Pick-up location | Norman |
---|---|
Car types | Compact, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Premium, Standard, Standard SUV |
Rental locations | 6 |
Airport locations | 0 |
Popular agencies | Hertz, Enterprise, Avis |
Economy | $41/day |
Compact | $33/day |
Intermediate | $44/day |
Standard | $47/day |
Full-size | $55/day |
Minivan | $98/day |
Full-size SUV | $76/day |
Premium | $61/day |
Luxury | $67/day |
Intermediate SUV | $51/day |
Standard SUV | $58/day |
5 locations in Norman
Filters
Show reviews that mention
Reviews
10.0 Wonderful
Apr 2021
Pros:
Under the circumstances, the staff was quite accommodating. When I arrived for pick-up, there was not a car available and the staff could not give me a time frame for when I would be getting a car. I mentioned that I had to be in Wichita, KS (from OKC) by 4pm (It was a little after 11AM). When a car became available, it was at the airport location and still needed to be cleaned up and driven to the I-240 location. Instead of making me wait, a staff person drove me over to the airport to the car so I would not have to wait longer than necessary for someone to bring it to me. This was really helpful and I appreciated it.Cons:
Obviously, a car waiting for me when I arrived at my scheduled pick up time would have been ideal, but it worked out and, again, the staff was handled it well.10.0 Wonderful
Apr 2021
Pros:
Staff was friendly and service was quick. The woman checking me in/out was knowledgeable and kind. She made the whole process simple. I appreciated everyone wearing masks and the cleanliness of both the car and the lobby.2.0 Poor
Oct 2020
Cons:
I reserved a vehicle but when I arrived there was no vehicle. I reserved 2 more times and always told that there was a vehicle but when we showed up there was no vehicle available.10.0 Wonderful
Jul 2020
Pros:
The staff was friendly. I rented a midsize suv. The site said Ford eco or equal and I ended up in a Mercedes. It was clean and drove perfect. The price was reasonable and service was great. I will use their service again.Cons:
I’m sure there is always room for improvement because t I don’t know where it would’ve been needed in my transaction as everything was perfect. Keep it up guys. Thanks so much.10.0 Wonderful
Aug 2019
Pros:
All the staff were nice and kind, Simisola was professional enough to help me out getting the best option.Cons:
Honestly, I cannot think of anything10.0 Wonderful
Jul 2019
Pros:
The staff stated she was informed that she was to not lease out anymore vehicles. She stated that there was something about me and that she had a special vehicle. I ordered on Kayak and 15 minutes later I was in my car. My experience was in and out. Spectacular customer service and care!!Cons:
The amount of cars available left! There was only 3 but I got a great choice!2 locations in Norman
Filters
Show reviews that mention
Reviews
10.0 Wonderful
Oct 2022
10.0 Wonderful
Apr 2021
Cons:
I wish there were more options available for vehicles.8.4 Very good
Oct 2015
Pros:
I returned a car here and received great, friendly service. Location is a little hard to find, but all-in-all it was pleasant!4.0 Mediocre
Apr 2022
10.0 Wonderful
Jul 2021
Pros:
The staff was very friendly.Cons:
The van smelled of cigarettes. I bought fabreez vent plugins to mask the smell.4.0 Mediocre
Jun 2021
Pros:
Not muchCons:
Hidden fees because we picked up too close to the airport. Was not offered the option to prepay for fuel and then charged $40 for 4 gallons. Given an inferior when other cars of the same class were available.One location in Norman
Filters
Show reviews that mention
Reviews
10.0 Wonderful
Jul 2020
Pros:
Friendly staff and ease of the overall rental process.4.0 Mediocre
Jan 2019
Pros:
Horrible customer service. We were lied to and treated horribly10.0 Wonderful
May 2017
Pros:
Unlimited mileage and ease of pickup/dropoff at convenient locationCons:
Minor issue - paid with credit card but they charged a $200 security deposit to it which was refunded at dropoff. Seems like they had the ability to charge my card if there was damage.4.0 Mediocre
Jun 2021
Pros:
The price was much better than their competitors. Drop off was easy and quick.Cons:
The staff could have been nicer. When I first arrived, the lady at the counter was immediately rude and told me that they didn't have any pickups scheduled. She didn't even ask my name or look at her list. She finally looked and realized that I had scheduled to pick up. When I went to pay, I was charged an additional driver fee. When I first reserved the vehicle, I called and asked about that fee and was told that as long as it was a spouse, the fee didn't apply. When I told her this she just said I was told wrong and had to pay the fee. The vehicle was also dirty on the outside. It was also not in very good shape. It had multiple scratches and dents. It may just be the make and model, but it also had horrible road noise and rattles.One location in Norman
Filters
Show reviews that mention
Reviews
2.0 Poor
Jun 2018
Pros:
Car drop off was the only thing that was not filled with complications.Cons:
The pick up of the car to an extra hour. We waited for 45 minutes to be picked up. I was harassed about insurance on the car. I provided my insurance and was still harassed. He called my insurance to make sure my documents were not fake. Felt interrogated. The car was in very bad shape. Large dents in the from and back not very clean on inside and cigarette burns on the seats. The worst rental I have ever seen. I asked about my 60.00 deposit they said it would be refunded with no problem at drop off. I forgot something in the car. Called multiple times to asked if they had recovered it. Had the distinct feeling they did not check and did not care. However, leaving was my fault but still felt as if they didn't help me. I dropped the car off on the 15th of may. After multiple calls and checks I finally received my deposit back on the 31st of may. I also only received a partial deposit refund because of a flat tire that occurred while I had the rental. The bad thing about that was, when I had the flat, I called to check to see if it was a problem. They said it was no big deal they would fix it when I returned it. I could have fixed it myself for far cheaper than they did but there was no mention of any charge when I asked or dropped the car off. This was a terrible experience and you should not rent cars to anyone using this service. If you continue to use this company, they will alienate more customers. They did an extremely poor job. Michael WrightOne location in Norman