth inside. I would have returned it when I got home but we leaving town right away. when I brought it to the kid at the desk at my return he had no apologies or anything to say.
98 travelers who rented a car in Wichita gave the car agency they used an average rating of 7.1