Pros: Car performed well. Drop off was quick and painless.
Cons: Did not get car I reserved. Only smaller car was offered. As a result, we had to have one of our children ride with others and, as a tall person, it was a production getting into and out of the smaller car. Made a change to the length of the reservation and asked two separate customer service people on two different days to send me a confirmation by email. Both promised to do so, took my email address, but I never received that confirmation.