Champaign Car Rentals

Pros: executivecustomerservice@hertz.com Hi, I am writing this mail to provide a feedback as well as complaint about the service which i received for my recent reservation with Hertz. Reservation_No :- H6594138973 ,pickup_date -2nd June to 10th June why i am writing so late :- because i was travelling and didn't get time to write about it Compalint :- i have done a booking around a month ago of my pickup date and amount was paid in full through priceline.Pickup location closes at 12PM on saturday however i reached around 11.55 and location was closed. suddenly my joy turned into sorrow when i callled other Hertz location in same city at willard airpot Champaign IL (61820) and got to know they can't help me. I left with no other option then calling the helpline number. They helped me with a statement that same car in same price will not be available and i have to pay more ,i said ok plz book it. They have provided me a new reservation number :- H68500592D4 and said that for old reservation some one will call me in 48hr to talk about the issue, however i haven't rceivecd any call,on top of it pick up location denied to provied a car for booking no :- H68500592D4 said that they are not having any cars available and cursing their own management.After that there was no ray of hope from heartz and i have booked a new car with National they provided me the required car however i have to pay $150 more than what i would have paid for Hertz booking. my full day of saturday was wasted because of the un-professional behaviour of hertz. It is always not about money that one can refund and everything will be ok. This chaos costed me a full day , one night of hotel booking ,3 hours of phone calls , 3 trips to hertz pickup location. why am i writing this :- looks like there are much more professional service providers are available in the market then hertz ,so i will in future never consider hertz for booking. However my intention is to let the company know the pain of customer when he/she goes with such situation. Please at-least try to help any future customer in case they come across same thing.

No cars!

Pros: Nothing

Cons: They didnt have any cars when i got there

Pros: Car was fine, if not the model suggested online. Pickup & dropoff were fairly easy. We haven't seen the charges appear on the credit card yet, so we can't tell if there will be surprises.

Cons: Big disappointment was the daily charge for a second driver - my wife - that raised the rental fee by 50%.

Purchased from elsewhere

Cons: I was unable to rent a car from hertz because after preparing with a debit card, had to show a credit card at counter. I do not own a credit card. I went with enterprise.

Would not honor rental. Still waiting on refund.

Cons: Hertz would not honor prepayment for rental and I was not allowed to get a car because I paid with a debit card. They are trying to penalize me for a cancelation, when it was them that canceled. I was supposed to hear back from them in 24 hours, but it has been 4 days and still nothing. I will not be using their services any more.

No cars

Pros: Nothing

Cons: Made reservation online. Took a Uber to get there and the person just simply said I"we don't have cars, I am sorry, have a great day." WTF