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Nice hotel. Staff friendly. Very comfortable beds. Clean rooms. Good food.
Wasn't sure what to expect when I booked this hotel but it it definitely exceeded expectations. Fantastic location to the highway, to guildford mall and to major roads to get around Surrey. The staff in all areas were friendly, courteous, helpful and stopped at nothing to help you out. I will definitely stay there again. The only thing I didn't like was the bath tub. It was very shallow, outdated, and very uncomfortable to soak in. Really, it was the only thing that I could pick out when I stayed there that I would change.
the food and room were amazing... nothing at all!
beds were comfortable
Best Western standard,Free High speed Internet,Friendly staff
very convenient no
friendly, helpful staff, great breakfast, clean and hot jacuzzi, really nice and clean rooms, easy check in/out. Our stay was parent and adult child which wasn't an option listed for who traveled. very slow wifi connection, but hotel had fast computer in breakfast room to use which countered it.
The rooms were great and so was the staff. I will use you next time. The hot tub looked kind of gross and id like to see that you would have it better for the next time. It does not stop me from loving the hotel. Thanks
offered me privacy, there was no disturbances from unwanted noises, I was able to go about my bussiness there is no provision for an adapter for international appliances. I was unable to charge my mobile phone.
Nice affordable rooms with a decent breakfast area. Good air conditioning/heating system and not very much traffic noise considering it's on a main road. Walls seem to be pretty thin. On my first night, at around 10:30pm I could hear the room next door talking and laughing. The following morning, at 6am I could hear the same room (different guest) having a conference call.
pool and gym little too small
Free wi-fi, continental breakfast.
Overall it was a good place for the price. The staff was welcoming and pleasant. I was there for less than 12 hours so I didn't get to really expérience the place and all it had to offer. It was fine for what I needed.
Quite quiet. Comfortable beds. Convenient to our needs. Easy check in and out. Friendly staff. Car beside us was broken into overnight.
The room was comfortable and we enjoyed the swimming pool. Convenient for central Surrey Enjoyed the breakfast but wished there was a restuarant on site for dinner as not much around the site.
We were very impressed with this hotel overall. When we first arrived the front desk staff were very friendly and welcoming. They were able to check us in early which was really great because we had a concert to get to, and they even offered us fruit and cookies before we went up to our room. Our standard king with study room was very clean and spacious with a couch and probably the most comfortable oversized king bed I've ever encountered in a hotel. The pillows and the comforter were extremely comfy as well. The continental breakfast offered each morning was great, offering just about every breakfast option there is! Plus, the restaurant and bar located in the same parking lot had amazing food as well! The hotel is located on a street lined with auto dealerships, and the views from our top floor room were of some sort of storage facility, so I guess the only thing that wasn't ideal is the surroundings. However the location is very central and conveniently near the mall, as well as the venue of the concert we were in town for.
I enjoyed the fact that my grandchildren were allowed to visit and use the pool and slide. The staff were very helpful and courteous. The cleanliness also impressed me. I would recommend a stay at your hotel will certainly book again the next time I am Surrey.
Location and clean
It was more than comfortable, had all the comfort you could ask for.
No surprises, clean up-to-date room, nice pool & Jacuzzi, good breakfast...what's not to like?
Friendly staff and free breakfast made the money worth.
From checkin to checkout everything was perfect. Our room was awesome! Everything looked so new and nice. The staff there was so kind and ready to help with anything.
Big apartment style room had everything you would need and more for a stay. The parking garage has tight spots and it's harder to fit larger vehicles but it is secure we experienced no issues except that we have an SUV and it's a small space.
Awesome stay this weekend, spacious suite....very, very comfy bed, nice balcony, felt safe & secure with the private underground parking and keys needed for elevator. I could easily stay that for weeks if needed for work. The microwave didn't work and TV's were a bit small but these were not a nuisance...not many negatives about this hotel.
i loved the customer service we recieved! super friendly staff. free breakfast. clean clean rooms. we were from washington state and had tmobile. we really needed wifi to stay intouch with our friends. it would disconnect maybe every 15 mins and take 5-10 mins to reconnect. there is however a pub right next door with great wifi.
We booked two rooms for our group.Both roo.a had bad mattresses. could not sleep well all night.
Facility was excellent, clean and comfortable. Breakfast was good. Price was reasonable.... The staff seemed indifferent. 3 - 4 different answers to whether it was possible to arrange for late checkout. Finally did arrange but not for as long as I needed.
comfort of the room. Assistance on printing boarding passes from desk service provided by on duty Angela
Good staff, clean comfortable room. Breakfast barely adequate
disposable breakfast plate and cutlery.
