Pros: The friendliness of the staff
The car was great
Nov 9 2017
Gave me a recalled car
Pros: Agents were courteous and nice. They treated me well, got me in and out quickly, and gave me a reasonable price.
Cons: I drove this car (Kia Soul) for seven hours, then found out when I arrived at my destination that it had been recalled a few days before I got it. Apparently, these cars have a steering defect that could've caused me to lose steering in the car. I then had to drive it an additional seven hours on the return trip with the full knowledge that it was recalled. I am rather unhappy that I received a recalled car as a rental.
Not only that, but this small hatchback got terrible mileage – about 28 mpg – compared to the small hatchback I drive at home, which gets nearly 40 mpg.
Oct 18 2016
Pros: Really bad bad experience, and this is the second time. I would never rent their car anymore.
Feb 20 2017
Pros: Drop off and pickup were easy. Car was clean. Price was right.
Cons: The customer service was minimal.
Feb 27 2017
Cons: Made reservation online. Took a Uber to get there and the person just simply said I"we don't have cars, I am sorry, have a great day."
Apr 10 2017
Would not honor rental. Still waiting on refund.
Cons: Hertz would not honor prepayment for rental and I was not allowed to get a car because I paid with a debit card. They are trying to penalize me for a cancelation, when it was them that canceled. I was supposed to hear back from them in 24 hours, but it has been 4 days and still nothing. I will not be using their services any more.
Apr 10 2017
Purchased from elsewhere
Cons: I was unable to rent a car from hertz because after preparing with a debit card, had to show a credit card at counter. I do not own a credit card. I went with enterprise.
Aug 30 2017
Pros: Car was fine, if not the model suggested online. Pickup & dropoff were fairly easy. We haven't seen the charges appear on the credit card yet, so we can't tell if there will be surprises.
Cons: Big disappointment was the daily charge for a second driver - my wife - that raised the rental fee by 50%.
Oct 23 2017
Pros: I drove a 1200 mile round trip and felt comfort that they provided me with a car that only had only 13.000 miles on it.
Nov 6 2017
Pros: It was roomy and had XM Radio included. The seats initially seemed uncomfortable but I put 800 miles on it and no back pain. Gas milage was about 23 highway. Way worse in the city.
Cons: I would have preferred a Chrysler Pacifica but I guess those are considered premium. The windscreen cracked...IDK what that's going to cost :(