Cons: The van was dirty. When I called to let them know they offered to clean it but I was already home and didn't want to go back. I ended up cleaning it at home. It had chunks of mud inside the van. It looked like someone had taken the mini van off roaring. If I could give a zero for cleanliness, I would.
The windshield was dirty and had chips in it. When I called they said it was from a hail storm. I get it, they can't control the storm. But they can fix the issue prior to renting out the car. Wipers were in terrible shape and there was no windshield washer fluid. Car handled poorly at highway speeds. Needs at minimum balance if not alignment. Tires are wearing abnormally and the van pulls to one side. The antenna on the radio didn't work. And despit stating it had satellite radio, it didn't.
When I told the agent at return, he didn't really seem to care or want to remedy it. They did give me $50 credit for cleaning the van.
I will not rent from Hertz again.
Mar 27 2017
Pros: Ease of pick up and drop off.
Cons: I had a problem with a 70 $ difference in the price online versus in-store. However, the nice gentleman behind the counter adjusted the price!
Pros: The car is actually located at the airport, not off-airport. Easy 1 minute walk from counter to car.
Oct 28 2016
Cons: Upgraded our rental and did not charge drop fee as we were helping them relocate cars from airport to Fayetteville AR location.
Apr 10 2017
Incredibly easy and hassle free rental process
Pros: The friendliest staff I've ever encountered while renting a car. The cars have always operated well, no surprises on unpleasantries. The pickup process has been a little inconsistent, varying from Okay to Incredible.
Cons: I went to go get my car from the pickup lot and could not find it for a while. The lot had a non-sequential numbering system that made it difficult to find spot 46.