Large room, excellent layout, clean, modern, quiet. Good staff. Good for business traveller. No
Drinking facilities including coffe and tea I who had taken my luggages
We liked the setup of the room, the breakfast and the staff. The mattress was horrible. It sunk around the edges and under our body weight. By the third night, we were ready to leave.
I loved the view they gave me of the water, it was just beautiful. At first I was a bit worried since it overlooked part of the pier where there is resturants and more, but when I turned on the AC I didn't hear a thing. The bed was confterble, with down pillows. The room had been remodeled with nice colors and the bathrooms clean and up to date. Parking was very reasonable, and when I forgot I had left my toothbrush at home the provided me with a complimentary toothbrush and tooth paste. The staff was very friendly and helpful, this always makes or brakes my experience, so cheers to that! The patio in my room was very dirty the glass railing and floors, it needed a good cleaning and some new updated paint and patio furniture. Arriving at the hotel was a bit hard as your on a doc / waterfront property with so many people and cars no real area to pull up to, there are some 10 min spots for guest in a parking lot but there where only a few so good luck getting one if it's a busy day. The Rooms and the Hotle need just a bit more updating it looks really nice in the photos online, but it's an older Hotle with still quite a few things that need updating (repurposed furniture in rooms, elevator and elevator entry to parking garage, the AC in the room did not work well felt very humid ( I had to request a fan). The computer system when down at the front desk when I when to check out (but the staff where friendly and quick to fix it).
Loved the river view and proximity to good food. The rooms were cozy and well appointed. The staff were amazing! I couldn't have been happier with the Inn at the Quay. I will definitely stay there again! Can't think of a thing!
Normally find it difficult to find something I liked about a hotel, in this case I find it really difficult to find something I liked about this hotel. The location was good for me is the best I can do.... First room I was in was run down and the heater was making a horrible squealing sound, luckily was able to change rooms, but the staff could not care less - which was consistent during my stay. You can tell the upkeep is lacking in small ways, baseboards peeling away from the wall, cracked and broken furniture/bathroom fixtures and the "art" wasn't even taken off the walls when they painted (paint was on the sides of the frames where they didn't even tape it off).
Bed was gr8 Sheet were white
Stopped over for a night after being on Cruise for 10 days. Very relaxing. Was able to rest and wind down before catching flight out next morning. A good distance from airport with no shuttle
Staff didn't care, I was bitten by something while I was asleep, the room was not fully stocked with.minibar or other things. Wouldn't stay here again. This is not a 4 star hotel, it's really far from Vancouver centre also. All of it, they had two weddings going on so it was really loud and the staff didn't care about anyone else, also a bunch of elevators didn't work.
A guest has to pay extra for parking
Clean the deck. It has spider webs and is dirtty
Our room was clean and comfortable. We had a great view of the sunrise over the water. Free WiFi. It was a little out of town, but for the price it was unbeatable. There were a variety of good restaurants within walking distance.
The man at the front desk was very strange to say the least. Our room had no shampoo and the hairdryer didn't work. We are from Sweden and we're hoping to take a sauna, but that was broken too. Breakfast was typical and good. Morning staff was nice.
The place was clean and the breakfast was very good. I did not find one thing that I found wrong.
Was close to where I needed to be.
Staff was helpful with any questions that we had. It was clean, easy to find and central to everything we needed. Really close to White Rock Beach and Crescent Beach.
Newer building, Everything worked, friendly staff, close to White Rock town centre N/A
Good location During very high wind, a metal rattle was heard from our room @ 301
Convenient. Met expectations. No frills. Good price
Great location, beautiful promenade and fun shops. Nice room, clean good furnishings and finish. The balcony design is ludicrous. Rooms are paired with one balcony. One has access, the other's view is the other room's balcony. I wouldn't be comfortable from either side.
We liked the location We did not know I was going to have a 80 bill for parking it should have been told to us when we checked in. The bed was uncomfortable and the hotel was so noisy.
Clean. Helpful staff. Walk out to the beach. It caught me by surprise when I learn that hotel parking is not included in the hotel reservation.
Great location, across from beach/ocean with partial view from room. Was clean and close to shops and restaurants. Front desk staff was friendly and efficient. Security deposit for incidentals seemed high and took several days to credit back to account. Hate paying additional fee for parking, but it was a secured lot.
Ocean view. Parking provided. Restaurant on site until four PM. Fitness centre not provided as advertised. Hotel seems to have been converted from suites. Entrance to the room was through a locked common door to two locked units. That entrance felt unsafe
Staff service Cleanliness, outdated furniture, cold ' depressing rooms.
