10.0 ExcellentNov 29 2021
The car was great! Fast service! And the service was great when I returned the car! I will use them again.
10.0 ExcellentJun 15 2021
Everything everyone was so kindMaintenance the change oil light was on the day after I picked it up and the car was shaking while braking due to the front rotors but over all a amazing experience will definitely be back
4.4 OkayAug 7 2020
They were very sort answers when asked a question or told them something . I told them the car windshield wiper gave us trouble and all they said was “ I’m sorry”
10.0 ExcellentSep 4 2019
The staff was great
9.6 ExcellentSep 11 2018
The mini van was clean and fully loaded. Nice staff and I would rent here again, if the need arises.The parking lot is very small and with more than two customers can be very crowded. The radio was on when I got in to drive it and I had to listen to profanity for several blocks before I figured out how to turn the radio off. It was on a normal station that just happens to play rap, not Avis's fault but had a child been with me it could have been bad, as toddlers repeat everything!
6.8 GoodJun 26 2018
Come on Avis!ValueHad a tire issue - a bubble I discovered at the end of the first day. It was clearly irrepairable and the Avis representatives I spoke with agreed. However, instead of arranging/authorizing a local replacement they had a service come out and change the tire, putting the spare (a doughnut) on the vehicle. We were in Gallup, New Mexico for the evening, en route to the Grand Canyon. They told me that since the vehicle was driveable, I would have to go to the nearest airport Avis location and exchange for a new vehicle in the morning. I argued, to no avail, on four separate calls to Avis emergency roadside service that driving 185 miles to Flagstaff, AZ on a spare designed for short distances at slow speeds was unsafe and a waste of time since I could not possibly keep anywhere near my trip schedule. After limping to the Flagstaff airport in the morning (over 3-1/2 hours @ 50mph) they had no vehicles available. They authorized a replacement tire and sent me to a local shop to get it replaced. After it was all said and done, our one day visit to the Grand Canyon was reduced to a short drive through on the way to our final destination. Later in the rental (17 days in all), we had a flat - different tire. Rather than deal with Avis again, I changed the tire myself and paid to have the flat repaired. Had no problems with the vehicle other than the tire issues. A problem or two is understandable, even expected, on a long term rental, but the solution Avis chose was not. Not only was it an extreme inconvenience and a safety risk, it was fiscally foolish. If they had just authorized the tire replacement in the first place, I would have changed the tire and driven to a local shop, saving them the expense of the service (like I did with the flat tire later). Also, I would not have bothered with writing this negative review.
10.0 ExcellentFeb 10 2016
I must I'm excited about AvisThe gentlemen's Danny was a very good customer service representative
2.0 MediocreOct 22 2015
no cars available!Nothing! Avis sucksI had a reservation, but they have no cars. We were 10th in line, and they weren't telling us anything. Horrible customer service.