Cons: Pick up staff was very rude, wasn't wearing shoes, felt like I was ruining his day to pick up my car. The car was also in bad shape with a flat tire, garbage and a sheering chatter.
Dec 28 2017
Pros: Price was excellent considering it was a one way rental. Car was in good condition, and ran well.
Cons: Representative knew we were coming and was not at the desk when we arrived. She was out smoking and we ended up waiting for more than 10 minutes. I prepaid for a tank of gas and the car was only at 7/8ths.
Cons: They gave my rental away at the last minute. I have never encountered this in my entire life. I let them know I wasn't sure what time I would be in, as it was an emergency situation, and that I would put a deposit down if need be. They said it was fine, as long as I was in before 5 my reservation would be held. I get there, ready to hit the road, and they said they gave it away (and they weren't very nice about it). I said it was fine, and that I'll take another vehicle, to which they replied "we don't have anymore vehicles." A car lot full of vehicles, and they couldn't hold mine, or give me another one? First and last time I use Herts, Enterprise saved the day again!
Nov 18 2016
Cons: The vehicle was so loud, I had to turn the radio's volume as high as it would go to hear it. I traveled for 12 hours in that state. It was an extremely unpleasant trip! I am now unsure if I should use Hertz in the future!