The room had a very cozy feeling. nice views all around facing the beach. Everything was clean and neat. Felt like i was at home. The parking structure could be a bit more spacious. Also the train and bar noises can get loud at times.
Courteous staff, location, cleanliness, interesting interior with pool and viewing area, restaurant on site, parking
It is very conveniently situated for southrn bc, as well as the us border. An easy drive to city of Vancouver, and plentiful free parking. A 1 km drive to White Rock beach, and shopping. The swimming pool is enjoyable - the "spa" extremely limited. It is "average" in every way. The restaurant closes about 9pm, the food is "average", the ambience "average", and is in reality equivalent to about a 3 * motel. However, it is the only realistic choice, other than B&B's, within about a 10 mile circumference. Some decent competition would be good for all.
I gave five stars across because it is exactly perfect for frequent getaways with all amenities on the grounds. I had business in white rock but would utilize Pacific Resort As a great personal getaway. Cost is so affordable. Air conditioning was not working. But window opened.
It was convenient for heading to the airport in the morning. Soap in the washroom wasn't changed from previous guests. There is a chunk of tile broken out of the wall where the shower rod is installed. This would be okay if it even looked as though it was done purpose but clearly it was not. The light in the washroom did not turn on properly, just flickered in such a manner it could cause a seizure in certain guests. Speaking as someone sensitive to smell, the air conditioner filled the room wit such a strong smell it had to be shut off and the patio opened to air it out before even being able to lay down and relax.
Exellent indoor pool. Nice bedroom. Recently decorated. Old hotel but looks like new. Very friendly staff Don't have free breakfast. No options nearby. Just the hotel restaurant
There was nothing outstanding that I care to comment on. Very noisy, chlorine odour, not appropriate for business
Staff !!!! I was turned away from the restauraunt ten minutes before they closed. Furniture, paint and carpet old and worn, not able to watch a DVD,
We liked the spaciousness of the pool and room. One bed was comfortable and one wasn't. Nice to have a choice. Parking was good. The staff was fun and friendly. I hurt my feet three times (I'm a slow learner), because the tacking strip between the bathroom and the carpet was exposed. I complained to staff and I think they fixed it or maybe I was just more careful eventually.
Not much to be excited about Old style. Room decor very used and old especially the carpeting felt dirty. Bathroom old and dirty
I waited 5 minutes at the front desk for service. No one was there! Office door was open. No bell to ring. When clerk appeared no smile no apology. No thanks for staying. Wow. No returning from me! The room was dirty. The coverlet had a stain. The baseboards and behind the bed had never been cleaned.. Ever. The lighting was very dim . I never saw a cleaning crew on my floor.
Pool, hot-tub and free breakfast were nice pluses. Not much going for this hotel except for pool/hot tub and breakfast.
This guest did not leave comments about this hotel.
A very quite ,clean,super breakfast and a super staff. No it's a super good place to stay.
Wood structure: you can hear water dripping on the outside and people walking in the room above.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Comfortable bed, clean Tight parking spaces.
Nice clean room with comfortable bed. Helpful staff.
This guest did not leave comments about this hotel.
Nice clean hotel. The room was nice. Staff was friendly. Room was some what noisy. Bed and floor moved when someone in next room walked on floor.
Pet Friendly, Location, Breakfast, Hot Tub
The lady on the front desk was very friendly and especially helpful, a late check out was not a problem and they allowed us to use their office facilities to check onto our flight and print out boarding forms. Rooms comfortable and good value. The surrounding area was initially a little off-putting and don't plan on filling up on the complimentary breakfast as it is a little on the light side!
Nice big parking lot as I was twing another truck . The location was good as I was heading to the Ferries the next day .. The room was not that clean . Strong smell of other cooking very spicy foods .. hint hint . Not to friendly ..
basic, clean, no-frills accommodations. Seemed like there may have been some longer-term residents. We came back after dinner to find three RCMP cars in the driveway, but things can happen anywhere.
Was close to the place I came to Surrey for A lot. All towels was super dirty, yellow not white from the dirt and thrown on the washroom floor. Carpets were burnt from cigarettes although it is a non-smoking room.
Jsecon d room we got was nice but we were afraid to touch anything because first one was so gross. Wanted no smoking room but it stank of cigarettes. guy at desk says it is a no smoking room bur between 2 smoking rooms. in the mean time my wife & kidz found Barf dripped down side of bed. it was gross! threatening to leave they found us a new room
They insisted that I asked for a smoking room (which I didn't) and refused to switch me rooms even after informing me that they still had available non smoking rooms. The bedroom was a mess it was very dirty and the door lock was not enough.
Nothing about it was good. Everything,