Pros: Really bad bad experience, and this is the second time. I would never rent their car anymore.
Feb 20 2017
Pros: Drop off and pickup were easy. Car was clean. Price was right.
Cons: The customer service was minimal.
Feb 27 2017
Cons: Made reservation online. Took a Uber to get there and the person just simply said I"we don't have cars, I am sorry, have a great day."
Dec 6 2015
Cons: The car has serious problem. A bad noise was heard from tires. It was old (higher than 55000 milage)....I really did not like that car.
Nov 29 2016
Pros: This was a great deal for what we wanted, and it was a smooth ride the whole way to our trip and back.
Cons: When we got in the car we noticed a smell of cigarette smoke. This happened before with other rentals after the person cleaning the car got out and the smell slowly faded away so we didn't think anything about it. But, to our dismay 9 days later we could still smell the smoke and felt like we smelt like a pack of smokers every time we got in or out of the car. Had to drive in winter with windows down to get the smell to kind of go away.
Feb 27 2017
Car was less than basic, price was too high compar
Pros: The pickup and drop off was straightforward and the car was clean.
Cons: The car (a Toyota Yaris hatchback) did not have power mirrors or cruise control, making a long road trip a bit of a pain. The car was also not very fuel efficient, getting about 25 mpg on the highway. While I would be okay with this if the originally quoted price ($93.39 total, with an expected $13.50 additional for an extra driver) was much lower than what I was actually charged ($162 total).
Mar 23 2017
Enjoyed great Employee's at Hertz CMI
Pros: Mainly the really great employees at the CMI airport location. Very helpful and went out of their way to help get a car ready for me. Got a nice upgrade due to issues with not having a car ready when I arrived. The car issue was higher management's fault and not the line employee - and they really did care and hustled to fix the issue.
Cons: Car was a fairly dirty on the outside, granted a white car in the winter, but apparently they don't clean outside of car before pickup. Also they did not have a car ready when I arrived despite an online reservation.
This was district level managements fault - and the local employees were able to get the next car to me quickly given the situation. Still had to take an extra hour than expected to get the car - this was in no part due to the local employees efforts however.