Amman Car Rentals

Unfortunate experience

Cons: The whole experience was disappointing and frustrating for someone who has only rented a car once before. I assumed my car rental would be reserved in Sacramento, since I was flying in from LA. When I got to the airport, they informed me my car was at the Rocklin branch. The associate and manager, Sterling, at the Sacramento branch were not willing to help because our reservation was elsewhere. They were condescending and rude. They asked if we wanted to rent an economy car instead of an SUV, and we told them we needed the 4x4 because we would be in Tahoe for the weekend. We took a $30/30 minute uber to Rocklin, where we were told our kayak insurance "dooped us" and didn't cover the car. I asked how much the enterprise insurance was, and was told a flat fee of $20. I would later find out that I, in fact, was not required to purchase enterprise insurance and that it was $20/day. On Monday morning, we woke up at 4AM in hopes to make our 9AM flight out of Sacramento. It was then we found out we didn't actually have a 4x4 vehicle, as requested. We had to pay $100 to change our flight, and $50 to purchase chains so we could get down the mountain. When we arrived at Enterprise in Sacramento, we were told our total (after a $175 expected reservation) was now $350. We were charged for the extra day (because we didn't have a 4x4 and missed our flight) and we were charged for gas (Enterprise marked the tank at 3/4, when the tank was at 1/2 at pickup). Cameron and Tyler from Enterprise Sacramento were the only two helpful Enterprise employees that we encountered during our experience. They heard us out and helped the best they could. I'm now waiting to hear from Rocklin, who is in charge of closing the account. I'm hoping to have a better experience with them as well. This was a sequence of unfortunate events, with poor customer service on the front end. I'm hoping Enterprise can turn this around for us.